Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине 123.ru

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Кирилл
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Привезли не то или не все товары
Неделю назад
Комментарий 171769701
Логотип 123.ru
123.ru
Ответ официального представителя магазина
Добрый день! Сожалеем, что Вам пришлось столкнуться с данной ситуацией. Для решения данной проблемы, Вам необходимо обратится в наш гарантийный отдел. Пожалуйста, напишите на адрес электронной почты: support@123.ru С уважением, интернет-магазин 123.RU
Добрый день! Сожалеем, что Вам пришлось столкнуться с данной ситуацией. Для решения данной проблемы, Вам необходимо обратится в наш гарантийный отдел. Пожалуйста, напишите на адрес электронной почты: support@123.ru С уважением, интернет-магазин 123.RU
Аслиддин Нурхонов
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил Яндекс Маркет
Недостатки:
Привезли не то или не все товары
Неделю назад
Комментарий 171764282
Логотип 123.ru
123.ru
Ответ официального представителя магазина
Добрый день. Видеофиксация сборки заказа не выявила несоответствий. Уточните, что не соответствует по вашему заказу С уважением, интернет-магазин 123.RU
Добрый день. Видеофиксация сборки заказа не выявила несоответствий. Уточните, что не соответствует по вашему заказу С уважением, интернет-магазин 123.RU
YuliaYulgusheva5
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Курьер был невежлив
Месяц назад
Комментарий 171228020
Логотип 123.ru
123.ru
Ответ официального представителя магазина
Добрый день! Провели профилактическую беседу с водителем. С уважением, интернет-магазин 123.RU
Добрый день! Провели профилактическую беседу с водителем. С уважением, интернет-магазин 123.RU
Stek
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ доставили не в тот день
Комментарий:
Очень тяжёлая связь с курьером. Спасибо сервисной службе - только через неё удалось связаться с курьером и всё же получить товар
Месяц назад
Комментарий 170828140
Логотип 123.ru
123.ru
Ответ официального представителя магазина
Добрый день! Сожалеем, что задержали доставку Вашего заказа. Приносим извинения за доставленные неудобства. С уважением, интернет-магазин 123.RU
Добрый день! Сожалеем, что задержали доставку Вашего заказа. Приносим извинения за доставленные неудобства. С уважением, интернет-магазин 123.RU
Яна сергеева
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ доставили не в тот день
Месяц назад
Комментарий 170612943
Логотип 123.ru
123.ru
Ответ официального представителя магазина
Добрый день! К сожалению, ситуация подтвердилась. Приносим свои извинения за задержку доставки заказа. С уважением, интернет-магазин 123.RU
Добрый день! К сожалению, ситуация подтвердилась. Приносим свои извинения за задержку доставки заказа. С уважением, интернет-магазин 123.RU
Столичный фотограф
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Заказ не подняли на этаж • Заказ доставили не в тот день
Комментарий:
Доставка ужас, доставляют только до 19 часов. Пришлось ждать выходных. Курьер не смог доставить на этаж, по причине наличия неработающего шлагбаума, подошел к указанной машине, в машине никого, опять звонить курьеру, который пешком стоял все это время около шлагбаума🤯
Месяц назад
Комментарий 170612920
Логотип 123.ru
123.ru
Ответ официального представителя магазина
Добрый день! Проверили доставку Вашего заказа. У Вас была доставка 25.04.2024, но, принять заказ в этот день Вы не смогли. С Вами связался наш менеджер и согласовал с Вами перенос доставки на 28.04.2024 К сожалению, курьер не смог подъехать к дому по адресу доставки по причине неработающего шлагбаума. Добраться пешим способом курьер не смог так как не было возможности припарковаться. С уважением, интернет-магазин 123.RU
Добрый день! Проверили доставку Вашего заказа. У Вас была доставка 25.04.2024, но, принять заказ в этот день Вы не смогли. С Вами связался наш менеджер и согласовал с Вами перенос доставки на 28.04.2024 К сожалению, курьер не смог подъехать к дому по адресу доставки по причине неработающего шлагбаума. Добраться пешим способом курьер не смог так как не было возможности припарковаться. С уважением, интернет-магазин 123.RU
Лидия Буробина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ доставили не в тот день
Комментарий:
Курьер вежливый. Доставка была на день позже. Были нарушены планы по работам монтажа
2 месяца назад
Комментарий 170520860
Логотип 123.ru
123.ru
Ответ официального представителя магазина
Добрый день! По результатам проверки, ситуация подтвердилась. К сожалению, из за большого спроса, часть заказов были перенесены. Приносим извинения за неудобства, уже работаем над тем чтобы избежать в будущем подобных ситуаций. С уважением, интернет-магазин 123.RU
Добрый день! По результатам проверки, ситуация подтвердилась. К сожалению, из за большого спроса, часть заказов были перенесены. Приносим извинения за неудобства, уже работаем над тем чтобы избежать в будущем подобных ситуаций. С уважением, интернет-магазин 123.RU
Алексей Жегалин
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Достоинства:
Заказ подняли на этаж
Комментарий:
Диспетчер не предупредил, что доставка только до подъезда, об этом сказал водитель за час до приезда
2 месяца назад
Комментарий 170791618
Логотип 123.ru
123.ru
Ответ официального представителя магазина
Добрый день! Проверили доставку Вашего заказа. Доставка заказа предполагалась до квартиры. Провели работу с курьером, чтобы подобное больше не повторилось. С уважением, интернет-магазин 123.RU
Добрый день! Проверили доставку Вашего заказа. Доставка заказа предполагалась до квартиры. Провели работу с курьером, чтобы подобное больше не повторилось. С уважением, интернет-магазин 123.RU
Дмитрий Лобов
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Курьер был невежлив • У курьера не было сдачи
2 месяца назад
Комментарий 170422422
Логотип 123.ru
123.ru
Ответ официального представителя магазина
Добрый день! Сожалеем, что Вам пришлось столкнуться с данной ситуацией. Провели работу с курьером, будем отслеживать ситуацию. С уважением, интернет-магазин 123.RU
Добрый день! Сожалеем, что Вам пришлось столкнуться с данной ситуацией. Провели работу с курьером, будем отслеживать ситуацию. С уважением, интернет-магазин 123.RU
Алена Папина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Курьер не сообщил, когда приедет
Комментарий:
Поддержка долго отвечала на вопросы. Курьер позвонил за 15 минут, не за час
2 месяца назад
Комментарий 169795703
Логотип 123.ru
123.ru
Ответ официального представителя магазина
Добрый день! 1. По регламенту, курьер связывается в течении часа до доставки. Курьер связался с Вами за 15 минут до доставки. 2. По регламенту, продавец должен предоставить ответ в чате в течении 1 часа. В чат нам вы написали в 17:33, мы предоставили ответ в 17:53. Вам был предоставлен ответ через 20 минут. Нарушений регламентов не выявлено, но приносим извинения за неудобства. С уважением, интернет-магазин 123.RU
Добрый день! 1. По регламенту, курьер связывается в течении часа до доставки. Курьер связался с Вами за 15 минут до доставки. 2. По регламенту, продавец должен предоставить ответ в чате в течении 1 часа. В чат нам вы написали в 17:33, мы предоставили ответ в 17:53. Вам был предоставлен ответ через 20 минут. Нарушений регламентов не выявлено, но приносим извинения за неудобства. С уважением, интернет-магазин 123.RU
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