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Заказ приняли и на этом работа "магазина" прекратилась. Совсем. Ни письма, ни звонка. Потеряв неделю по своей инициативе позвонила и выяснила, что с этим товаром они не работают. И ничего не будет.
Комментарий:
Стыдно должно быть называть сайт магазином, а хозяину - предпринимателем. Двойка.
17.05 был сделан заказ и только 03.06 он оказался у меня. Доставка осуществлялась транспортной компанией DPD. Полный бардак, дозвониться невозможно, обратилась непосредственно в магазин Дом и Свет, сообщила, что проблемы с доставкой. Мне вообще ничего не ответили! Магазин свои деньги получил, а Вы дальше как нибудь сами.
индивидуальный подход к клиенту, скидки, работа персонала, оперативная доставка
Недостатки:
пока все в норме
Комментарий:
Зашла на сайт посмотреть люстры и мне попался раздел о чешских люстрах из хрусталя со скидкой 20%. Чешский хрусталь со скидкой. На любой люстре выигрываешь до 5000 рублей. В московских магазинах или даже в Подмосковье такого не встретишь. Выбирала долго. Хотелось не прогадать. Обратилась за помощью к менеджеру. Он помог мне с выбором люстры, из хрусталя и металла. Она оставалась одна такая. Поспешила сделать заказ, чтобы никто не перехватил. Оформила заказ на сайте. Подтвердила и попросила доставку к дверям квартиры с соблюдением норм санитарной безопасности, карантин пока еще никто не отменял. Хорошо еще есть такие магазины, которые работают в условиях карантина и идут навстречу каждому клиенту. Очень переживала за сохранность груза. Несколько раз звонила менеджеру. Меня успокоили, что груз отправлен и в течение двух-трех суток прибудет. Получила люстру в целости и сохранности, в прочной и надежной упаковке, так что переживала я зря. Оплатила с учетом скидки, сэкономив 5 тысяч. Доставка бесплатная. Чего еще желать. На товар есть гарантия, можно поменять или вернуть деньги. Все бы магазины работали в таком режиме.Везде бы так внимательны и вежливы были менеджеры.
Большой выбор товаров, подготовленный персонал, скидки и распродажи, низкие цены
Недостатки:
нет
Комментарий:
Искала в московских магазинах подходящую бра и настольную лампу, но безрезультатно. Либо слишком высокие цены, либо слишком бедный ассортимент. Случайно попала на сайт интернет магазина Дом и свет. Хороший ассортимент, цены и вежливый персонал, на них не подействовали карантинные меры, как на московские магазины. На сайте удобное расположение каталогов, так что нужные вещи нашла сразу. сомневалась только в соответствии фотографий и оригиналов. Но менеджер заверила меня, что все будет хорошо, фото соответствует товару. Оформила заказ на сайте. Мне перезвонили и предложили подтвердить заказ. Подтверила и попросила доставку с соблюдением всех правил и норм карантина. Договорились, что при отправке товара мне позвонят и предупредят. Доставили довольно быстро, хотя думала, что уйдет не меньше десяти дней. Очень переживала за сохранность бра и настольной лампы - вещи бьющиеся и хрупкие. Но все пришло в хорошей упаковке, в целости и сохранности. Доставку произвели бесконтактно, за что отдельная благодарность. Хорошее качество по ценам, гораздо ниже рыночных и московских. Надеюсь, что не в последний раз обратилась в этот магазин.
Скидка на первую покупку через интернет магазин, которую приняли. Быстро берут трубку, телефон ни разу не был занят, хотя может просто повезло, но всё же. Попросила доставку наложенным платежом, приняли, причём это в совсем другой город, что редкость в подобных магазинах, обычно только оплата заранее. Светильник подобраны неплохо, я бы даже сказала, что на все вкусы. Цены тоже сильно разнятся, что неплохо при выборе.
Недостатки:
Нет оплаты посредством электронных денег.
Комментарий:
К сожалению не все светильники есть в наличии, но можно заказать, просто доставка выйдет более долгая. Поэтому, если неохота ждать советую посмотреть отметку а странице с товаром о том есть он или нет на складе. В этом пункте магазин понравился, люблю когда всё честно. Присмотрела люстру Мелисса, товар хрупкий, побаивалась, что придёт повреждённым, поэтому в общем-то и заказала с оплатой при получении. Но всё плотная упаковка не подкачала, всё оказалось целым. Доставка осуществлялась через СДЭК. Сначала позвонили, потом, прислали уведомление на Ватсап, потом ещё и сотрудник перед выдачей уточнял детали. Такое внимание даже утомило слегка. Но главное, что привезли вовремя. От покупки в магазине остались приятные впечатления - рекомендую.
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