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Привезли половину товара, вторую половину пришлось тоже отменить, чтобы заказать заново потеряли больше двух недель времени, и заказ от двух штук тоже создал лишние заморочки. В общем, случилось то, что случилось. Радует, что деньги за недостачу возвратили промо-кодом, которые использовали в следующем заказе.
Здравствуйте.
Видим Ваш заказ. Отправка соответствовала кол-ву единиц товара в заказе. И ПВЗ Вам выдал заказ полностью в количестве 12 единиц товара.
Так же видим еще один Ваш заказа на такое же количество, которые были отменены по инициативе покупателя поричине : "Отменён в процессе обработки
Покупатель забыл воспользоваться бонусами".
Спасибо, что выбрали наш магазин.
Здравствуйте.
Видим Ваш заказ. Отправка соответствовала кол-ву единиц товара в заказе. И ПВЗ Вам выдал заказ полностью в количестве 12 единиц товара.
Так же видим еще один Ваш заказа на такое же количество, которые были отменены по инициативе покупателя поричине : "Отменён в процессе обработки
Покупатель забыл воспользоваться бонусами".
Спасибо, что выбрали наш магазин.
Алексей, здравствуйте.
Спасибо что выбрали наш магазин. Мы рады обратной связи по Вашему заказу.
На случай недовложение или доставки не того / поврежденного товара, что Вы заказывали, в ЯНДЕКС Маркете очень хорошо отлаженный механизм решения данной проблемы:
- При получении товара в ПВЗ или через курьера Вы можете проверить на соответствие заказа и отказаться без объяснения причины и ЯНДЕКС маркет вернет Вам деньги в полном обвеем, без каких-либо штрафов;
- оформить возврат через приложение с описанием проблемы , можете не сомневаться мы и Яндекс Маркет всегда на стороне покупателей;
- можете нам написать через чат с продавцом или через заявку в службу поддержки для урегулирования всех Ваших проблем с заказом.
Ждем Вас снова в нашем магазине.
Спасибо.
Алексей, здравствуйте.
Спасибо что выбрали наш магазин. Мы рады обратной связи по Вашему заказу.
На случай недовложение или доставки не того / поврежденного товара, что Вы заказывали, в ЯНДЕКС Маркете очень хорошо отлаженный механизм решения данной проблемы:
- При получении товара в ПВЗ или через курьера Вы можете проверить на соответствие заказа и отказаться без объяснения причины и ЯНДЕКС маркет вернет Вам деньги в полном обвеем, без каких-либо штрафов;
- оформить возврат через приложение с описанием проблемы , можете не сомневаться мы и Яндекс Маркет всегда на стороне покупателей;
- можете нам написать через чат с продавцом или через заявку в службу поддержки для урегулирования всех Ваших проблем с заказом.
Ждем Вас снова в нашем магазине.
Спасибо.
Читать дальше
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Мы рады обратной связи по Вашему заказу. \n\nНа случай недовложение или доставки не того / поврежденного товара, что Вы заказывали, в ЯНДЕКС Маркете очень хорошо отлаженный механизм решения данной проблемы:\n - При получении товара в ПВЗ или через курьера Вы можете проверить на соответствие заказа и отказаться без объяснения причины и ЯНДЕКС маркет вернет Вам деньги в полном обвеем, без каких-либо штрафов; \n\n- оформить возврат через приложение с описанием проблемы , можете не сомневаться мы и Яндекс Маркет всегда на стороне покупателей; \n\n- можете нам написать через чат с продавцом или через заявку в службу поддержки для урегулирования всех Ваших проблем с заказом. \n\nЖдем Вас снова в нашем магазине. \n\nСпасибо. 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