Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине 220 Вольт

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мария панкова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Обратная связь. Не ценят чужое время. Впервые сталкиваюсь с таким отвратительным сервисом.
Комментарий:
Оформила заказ с доставкой, в день доставки жду. Курьера нет, из интернет-магазина менеджеры не звонят. Звоню сама и узнаю, что курьера жду напрасно, заказ доставлен не будет, менеджер обещает, что через пару часов со мной обязательно свяжутся и мы договоримся о времени доставки на следующий день. Звонка в тот день не последовало, позвонили через день и сообщили, что одной позиции из заказа на складе нет и ожидать её 1-2 дня. Согласилась подождать. По заказу так никто и не связался со мной, на 3-й день ожидания звоню самостоятельно и узнаю, что склад переезжает, заказ непонятно где и по срокам ожидания мне ничего сказать не могут. Итого 10 дней потеряно в ожидании ничего.
2 года назад, Москва
Комментарий 150529309
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Приносим Вам искренние извинения за доставленные неудобства. Мы обязательно учтем ваши замечания, разберемся в ситуации и решим проблему. Спасибо за обратную связь! Ваши отзывы помогают нам оптимизировать работу и не повторять ошибки. Надеемся, что данный инцидент не даст Вам уйти из числа наших Клиентов. С уважением, команда 220 Вольт.
Добрый день! Приносим Вам искренние извинения за доставленные неудобства. Мы обязательно учтем ваши замечания, разберемся в ситуации и решим проблему. Спасибо за обратную связь! Ваши отзывы помогают нам оптимизировать работу и не повторять ошибки. Надеемся, что данный инцидент не даст Вам уйти из числа наших Клиентов. С уважением, команда 220 Вольт.
Алексей Д.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
При заказе товара с вами любезно общаются
Недостатки:
При возврате бракованного товара с вами перестают любезно общаться
Комментарий:
Ужасное отношение к клиенту. Вы тут же становитесь им неинтересны, как только оплатите товар. 5 раз (ПЯТЬ!!!) я обращался в магазин, чтобы обменять бракованный товар или вернуть деньги. Ответ разный - то сотрудник уволился, то заболел, как будто там один сотрудник на всю организацию. Уже месяц тянут. Буду обращаться в суд Подробнее на Отзовик: https://otzovik.com/review_10309897.html
2 года назад, Москва
Комментарий 150529312
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Ваш отзыв направлен в претензионный отдел. В ситуации разберётся претензионный менеджер и свяжется с вами. Приносим свои извинения за длительное ожидание! С уважением, команда 220 Вольт.
Добрый день! Ваш отзыв направлен в претензионный отдел. В ситуации разберётся претензионный менеджер и свяжется с вами. Приносим свои извинения за длительное ожидание! С уважением, команда 220 Вольт.
Александр С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
В наличии было то что в других магазинах не было,а так бы не заказали.
Недостатки:
Долгая доставка, плохие условия доставки, высокие цены.
Комментарий:
В заказе был указан самовывоз из магазина 220volt, после оплаты заказа только через 10 дней пришло письмо с ПОЧТЫ РОССИИ что ваша посылка зарегистрирована. Мало того что способ доставки нам не подходит, так еще и сроки сильно увеличились. в общей сложности товар ждем уже 17 дней. И он еще не приехал!!!! Сегодня на почту пришло письмо "Оцените магазин" поставьте от 1 до 10 звездочек. Я хотела поставить 5, все таки магазин работает, хоть и очень плохо. Но страница выдала ошибку. И выдавала каждый раз при попытке поставить от 1 до 9 и только когда поставила оценку 10 звездочек (то есть все устраивает), мою оценку приняли!!! Поэтому решила написать отзыв здесь. Все эти оценки 10 из 10 не правдивы! Имейте это ввиду.
2 года назад, Москва
Комментарий 150529319
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Приносим Вам искренние извинения за задержку исполнения Вашего заказа. Со своей стороны постараемся максимально сократить Ваше ожидание. Спасибо, что помогаете нам становиться лучше.
Добрый день! Приносим Вам искренние извинения за задержку исполнения Вашего заказа. Со своей стороны постараемся максимально сократить Ваше ожидание. Спасибо, что помогаете нам становиться лучше.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Не понравилось
Недостатки:
Интернет магазин 220 вольт 27.01.2022 выписали счет для юр лица . Счет оплачен. 29.01.2022 выяснилось, что оплаченный товар отсутствует и не будет предоставлен. На 21.02.2022 деньги за оплаченный товар не вернулись. Менеджеры не дают ответ когда вернутся деньги и кто отвечает за возврат
Изменить2 года назад, Екатеринбург
Комментарий 150529421
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Мы обязательно учтем ваши замечания, разберемся в ситуации и решим проблему. Спасибо за обратную связь! Ваши отзывы помогают нам оптимизировать работу и не повторять ошибки.
