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Спасибо "Мистер Х" за ваш отзыв! Мы понимаем, что используя три слова и одну частицу (в общей сложности всего 28 букв) тяжело написать объективный и информационный отзыв. Вместе с тем, хотелось бы узнать, что конкретно вас не устроило. На сегодняшний день ваш отзыв ни о чем. Очень похоже на заказ конкурентов.
Спасибо "Мистер Х" за ваш отзыв! Мы понимаем, что используя три слова и одну частицу (в общей сложности всего 28 букв) тяжело написать объективный и информационный отзыв. Вместе с тем, хотелось бы узнать, что конкретно вас не устроило. На сегодняшний день ваш отзыв ни о чем. Очень похоже на заказ конкурентов.
В подарок к заказу получила 2 тканевые маски. Была оооочень приятно удивлена. Огромная благодарность продавцу!))). И отдельно хочу отметить безупречность упаковки.
Здравствуйте, Владимир!
Приносим Вам свои извинения за эту неприятную ситуацию. К сожалению, когда Вы оформляли заказ на Яндекс Маркете произошел сбой в системе и нам пришел Ваш заказ, где было указано одно название и артикул другого товара. У нас нет Ваших контактных данных, чтобы можно было уточнить заказ, поэтому мы запросили службу поддержки ЯМ: "Сегодня мы получили заказ № 90885936. В заказе указано, что заказали "Dead Sea Collection гель для душа, волос и лица для мужчин 3 в 1 Сандал 1000 мл, SKU-2013 - 1 шт.", но у этого товара SKU-2022 и этого товара нет в наличии. SKU-2013 это "Гель для душа Dead Sea Collection с минералами Мертвого моря и маслом лаванды, 1000 мл" и он есть в наличии. Как нам узнать, что же заказали?". Служба поддержки ответила, что заказали SKU - 2013, который мы Вам и отправили.
Еще раз приносим извенение за это недоразумение.
Здравствуйте, Владимир!
Приносим Вам свои извинения за эту неприятную ситуацию. К сожалению, когда Вы оформляли заказ на Яндекс Маркете произошел сбой в системе и нам пришел Ваш заказ, где было указано одно название и артикул другого товара. У нас нет Ваших контактных данных, чтобы можно было уточнить заказ, поэтому мы запросили службу поддержки ЯМ: "Сегодня мы получили заказ № 90885936. В заказе указано, что заказали "Dead Sea Collection гель для душа, волос и лица для мужчин 3 в 1 Сандал 1000 мл, SKU-2013 - 1 шт.", но у этого товара SKU-2022 и этого товара нет в наличии. SKU-2013 это "Гель для душа Dead Sea Collection с минералами Мертвого моря и маслом лаванды, 1000 мл" и он есть в наличии. Как нам узнать, что же заказали?". Служба поддержки ответила, что заказали SKU - 2013, который мы Вам и отправили.
Еще раз приносим извенение за это недоразумение.
Здравствуйте, Иван!
Не знаем, что вас сподвигло на выводы о неоригинальности товара, т.к. мы работаем исключительно с официальными поставщиками и на все товары имеются сертификаты и сопроводительные документы.
Поясните, пожалуйста, на основании чего вы сделали такой вывод.
Также мы предлагаем провести независимую экспертизу за наш счет и по ее результатам решать возникшее недоразумение в судебном порядке.
Спасибо!
Здравствуйте, Иван!
Не знаем, что вас сподвигло на выводы о неоригинальности товара, т.к. мы работаем исключительно с официальными поставщиками и на все товары имеются сертификаты и сопроводительные документы.
Поясните, пожалуйста, на основании чего вы сделали такой вывод.
Также мы предлагаем провести независимую экспертизу за наш счет и по ее результатам решать возникшее недоразумение в судебном порядке.
Спасибо!
Здравствуйте, Анна!
Вы не делали у нас заказ, что уже заставляет задуматься о правдивости вашего отзыва.
Тем не менее. уточним, что во время получения заказа 77106870 Сергеем Покаминым никаких претензий о повреждении товара или упаковки принимавший заказ мужчина не озвучивал. Проверить товар не представляло трудности, т.к. заказ находился в пакете и его легко было достать и проверить. Мы ничего не скрываем. Через полчаса после доставки начались необоснованные обвинения в подделке товара и неоригинальности упаковки. Что ваш муж (брат, знакомый) все это время делал с заказом нам неизвестно. Никаких претензий по повреждению товара изначально ни вами ни другими лицами не предъявлялось.
Мы думаем, что вы не являетесь экспертами продукции компании Mertz и ваши заключения об оригинальности являются мягко говоря не объективными.
Здравствуйте, Анна!
Вы не делали у нас заказ, что уже заставляет задуматься о правдивости вашего отзыва.
Тем не менее. уточним, что во время получения заказа 77106870 Сергеем Покаминым никаких претензий о повреждении товара или упаковки принимавший заказ мужчина не озвучивал. Проверить товар не представляло трудности, т.к. заказ находился в пакете и его легко было достать и проверить. Мы ничего не скрываем. Через полчаса после доставки начались необоснованные обвинения в подделке товара и неоригинальности упаковки. Что ваш муж (брат, знакомый) все это время делал с заказом нам неизвестно. Никаких претензий по повреждению товара изначально ни вами ни другими лицами не предъявлялось.
Мы думаем, что вы не являетесь экспертами продукции компании Mertz и ваши заключения об оригинальности являются мягко говоря не объективными.
• Курьер приехал точно в срок
• Заказ подняли на этаж
• Курьер был вежлив
• Курьер позвонил заранее
• Товары надёжно упакованы
• Была возможность проверить товар
• Курьер был в маске
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