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На фото один холодильник по факту пришел другой, я смотрел по фото а не на описание модели у меня такой же есть B600DU я и по что это такой же, потому что на фото переключение дисплея внизу а у этого внутри, но самое обидно что это не от -6 до +6 а от +1 до +10 самое плохое.
Впечатления ужасные, так как доставку планировали в выходной день. В день доставки сообщили что дата перенесена на будний день, ожидание доставки с 10:00 до 23:00. Но и в этом временном промежутке доставки не было, заказ приехал еще позже.
- необходимость предоплаты, которая становится известна только после звонка оператора;
-на сайте доступны для покупки товары, которых на самом деле нет в наличии;
- отсутствие работы с клиентами по жалобам.
Комментарий:
Сделали заказ в этом магазине, поскольку цена на товар была чуть ниже, чем в других магазинах, выбрали самовывоз, хоть и живем в другой части города, но решили,что заодно при выдаче заказа заедем еще в одно место. Сначала позвонил продавец и сказал,что необходимо приехать и внести предоплату, на вопрос, почему об этом не заявлено на сайте, сказали,что вообще-то где-то там в отдельном разделе сайта написано об этом. Товар был в подарок и нужен был уже скоро, поэтому пришлось ехать совсем не по пути, вносить предоплату. На следующий день вновь звонит продавец, сообщая,что товара и вовсе нет на складе, и надо приехать (опять!) для возврата предоплаты. На вопрос, почему на сайте все доступно, и вчера ничего не было сказано, ответа внятного не последовало. Вновь приехали для получения возврата на карту, продавец сначала и вовсе провел еще одну оплату...В итоге было уже два возврата средств (причем первый долго не возвращался). На мои слова о том, что это все какое-то безобразие, реакции не получила. Никто даже не извинился. Спросила о том, предусмотрены ли в таких случаях какие-то бонусы или скидки на следующий заказ, поскольку я проездила столько раз просто так, да и еще подарок теперь не успеваю купить. С улыбкой ответили,что ничего такого у них нет. Не рекомендую никому покупать в этом магазине! Ужасное обслуживание и работа магазина в целом.
1. Из за коронавируса сделали доставку только ДВА РАЗА В МЕСЯЦ о_0, каждые 2 недели.
2. Отменили заказ, за который взяли деньги.
3. Доисторические методы оплаты явно с какими то налоговыми махинациями, т.к. НДС они не включают в стоимость товара в наклдной.
4. Веб сайт страшный как моя жизнь.
Комментарий:
Решил купить электроплиту Gorenje EC5341WC. Купил и пожалел. Ну собственно в недостатках все указано. Перевел деньги в субботу банковским переводом. До них они дошли в понедельник. Позвонили мне с утра, выслали чек с поддверждением заказа. Через 3-4 часа перезванивают и без объяснения причин ("товар пропал с сайта - магия") говорят, что покупка анулируется и деньги они вернут, а еще дадут мне целых 400 рублей бонусов (офигеть), за отмененныую покупку в 26 тыс. р. . Деньги они вернули. Никому не посоветую этот магазин. Ах да, потом я на их сайте нашел "пропавший" товар за 35 000 р.
4 года назад, Курск
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