Добрый день! Мы обязательно учтем ваши замечания, разберемся в ситуации и решим проблему. Спасибо за обратную связь! Ваши отзывы помогают нам оптимизировать работу и не повторять ошибки.
александр к.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Быстро пришел
Недостатки:
Пришел шуруповёрт со сломанной зарядкой. Оставил заявку, все сроки вышли вопрос не решают. Звоню, обещают решить и перезвонить, но снова не перезванивают....жалею что связался с этим магазином
Комментарий:
Прислали ссылку чтобы оценил....ссылки с низкими оценками не работают, смешно даже...только с 10 оценкой удалось пройти. Я думал серьезная организация, а тут...
2 года назад, Москва
SakhPlus
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Отвратительный сервис, отправили не тот товар, никакой обратной связи! Полный игнор
Комментарий:
Отвратительный сервис! Больше месяца назад оплатил заказ, авиа доставку и до сих пор жду свой заказ! Мало того, что пришёл совершенно не тот товар, который я заказывал и оплачивал, так еще и сотрудники так называемой службы заботы о клиентах полностью игнорируют, не отвечают на звонки и письма. Везде дам соответствующую рекомендацию и по всей видимости, с таким игнором вопрос придётся решать только через суд.
2 года назад, Москва
Надежда
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Ничего
Недостатки:
Доставки между магазинами и пунктами самовывоза нет. Всё что ты заказываешь в итоге находятся только в Домодедово и нужно ехать туда в итоге ничего из выбранного мной не смогла заказать
2 года назад, Химки
Kovshek Kovshov
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Интересная в 220 Вольт ситуация. Хотел оставить отрицательный отзыв об отменённом заказе, как тут же идёт сбой "404 ошибка". Получается, что можно писать только хорошие отзывы?...
2 года назад, Санкт-Петербург
Андрей Илдушкин
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Спустя месяц, все-таки удалось совершить покупку
Недостатки:
Хотел совершить покупку через интернет магазин и расплатиться 3-мя сертификатами. При оформлении заказа оказалось, что одну покупку можно оплатить одним сертификатом. На горячей линии сказали, что можно объединить сертификаты, но необходимо подождать 5 дней. Спустя 3 недели и постоянных оправдываний, сертификаты так и не объединили. В итоге пришлось заказывать самовывоз и оплату при получении. Спустя месяц все получилось.
Комментарий:
И ещё интересный момент. ))) Прислали на почту рассылку с просьбой оценить магазин по 10 бальной шкале. Когда нажимаешь 1 пишут, что страница не доступна (пробовал несколько раз), но как только (ради интереса) нажал 10, сразу приняли отзыв и сказали спасибо.)))
2 года назад, Санкт-Петербург
Антон Ц.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
"Понравилась" безалаберность работников этого магазина
Недостатки:
Сделал заказ 9449897 с доставкой в пункт выдачи г. Ростов-на-Дону, просп. Шолохова. Привезли заказ в пункт выдачи на просп. Стачки. На мой вопрос: "зачем вы это сделали?" ответили ошиблись. Поскольку ехать в другой конец города по пробкам 1,5 часа было не с руки, сказал чтобы везли на Шолохова. В итоге заказ ехал НЕДЕЛЮ в рамках одного города! Пришлось покупать электроды в другом магазине, т.к. столько времени ждать не было возможности. Было бы здорово, если руководство магазина более тщательно относилось к подбору персонала!
Комментарий:
Интересная деталь, по ссылке магазина на сайте нельзя поставить негативную оценку, сайт выдает ошибку 404. При этом положительный отзыв сайт "принимает" и предлагает оценить магазин на Яндекс Маркете! Это к вопросу об объективности оценок на сайте магазина!😊
2 года назад, Ростов-на-Дону
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Приносим свои извинения за длительное ожидание!\nС уважением, команда 220 Вольт.","id":150529312,"entityId":154592400,"state":"NEW","changed":false,"updateTime":1646292898545,"createTime":1646292898545,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"5815"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/154592400"},"150529319":{"text":"Добрый день! Приносим Вам искренние извинения за задержку исполнения Вашего заказа. Со своей стороны постараемся максимально сократить Ваше ожидание. Спасибо, что помогаете нам становиться лучше. 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