Почему компания Samsung (ООО "Носимо") не соблюдает Закон о Защите прав потребителей, продавая бракованный товар и осуществляя возврат средств только через суд? Например, модель Samsung A22 постоянно со вздутой задней крышкой в районе аккумулятора.

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Все вопросы о товареСмартфон Samsung Galaxy S20 FE

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7

Max Jago

2 года назад

Почему компания Samsung (ООО "Носимо") не соблюдает Закон о Защите прав потребителей, продавая бракованный товар и осуществляя возврат средств только через суд? Например, модель Samsung A22 постоянно со вздутой задней крышкой в районе аккумулятора.

Почему компания Samsung (ООО "Носимо") не соблюдает Закон о Защите прав потребителей, продавая бракованный товар и осуществляя возврат средств только через суд? Например, модель Samsung A22 постоянно со вздутой задней крышкой в районе аккумулятора.

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обувь","levels":[{"label":"Новичок","level":1,"size":20,"startValue":0,"endValue":20},{"label":"Любитель","level":2,"size":30,"startValue":20,"endValue":50},{"label":"Специалист","level":3,"size":40,"startValue":50,"endValue":90},{"label":"Мастер","level":4,"size":50,"startValue":90,"endValue":140},{"label":"Мастер","level":5,"size":70,"startValue":140,"endValue":210},{"label":"Профи","level":6,"size":90,"startValue":210,"endValue":300},{"label":"Профи","level":7,"size":130,"startValue":300,"endValue":430},{"label":"Эксперт","level":8,"size":170,"startValue":430,"endValue":600},{"label":"Эксперт","level":9,"size":230,"startValue":600,"endValue":830},{"label":"Гуру","level":10,"size":360,"startValue":830,"endValue":1190},{"label":"Гуру","level":11,"size":null,"startValue":1190,"endValue":null}],"images":{"png":{"namespace":"market-ugc","groupId":"200370","imageName":"2a000001756ed062196dddcb17d078927688"},"default":{"namespace":"market-ugc","groupId":"2369747","imageName":"2a000001732de39f9a03f9146cb7c2603bb9"},"small":{"namespace":"market-ugc","groupId":"2268252","imageName":"2a00000174a0bc5de95f91010662279dcd7d"}}}},"userUgcStatistics":{}}}

score Нравится3 · Answer 1 · 2021-09-24T14:16:06.261Z

Эксперт Samsung

2 года назад

Здравствуйте! Гарантия от производителя действует 12 месяцев со дня покупки. В случае возникновения любых сложностей в работе устройства, рекомендуем обращаться непосредственно в авторизованный сервисный центр Samsung, либо в Единую службу поддержки компании по телефону 8-800-555-55-55 или задать вопрос в чат технической поддержки https://www.samsung.com/ru/support/chat/ . При необходимости курьер может бесплатно доставить Ваше устройство в сервисный центр и обратно в рамках программы "Скороход". Товары, участвующие в этой программе: смартфоны и носимые устройства Galaxy Watch и Galaxy Buds, имеющие действующую гарантию, а также устройства с Samsung Care+. "Скороход" работает во всех городах России, а ремонт техники выполняют авторизованные сервисные центры Samsung. Средние сроки ремонта с учетом доставки техники в сервисный центр и обратно — 3-7 дней (средние сроки ремонт могут быть увеличены в связи с введением мер по борьбе с распространением вирусных инфекций). Наши специалисты проведут диагностику устройства и приложат все усилия, чтобы помочь Вам.

Комментарий 105614692

Max Jago

2 года назад

18 сентября 2021 года в ФИРМЕННОМ магазине Samsung приобрёл в подарок дочери смартфон Samsung Galaxy. Предварительный осмотр в магазине никаких видимых дефектов не выявил. 19 Сентября счастливая обладательница гаджета села делать видеообзор на свой долгожданный подарок и, осматривая заднюю глянцевую крышку, обнаружила вздутие по шву - в том месте, где расположена аккумуляторная батарея. Звонок на Горячую Линию Samsung (8-800-555-55-55), объясняю ситуацию, ответ: "Везите в сервис центр, ну или съездите в торговую точку где приобретали". Естественно на следующий день 20 сентября 2021 года НОВЫЙ смартфон, который НИ РАЗУ не использовался по назначению (даже сим-карта ни разу не вставлялась) был представлен продавцу: Официальный магазин Samsung, Москва, Салон МКАД 84-й км, ТРЦ ВЕСНА, тел.: +7 (495) 424-98-38. В фирменном салоне Samsung встретил продавец-кассир (как оказалось, самый адекватный из сотрудников), которому было предложено обменять технически сложный товар ненадлежащего качества на такой же товар надлежащего качества. Продавец связался с находящимся неизвестно где руководителем торговой точки и тот в обмене отказал, соответственно, была оформлена Претензия по Закону о защите прав потребителей (п.1 ст.18). К слову, претензии оформлять пришлось аж две, т.к. второй продавец запросил аналогичную на собственном бланке. Составил Акта возврата товара поставщику в письменном виде и передал второму продавцу второй экземпляр. Получил подписанный акт со стороны продавца. Всё зафиксировал на видео. Второй продавец предложил мне подписать обращение в Samsung на проведение сервисных работ по товару ненадлежащего качества. Я, естественно отказался. И тут... Второй продавец выдаёт фразу: "Товар был в использовании - я вижу на нём царапины. Акт возврата нужно переписать". Он неожиданно рассмотрел царапины на товаре, который НЕ БЫЛ в употреблении! В ахрене от уровня качества изделий и сервиса Samsung. Ощущение что имеешь дело с кидалами на чёрном рынке.

Комментарий 105863530

Алиса Куликова

2 года назад

Есть гарантия на данную модель?

score Нравится1 · Answer 2 · 2021-10-05T07:46:39.037Z

Добрый день, вам необходимо обратиться к конкретному продавцу, у которого вы приобрели товар для возврата.

Timour Oi · Answer 3 · 2022-12-16T04:06:20.761Z

Потому что не нужно покупать товар дороже пары бургеров у Яндекса, только в крупных сетевых магазинах, с внятной гарантией, а не обещанием оной. Нельзя электронику (даже ААА брендов) брать бесконтактным способом.

Daria Vassiliev · Answer 4 · 2022-03-04T19:49:25.488Z

Не все в порядке! Мы Y. помним! Бородзянка!

Павел Ш. · Answer 5 · 2022-04-10T19:11:07.528Z

самсунг S20 fe это модель заведомо с браком и самсунг это знает , но все равно продают , капиталисты во всей красе!!! Не верите вбейте в Ютубе s20 fe греется и увидите столько видео интересных

score Нравится0 · Answer 6 · 2021-09-24T16:00:35.417Z

Добрый день. С данной проблемой рекомендуем вам обращаться непосредственно в авторизованный сервисный центр Samsung, либо в техническую поддержку.

score Нравится0 · Answer 7 · 2021-09-24T07:21:14.419Z

Добрый день! При возникновении проблем с эксплуатацией товара, Вы можете обратиться по месту покупки, либо на горячую линию производителя по телефону 8-800-555-55-66.