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Игорь, здравствуйте!
Для решения этого вопроса обратитесь, пожалуйста, в чат службы поддержки на сайте или в приложении Яндекс Маркета, а также в социальных сетях
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Получил заказ через 5Post. В коробке нет инструкции, только один гриль. Гарантийного талона нет. Как исправлять данный факт?","slug":"zdravstvuite-poluchil-zakaz-cherez-5post-v-korobke-net-instruktsii-tolko-odin-gril-garantiinogo-talona-net-kak-ispravliat-dannyi-fakt","crTimeMs":1723299453035,"date":"10 августа 2024","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_13501324688532087538","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_2478488020019618875"}},"19394052":{"id":19394052,"text":"Здравствуйте. А это нормально, что сразу после прогрева запускается таймер?? То есть, мне нужно успеть ещё закинуть туда продукты в тот момент, пока идёт программа по таймеру, соответственно, времени на приготовление остаётся меньше, чем положено. В инструкции написано, что после прогрева подаётся звуковой сигнал, а потом, после выкладки продуктов на гриль, уже запускается таймер.","slug":"zdravstvuite-a-eto-normalno-chto-srazu-posle-progreva-zapuskaetsia-taimer-to-est-mne-nuzhno-uspet-eshche-zakinut-tuda-produkty-v-tot-moment-poka-idet-programma-po-taimeru-sootvetstvenno-vremeni-na-pri","crTimeMs":1731594005030,"date":"14 ноября 2024","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_5755853978656964743","vote":{"votesAgree":1,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_13437513349111292446"}},"19662114":{"id":19662114,"text":"Здравствуйте! В ручном режиме не работает предварительный нагрев и не издается звуковой сигнал о нагреве панели до нужной температуры. Подскажите, пожалуйста, что можно с эти сделать ?","slug":"zdravstvuite-v-ruchnom-rezhime-ne-rabotaet-predvaritelnyi-nagrev-i-ne-izdaetsia-zvukovoi-signal-o-nagreve-paneli-do-nuzhnoi-temperatury-podskazhite-pozhaluista-chto-mozhno-s-eti-sdelat","crTimeMs":1732799764909,"date":"28 ноября 2024","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_16245146095993257288","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_2988556389784233150"}},"19705545":{"id":19705545,"text":"Скажите пожалуйста как он определяет толщину автоматически? Это рычажок со ступенями справа надо выставлять?\n ","slug":"skazhite-pozhaluista-kak-on-opredeliaet-tolshchinu-avtomaticheski-eto-rychazhok-so-stupeniami-sprava-nado-vystavliat","crTimeMs":1732995863759,"date":"30 ноября 2024","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_3638076491052162287","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_9220296392487458026"}},"19722316":{"id":19722316,"text":"Здравствуйте, планируется ли производство/продажа сменных панелей? 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У меня не запускается автоматический режим приготовления мяса , крышка закрыта настолько это возможно, почему?","slug":"dobryi-den-u-menia-ne-zapuskaetsia-avtomaticheskii-rezhim-prigotovleniia-miasa-kryshka-zakryta-nastolko-eto-vozmozhno-pochemu","crTimeMs":1733416488586,"date":"5 декабря 2024","answerCount":2,"showDeleteButton":false,"showComplainButton":true,"author":"au_12582137925117423836","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_2831641404529363373"}},"19834219":{"id":19834219,"text":"Есть в комплектации термо щуп?","slug":"est-v-komplektatsii-termo-shchup","crTimeMs":1733546991078,"date":"7 декабря 2024","answerCount":2,"showDeleteButton":false,"showComplainButton":true,"author":"au_9098436467807722398","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_3465426920504073148"}},"20290908":{"id":20290908,"text":"Добрый день, можно в гриль поставить противень по размеру, и сделать запеканку? не испортит он поверхности понелей? 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Обязательно во всём разберёмся и поможем вам.","crTimeMs":1733562417933,"date":"7 декабря 2024","author":"au_5906652049829178235","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_2831641404529363373"},"commentContext":"eyJlbnRpdHlJZCI6MTk4MzgyMDAsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"19847099":{"id":19847099,"text":"Роман, термощупа нет, но есть датчик определения толщины стейка","crTimeMs":1733595111612,"date":"7 декабря 2024","author":"au_5906652049829178235","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_3465426920504073148"},"commentContext":"eyJlbnRpdHlJZCI6MTk4NDcwOTksInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"20320642":{"id":20320642,"text":"Здравствуйте, Дмитрий!\n\nМы не рекомендуем использовать дополнительные противни на панелях","crTimeMs":1736487812754,"date":"10 января","author":"au_5906652049829178235","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_9813999673546840669"},"commentContext":"eyJlbnRpdHlJZCI6MjAzMjA2NDIsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"20640175":{"id":20640175,"text":"Виталий, да, гриль можно хранить вертикально ","crTimeMs":1738490794031,"date":"2 февраля","author":"au_5906652049829178235","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_3772167854765829668"},"commentContext":"eyJlbnRpdHlJZCI6MjA2NDAxNzUsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="}}}}
Здравствуйте, Антонина.
Если у вас возникла проблема с грилем, пожалуйста, напишите нам в чат поддержки Маркета. Обязательно во всём разберёмся и поможем вам.
Здравствуйте, Валерия!
Для решения этого вопроса обратитесь, пожалуйста, в чат службы поддержки на сайте или в приложении Яндекс Маркета, обязательно вам поможем
Добрый день, Александр!
Tuvio заботится о высоком качестве товаров во всех категориях: от HDMI-кабелей и аксессуаров для пылесососв до крупной бытовой техники. Мы тщательно контролируем всё, что связано с производством, и даём гарантию на каждый товар.
Всю информацию о гриле можно найти на упаковке, а также в инструкции
Дмитрий, во время приготовления в автоматическом режиме гриль сам определяет толщину продукта для того, чтобы подобрать оптимальную температуру для приготовления, рычажок выставлять не нужно.
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