Отзывы о продавце - Строительный мир
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Рейтинг магазина

4,8
Рейтинг: 1Рейтинг: 2Рейтинг: 3Рейтинг: 4Рейтинг: 5
рейтинг за 3 месяца
295
 оценок
за 3 месяца
664
 оценки
за все время
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Имя скрыто
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
Наличие товара в веб-магазине не значит, что он есть на складе. Заказ был отменён, а батарейки так до сих пор на сайте якобы в наличии.
Год назад, Москва
Михаил Меньшиков
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
🤷‍♂️
Недостатки:
Плохой сервис. Наличие товара в веб-магазине не значит, что он есть на складе. Менеджеры про меня, кажется, просто забыли или не знают что делать.
Комментарий:
Две недели назад заказал на сайте экран для ванны и ещё немного всякого по мелочи. Оплатил заказ на сайте. На следующий день мне позвонил менеджер и сказал, что таких экранов, как я заказал — нет, а есть подешевле и я могу взять другой. Т.к. заказ уже был оплачен, я отказался и попросил отменить заказ. Менеджер без объяснений передал трубку какой-то девушке и она, видимо, не поняв сразу, о чём идёт речь, начала спрашивать про то, на когда назначить доставку… Я объяснил, что хочу отменить заказ и она мне сказала, что деньги вернут на следующий день. Прошло три дня, деньги не вернулись, а в ЛК заказ так и остался в статусах «Оплачено» и «Не отгружено». Я позвонил ещё раз и узнал, что мой заказ не отменили. Решив, что и так прождал довольно долго, попросил заказ не отменять, а выяснить когда появятся нужные мне экраны. Мне пообещали перезвонить через час… Прошло ещё три дня. Мне никто не перезвонил. На карту вернулись деньги от Яндекс.Кассы, т.к. их не востребовали. С момента заказа прошло уже больше двух недель. Заказ всё так же висит в статусе «Оплачено» и «Не отгружено». Я покупатель, почему я должен названивать в магазин и тормошить менеджера, чтобы он делал свою работу? Заказал все товары в другом магазине и уже получил их.
Год назад, Москва
Логотип Строительный мир
Строительный мир
Ответ официального представителя магазина
Добрый день, Михаил. Благодарим Вас за отзыв и приносим Вам извинения за некачественную работу нашего интернет магазина. Ваш отзыв помог нам найти ошибки в работе системы заказов и организации работы менеджеров. В данном случае при отмене заказа не сработала связь между программой 1с и Битрикс из за этого произошла задержка с возвратом оплаты. А при Вашем повторном обращении менеджер, который выяснял про нужный Вам экран получил информацию, что Вам уже оформлен возврат и Вас об этом уведомили. Для предотвращения данных случаев внесены изменения в работу программы 1С и введено письменное общение между менеджерами в указанием даты и времени работы с клиентом. Спасибо Вам и желаем Вам крепкого здоровья.
Добрый день, Михаил. Благодарим Вас за отзыв и приносим Вам извинения за некачественную работу нашего интернет магазина. Ваш отзыв помог нам найти ошибки в работе системы заказов и организации работы менеджеров. В данном случае при отмене заказа не сработала связь между программой 1с и Битрикс из за этого произошла задержка с возвратом оплаты. А при Вашем повторном обращении менеджер, который выяснял про нужный Вам экран получил информацию, что Вам уже оформлен возврат и Вас об этом уведомили. Для предотвращения данных случаев внесены изменения в работу программы 1С и введено письменное общение между менеджерами в указанием даты и времени работы с клиентом. Спасибо Вам и желаем Вам крепкого здоровья.
Елена
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
ассортимент
Недостатки:
3 дня не могу оформить заказ-сайт "виснет". По телефону не отвечают, три пыталась заказать звонок - тишина. Они работают или дурочку валяют??
Комментарий:
Странный магазин. Выше описала свои мучения с заказом. Никакой связи с магазином нет - ни по телефону, никак...После авторизации сайт виснет и не хочет завершать заказ...вообще какая-то странная история
Год назад, Москва
Логотип Строительный мир
Строительный мир
Ответ официального представителя магазина
Добрый день, Елена. Благодарим Вас за отзыв. Просим Вас помочь нам разобраться в данной "странной" историей и позвонить по телефону +7 926 540 30 80. Спасибо
Добрый день, Елена. Благодарим Вас за отзыв. Просим Вас помочь нам разобраться в данной "странной" историей и позвонить по телефону +7 926 540 30 80. Спасибо
Сергей SH
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстро приняли заказ
Недостатки:
Доставка поставлена из рук вон плохо. Адрес неправильно оформлен. Вместо Санкт-Петербурга почему то отправили в ЖУЛЕБИНО. ТРАНСПОРТНАЯ КОМПАНИЯ ССЫЛАЕТСЯ НА МАГАЗИН Строительный мир. Я так и не получил свой заказ.
Комментарий:
Прошу магазин Строительный мир быть внимательными, и переоформит мой заказ по правильному адресу.
2 года назад, Москва
Логотип Строительный мир
Строительный мир
Ответ официального представителя магазина
Добрый день, Сергей. Благодарим Вас за отзыв и приносим Вам извинения за задержку в доставке заказа. Ошибка доставки возникла из за того, что система Яндекс Доставки определила Ваше местоположение в г. Москва, а не в г. Санкт-Петербург и как в фильме "Ирония судьбы, или с легким паром! " адрес оказался одинаковым). Мы исправили ошибку. Ваш заказ переоформлен и направлен по правильному адресу.
Добрый день, Сергей. Благодарим Вас за отзыв и приносим Вам извинения за задержку в доставке заказа. Ошибка доставки возникла из за того, что система Яндекс Доставки определила Ваше местоположение в г. Москва, а не в г. Санкт-Петербург и как в фильме "Ирония судьбы, или с легким паром! " адрес оказался одинаковым). Мы исправили ошибку. Ваш заказ переоформлен и направлен по правильному адресу.
Ещё 660 человек поставили магазину оценку, но ничего не написали о нём
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