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Отчаянные аккаунт-менеджеры. Как работать с клиентами без стресса и проблем. Настольная книга аккаунт-менеджера, менеджера проектов и фрилансера

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5.0

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Описание

Правильные отношения с клиентом - залог долгосрочного сотрудничества и успешных продаж. Создать их бывает непросто, а сохранить и укрепить - еще сложнее. Что нужно делать, чтобы даже самый сложный заказчик остался доволен? Как работать с клиентами манипуляторами? Как правильно говорить клиенту нет и не допускать конфликтов? Как быть гибким, но не прогибаться? На все эти вопросы найдутся ответы и примеры из практического опыта автора книги, опытного специалиста по клиентскому сервису и продажам Бориса Шпирта. Вы узнаете, как сделать отношения клиент - подрядчик взаимовыгодными, а кейсы с рисунками автора помогут вам запомнить самое важное.

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Коротко о товаре

Артикул Маркета

4229463576

Издательство

Альпина Паблишер

ISBN

9785961467918

Автор

Борис Шпирт

Год издания

2021, 2022, 2024

Все характеристики

Внешний вид товаров и/или упаковки может быть изменён изготовителем и отличаться от изображенных на Яндекс Маркете.

Все товары Альпина Паблишер

Где купить

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Цена с картой Яндекс Пэй:558 ₽

Скидка вам: 40%

ВАМ–40 %

Вместо: 570 ₽~~925~~ ₽

30 мая, курьер Маркета • 99 ₽
30 мая, в пункт выдачи • 0 ₽

Альпина книги

Рейтинг 5 из 5

7Котзывов

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