Отзывы о продавце - QUKE.ru
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Рейтинг магазина

4,7
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Kanmix
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс.Маркет
Доставил магазин
Нет оплаты безналичной
Позавчера
Алексей У.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Понравились отзывы о магазине, перед приобретением смартфона. Вежливый персонал.
Недостатки:
Если пункт выдачи и магазин в целом не плохие, то сервис оставляет желать лучшего.
Комментарий:
Видимо, по-другому не получится достучаться до сервиса магазина. В данном интернет-магазине 3.11.21 был приобретен смартфон Sony Xperia 10 iii. Фактически пролежав, в режиме ожидания, то есть без особых манипуляций с ним до 12.11.21, была обнаружена неисправность в виде отсутствия сигнала сети и, как следствие, мобильного интернета в течении 2 -ух суток. В тот же день 12.11.21 телефон был сдан в сервис через пункт самовывоза на Тушинской, внимание, сдан на проверку (сдан телефон был с идеальным внешним видом), так как, 14 дней с момента покупки еще не прошло. Я точно знаю, что 15.11.21 он уже точно находился в сервисе, подтверждено сервисом. На диагностику он поступил 23.11.21, где телефон находился в течении 8 дней неизвестно. Неужели так много, возвратов , по причине неисправности? Мне от магазина(сервиса) нужно подтверждение, что товар с браком, тогда я бы смог вернуть денежные средства. Я не прошу его ремонтировать, 14 дней с момента покупки не прошло, а брак обнаружен. Имею право вернуть деньги. 25.11.21 из сервиса получена информация о том, что телефон направлен в сервисный центр SONY, так как местные мастера не смогли диагностировать (зачем тогда нужен сервис ?). 30.11.21 при звонке в сервис , сообщили , что телефон у них на диагностике, я упомянул, что в прошлый раз сказали, что направили в SONY, после чего согласились и сказали, что в сервисе SONY( так в вашем сервисе или в SONY?). При звонке в сервис центр SONY , в принципе подтвердили, что смогут взять телефон от кого угодно на диагностику, но за деньги. Как обходиться без телефона в наше время , думаю всем известно... В итоге нервов потрачено немало. По мере развития событий буду дописывать отзыв. 01.12.21 позвонили из сервис центра, сказали, что готовы вернуть деньги. 02.12.21 денежные средства были возвращены, по причине не исправности телефона.
Позавчера, Москва
Александр И.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Покупал телефон Samsung S20 FE 30 ноября. Телефон в полном порядке. Доставка в срок. Все возникшие вопросы магазин решил на отлично!
Комментарий:
Рекомендую
3 дня назад, Москва
VIT revers
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Цены ниже чем в среднем по рынку, вежливый персонал
Недостатки:
Всего 1 пункт выдачи в моём городе, нет доставки по адресу, только самовывоз из ПВЗ,
Комментарий:
Если заказываете там - запаситесь терпением, однако, цены околокитайские(ну может совсем чуть-чуть дороже) и приезжает заказ быстрей чем из Китая
3 дня назад, Самара
Фаренбрух Наталья
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Купили телефон в марте 2021 в мае он уже не работал отдали в сервис там выдали справку что телефон невозможно восстановить, партия бракованная везите обратно в магазин. Там они с производителями свяжутся и решат ваш вопрос. Сдали обратно в магазин они в ответ выдали бумагу, что эта ваша гарантия в итоге не телефона не денег. И бумага не даёт гарантии. Не связывайтесь с этим магазином!!!
Недостатки:
Обмануть и ещё раз обманут!!!
Комментарий:
Разговаривают вежливо
3 дня назад, Санкт-Петербург
Оксана Калинина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс.Маркет
Доставил магазин
что касается курьера и доставки, то было все отлично! а вот насчет магазина, не все так хорошо((((на телефон должны были наклеить защитное стекло, его установили.....но очень плохо, плохо прилегает к экрану, видны пустоты. А это был подарок, так и пришлось подарить с некрасиво установленным защитным стеклом
4 дня назад
Логотип QUKE.ru
QUKE.ru
Ответ официального представителя магазина
Добрый день, Оксана! Приносим извинения, если сотрудничество с нашим магазином доставило Вам какие-либо неудобства! С целью прояснения описываемой ситуации и для улучшения качества обслуживания мы уже несколько дней пытаемся связаться с Вами, но, к сожалению, сделать этого не получается. Подскажите, пожалуйста, как можно получить от Вас обратную связь - и мы обязательно разберёмся во всех обстоятельствах! Надеемся на Ваш ответ! Спасибо. С уважением, Служба качества интернет-магазина Quke.ru
Добрый день, Оксана! Приносим извинения, если сотрудничество с нашим магазином доставило Вам какие-либо неудобства! С целью прояснения описываемой ситуации и для улучшения качества обслуживания мы уже несколько дней пытаемся связаться с Вами, но, к сожалению, сделать этого не получается. Подскажите, пожалуйста, как можно получить от Вас обратную связь - и мы обязательно разберёмся во всех обстоятельствах! Надеемся на Ваш ответ! Спасибо. С уважением, Служба качества интернет-магазина Quke.ru
Андрей Брат
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Покупал телефон, у них оказалась самая низкая цена.
4 дня назад, Москва
Азамат Р.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс.Маркет
Доставил магазин
Недостатки:
• Заказ не подняли на этаж • Курьер приехал не в то время • Не предупредили о переносе даты • Курьер был без маски
5 дней назад
Логотип QUKE.ru
QUKE.ru
Ответ официального представителя магазина
Здравствуйте, Азамат! Приносим извинения, если сотрудничество с нашим магазином доставило Вам какие-либо неудобства! С целью прояснения описываемой ситуации и для улучшения качества обслуживания мы уже несколько дней пытаемся связаться с Вами, но, к сожалению, сделать этого не получается. Насколько нам известно, дата доставки не переносилась - её осуществили в тот же день, который был заявлен в оформленном Вами заказе на Маркете, время с курьером тоже было согласовано. Подскажите, пожалуйста, как можно получить от Вас обратную связь - и мы обязательно разберёмся во всех обстоятельствах! Надеемся на Ваш ответ! Спасибо. С уважением, Служба качества интернет-магазина Quke.ru
Здравствуйте, Азамат! Приносим извинения, если сотрудничество с нашим магазином доставило Вам какие-либо неудобства! С целью прояснения описываемой ситуации и для улучшения качества обслуживания мы уже несколько дней пытаемся связаться с Вами, но, к сожалению, сделать этого не получается. Насколько нам известно, дата доставки не переносилась - её осуществили в тот же день, который был заявлен в оформленном Вами заказе на Маркете, время с курьером тоже было согласовано. Подскажите, пожалуйста, как можно получить от Вас обратную связь - и мы обязательно разберёмся во всех обстоятельствах! Надеемся на Ваш ответ! Спасибо. С уважением, Служба качества интернет-магазина Quke.ru
Анита
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Заказ пришол вовремя, удобное местоположение, приятные цены
Недостатки:
Заказывали роутер себе и наушники беспроводные для подарка. При получении наушников не оказалось в заказе ,заранее никто не приедупредил что они не пришли. В итоге подарок не состоялся что печально, из за этого и оценка соответствующая .
5 дней назад, Санкт-Петербург
Natash Zakaria
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
быстро, качественно, удобно
Недостатки:
их нет
Неделю назад, Москва
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