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По факту стоит пылиться…","crTimeMs":1783283417270,"answerCount":1,"showDeleteButton":false,"showComplainButton":true,"slug":"stantsiia-stala-postoianno-otkliuchatsia-ot-seti-hotia-dolgoe-vremia-rabotalo-bolee-menee-s-udivleniem-uznal-chto-stantsiia-ne-podderzhivaet-5g-no-set-2-4-ona-ne-vidit-hotia-telefon-riadom-podkliuchen","author":{"nickname":"Покупатель на Маркете","avatarPicture":{"namespace":"marketcms","groupId":"879900","imageName":"img-7d985a2e-0eaa-47e3-a988-68fbee221293.png"},"id":"stub_no_passport","isPublicProfile":false,"isMyProfile":false,"avatarMediaId":"marketcms/879900/img-7d985a2e-0eaa-47e3-a988-68fbee221293.png","authorComplaintContext":"ChBzdHViX25vX3Bhc3Nwb3J0EgZhdXRob3I"},"vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"descriptor":[{"type":"text","content":"5 июля","style":"secondary"}],"analyticsData":{"id":"27946175","pos":"2","votesAgree":"0","votesDisagree":"0","date":"1783283417270","numAnswers":"1"},"singleQuestionButton":{"text":"1","transition":{"type":"productQuestionLink","params":{"offerId":"Ao36DeWxw6yfLbE3w1DeSg","productId":"5829617487","slug":"t","businessId":"207455090","skuId":"101429558731","oskuId":"4487460325","questionId":"27946175","questionSlug":"stantsiia-stala-postoianno-otkliuchatsia-ot-seti-hotia-dolgoe-vremia-rabotalo-bolee-menee-s-udivleniem-uznal-chto-stantsiia-ne-podderzhivaet-5g-no-set-2-4-ona-ne-vidit-hotia-telefon-riadom-podkliuchen","isGroupPurchaseFlow":false,"isComfortPlus":false,"isDirectFomo":false,"isWowOffersFlow":false}}},"actionContext":"CggyNzk0NjE3NRIIcXVlc3Rpb24"},"28028731":{"id":28028731,"text":"а есть ли для такой колонки переносной аккумулятор, чтобы можно было её без отключения перенести в другую комнату или пользоваться какое-то время без розетки?","crTimeMs":1783960014814,"answerCount":1,"showDeleteButton":false,"showComplainButton":true,"slug":"a-est-li-dlia-takoi-kolonki-perenosnoi-akkumuliator-chtoby-mozhno-bylo-ee-bez-otkliucheniia-perenesti-v-druguiu-komnatu-ili-polzovatsia-kakoe-to-vremia-bez-rozetki","author":{"nickname":"Покупатель на Маркете","avatarPicture":{"namespace":"marketcms","groupId":"879900","imageName":"img-7d985a2e-0eaa-47e3-a988-68fbee221293.png"},"id":"stub_no_passport","isPublicProfile":false,"isMyProfile":false,"avatarMediaId":"marketcms/879900/img-7d985a2e-0eaa-47e3-a988-68fbee221293.png","authorComplaintContext":"ChBzdHViX25vX3Bhc3Nwb3J0EgZhdXRob3I"},"vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"descriptor":[{"type":"text","content":"13 июля","style":"secondary"}],"analyticsData":{"id":"28028731","pos":"1","votesAgree":"0","votesDisagree":"0","date":"1783960014814","numAnswers":"1"},"singleQuestionButton":{"text":"1","transition":{"type":"productQuestionLink","params":{"offerId":"Ao36DeWxw6yfLbE3w1DeSg","productId":"5829617487","slug":"t","businessId":"207455090","skuId":"101429558731","oskuId":"4487460325","questionId":"28028731","questionSlug":"a-est-li-dlia-takoi-kolonki-perenosnoi-akkumuliator-chtoby-mozhno-bylo-ee-bez-otkliucheniia-perenesti-v-druguiu-komnatu-ili-polzovatsia-kakoe-to-vremia-bez-rozetki","isGroupPurchaseFlow":false,"isComfortPlus":false,"isDirectFomo":false,"isWowOffersFlow":false}}},"actionContext":"CggyODAyODczMRIIcXVlc3Rpb24"},"28048646":{"id":28048646,"text":"здравствуйте на нее звонить можно?","crTimeMs":1784117644124,"answerCount":2,"showDeleteButton":false,"showComplainButton":true,"slug":"zdravstvuite-na-nee-zvonit-mozhno","author":{"nickname":"Покупатель на Маркете","avatarPicture":{"namespace":"marketcms","groupId":"879900","imageName":"img-7d985a2e-0eaa-47e3-a988-68fbee221293.png"},"id":"stub_no_passport","isPublicProfile":false,"isMyProfile":false,"avatarMediaId":"marketcms/879900/img-7d985a2e-0eaa-47e3-a988-68fbee221293.png","authorComplaintContext":"ChBzdHViX25vX3Bhc3Nwb3J0EgZhdXRob3I"},"vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"descriptor":[{"type":"text","content":"15 июля","style":"secondary"}],"analyticsData":{"id":"28048646","pos":"0","votesAgree":"0","votesDisagree":"0","date":"1784117644124","numAnswers":"2"},"singleQuestionButton":{"text":"2","transition":{"type":"productQuestionLink","params":{"offerId":"Ao36DeWxw6yfLbE3w1DeSg","productId":"5829617487","slug":"t","businessId":"150890735","skuId":"101429558731","oskuId":"4339530988","questionId":"28048646","questionSlug":"zdravstvuite-na-nee-zvonit-mozhno","isGroupPurchaseFlow":false,"isComfortPlus":false,"isDirectFomo":false,"isWowOffersFlow":false}}},"actionContext":"CggyODA0ODY0NhIIcXVlc3Rpb24"}}}}
26 июня 2022
Купил колонку 2 дня назад. Сегодня ночью почему-то замигала зеленая лампочка и начала пищать. Что это может быть и как отжитого избавиться?
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Как она включилась, то зайдите в приложение Умный Дом от Яндекса и посмотрите, может быть нужно обновить прошивку.\n\nЕсли Алиса всё равно себя так ведет после этих действий, то напишите в поддержку Яндекса (прямо из приложения Умный Дом). Можете снять видео, чтобы служба поддержки быстрее удаленную диагностику провела.","crTimeMs":1656234120483,"showDeleteButton":false,"showComplainButton":true,"showCommentButton":true,"commentContext":"eyJlbnRpdHlJZCI6NjYwOTY3NywicHJvamVjdElkIjo1LCJzb3VyY2UiOiJtYXJrZXQ7ZGVza3RvcDttYWluOyJ9","actionContext":"Cgc2NjA5Njc3EgZhbnN3ZXI","author":{"nickname":"Vic Shóstak","avatarPicture":{"namespace":"yapic","groupId":"45848","imageName":"UBvzKm6dvk8S6DDHYn0MgEtc578-1"},"id":"UID_vic-shine","isPublicProfile":false,"isMyProfile":false,"publicId":{"uidPublicId":"vic-shine"},"avatarMediaId":"yapic/45848/UBvzKm6dvk8S6DDHYn0MgEtc578-1","transition":{"type":"userPublicProfile","params":{"publicId":"vic-shine","title":"Vic Shóstak","isPreview":true}},"analyticsData":{"uid":"89390867"},"replyName":"Vic Shóstak","authorComplaintContext":"Cg1VSURfdmljLXNoaW5lEgZhdXRob3I"},"vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"descriptor":[{"type":"text","content":"26 июня 2022","style":"secondary"}],"analyticsData":{"date":"1656234120483","votesAgree":"0","votesReject":"0"},"answerButton":{"text":"Ответить"}},"6609916":{"id":6609916,"text":"Здравствуйте! Если колонка мигает зелёным цветом — значит, у Алисы есть пропущенное уведомление для вас. Чтобы прослушать его, спросите голосовую помощницу: «Что нового?». Алиса может рассказать о выходе нового эпизода сериала или трека любимого исполнителя. Кроме того, она будет делиться с вами новинками кино. А если вы захотите узнавать, чему научилась Алиса, — можно подписаться на её Дайджест.\n\nЕсли у вас несколько умных колонок, а уведомления удобнее получать только на одной, то можно выбрать нужное устройство в приложении Яндекс: «Сервисы (⊞)» → «Устройства» → «Настройки» → «Контент» → «Уведомления от Алисы» → «Куда присылать уведомления».\n\nЧтобы выбрать тематику уведомлений, откройте приложение Яндекс: «Сервисы (⊞)» → «Устройства» → «Настройки» → «Контент» → «Уведомления от Алисы» → «Какие уведомления получать».\n\nЕсли вы не хотите получать уведомления от Алисы, пожалуйста, откройте приложение Яндекс: «Сервисы (⊞)» → «Устройства» → «Настройки ⚙️» → «Контент» → «Уведомления от Алисы». 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Здравствуйте! Если колонка мигает зелёным цветом — значит, у Алисы есть пропущенное уведомление для вас. Чтобы прослушать его, спросите голосовую помощницу: «Что нового?». Алиса может рассказать о выходе нового эпизода сериала или трека любимого исполнителя. Кроме того, она будет делиться с вами новинками кино. А если вы захотите узнавать, чему научилась Алиса, — можно подписаться на её Дайджест.
Если у вас несколько умных колонок, а уведомления удобнее получать только на одной, то можно выбрать нужное устройство в приложении Яндекс: «Сервисы (⊞)» → «Устройства» → «Настройки» → «Контент» → «Уведомления от Алисы» → «Куда присылать уведомления».
Чтобы выбрать тематику уведомлений, откройте приложение Яндекс: «Сервисы (⊞)» → «Устройства» → «Настройки» → «Контент» → «Уведомления от Алисы» → «Какие уведомления получать».
Если вы не хотите получать уведомления от Алисы, пожалуйста, откройте приложение Яндекс: «Сервисы (⊞)» → «Устройства» → «Настройки ⚙️» → «Контент» → «Уведомления от Алисы». Сдвиньте ползунок влево. Отключить уведомления также можно в приложении Дом с Алисой: на главном экране перейдите в «Настройки ⚙️» → «Контент» → «Уведомления от Алисы».
В первую очередь, попробуйте перезагрузить Алису (вытащите кабель питания, подождите 10-15 сек. и снова включайте). Как она включилась, то зайдите в приложение Умный Дом от Яндекса и посмотрите, может быть нужно обновить прошивку.
Если Алиса всё равно себя так ведет после этих действий, то напишите в поддержку Яндекса (прямо из приложения Умный Дом). Можете снять видео, чтобы служба поддержки быстрее удаленную диагностику провела.
20 июля 2024
Не помогает, пикает и горит зелёный индикатор
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Добрый день!
Если колонка мигает зелёным цветом — значит, у Алисы есть пропущенное уведомление для Вас. Чтобы прослушать его, спросите голосовую помощницу: «Что нового?». Алиса может рассказать о выходе нового эпизода сериала или трека любимого исполнителя. Кроме того, она будет делиться с вами новинками кино.
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