Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине 4TOCHKI

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Александр Щ.
2
Способ покупки: самовывоз
Отзыв не учитывается в рейтинге магазина
Достоинства:
Большой ассортимент товаров. Выбрал то, что хотел. Небольшое время ожидания от заказа до получения товара в региональном представительстве. Наличие шиномонтажа (быстро и качественно обслужили).
Недостатки:
Обманули. Обещанных за отзыв 300 рублей (Оставьте отзыв о нашей работе на Яндекс.Маркете и в знак благодарности мы перечислим на счет Вашего мобильного телефона вознаграждение в размере 300 руб.) не вижу.
Комментарий:
Номер заказа Z2060861. Повторный отзыв. В предыдущем отзыве после двух недель ожидания появилась надпись "Магазин удалён". Вежливые работники. Это относится как к магазину, так и к шиномонтажу при магазине.
Год назад, Пятигорск
Комментарий 152777960
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, уважаемый Александр! Спасибо за отзыв о магазине. Нам очень приятно, что работа магазина т шиномонтажа доставила Вам положительные эмоции. По поводу вознаграждения за отзывы, то мы рады любой обратной связи, а система поощрения работает в автоматическом режиме. Бывают единичные сбои, но в целом система работает корректно. С уважением, администрация 4Точки.
Здравствуйте, уважаемый Александр! Спасибо за отзыв о магазине. Нам очень приятно, что работа магазина т шиномонтажа доставила Вам положительные эмоции. По поводу вознаграждения за отзывы, то мы рады любой обратной связи, а система поощрения работает в автоматическом режиме. Бывают единичные сбои, но в целом система работает корректно. С уважением, администрация 4Точки.
mileniusya
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: покупка в магазине
Достоинства:
Работа продавца и мастера шиномонтажа
Недостатки:
Шины были грязные. Заявленный шум 70 Дб., но гул и шум очень сильный. Сильнее, чем от летней резины. Закралось подозрение, что шины поддельные.
Комментарий:
Посмотрим, как будут вести себя на снежной дороге
Год назад, Сортавала
Комментарий 151987561
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, уважаемый покупатель! Приятно, что работа нашего магазина и шиномонтажа оставила у Вас приятные впечатления. Зимние шины, купленные Вами, одни из лучших на сегодняшний день, и нет никаких сомнений, что Вы неоднократно убедитесь в этом зимой.
Здравствуйте, уважаемый покупатель! Приятно, что работа нашего магазина и шиномонтажа оставила у Вас приятные впечатления. Зимние шины, купленные Вами, одни из лучших на сегодняшний день, и нет никаких сомнений, что Вы неоднократно убедитесь в этом зимой.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Диски понравились, заказали, а прислали не те!
Недостатки:
Необходимо более качественно проверять товар перед отправкой в пункт выдачи!
ИзменитьГод назад, Горячеводский
Комментарий 151261765
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, уважаемый Артём Андреевич! На самом деле мы прислали именно то, что Вы и заказывали, но диски не подошли Вам из-за Х-фактора. При правильных параметрах диски не встали на Ваш автомобиль - лучи упёрлись в суппорта. Такой изредка случается. Мы подобрали Вам другой комплект, сделали символическую скидку в 5% на него. Спасибо за отзыв, мы рады обратной связи!
Здравствуйте, уважаемый Артём Андреевич! На самом деле мы прислали именно то, что Вы и заказывали, но диски не подошли Вам из-за Х-фактора. При правильных параметрах диски не встали на Ваш автомобиль - лучи упёрлись в суппорта. Такой изредка случается. Мы подобрали Вам другой комплект, сделали символическую скидку в 5% на него. Спасибо за отзыв, мы рады обратной связи!
Mark Yevdokimoff
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстро связались.
Недостатки:
В других магазинах доставляют быстрее
Комментарий:
Это мой 3 комплект шин в этом магазине. Все устраивает кроме одного "но": Очень оперативно связались сразу после оформления заказа он-лайн. Выяснив, что доставка в г.Королев, сказали, что в этом случае доставка бесплатная. Я об этом и не знал. Мелочь, а приятно. Потом было ожидание до конца недели (но это оговаривается на сайте). Перед приездом перезвонили и подтвердили заказ и еще раз сами же и напомнили, что доставка в г.Королев бесплатно. Когда забирал комплект шин, в накладной у водителя была указана стоимость доставки 500 р. и он вообще не в курсе, что доставка бесплатно. Пришлось заплатить. Он всего лишь исполнитель. Не поспоришь. Пробовал написать отзыв о недостатках на сайте 4точки.ру, но там, видимо, "неправильные" отзывы не публикуются. Вот так.
2 года назад, Москва
Комментарий 151024041
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Марк! Пожалуйста, сообщите номер Вашего заказа, чтобы мы смогли детально разобраться с претензией. Указанный в Вашем отзыве номер отсутствует в нашей системе. С уважением, администрация 4Точки.
Здравствуйте, Марк! Пожалуйста, сообщите номер Вашего заказа, чтобы мы смогли детально разобраться с претензией. Указанный в Вашем отзыве номер отсутствует в нашей системе. С уважением, администрация 4Точки.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: покупка в магазине
Недостатки:
Не отслеживалась доставка.При оплате в магазине не предоставили скидку (500 руб.), обещанную при заказе на сайте.
Изменить2 года назад, Сызрань
F S
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Счет быстро присылают
Недостатки:
1.Бесплатный шиномонтаж это развод. 2. Первая доставка: Привезли резину производства начала 20го года, в марте22года (8 шт. 245/4518 бриджстоун шипы зима) 2. Вторая доставка: сказали пакеты для резины вам не полагаются (4 шт 245/45/19 4шт нокиан зима, 4 шт 275/35/19 мишлен лето) + (8 шт 245/40/18 лето центуриано). 3. Третья доставка: привезли резину в каком то белом налёте абсолютно всю, грязную.. (4 шт 255/35/20 бриджстоун лето). Купил нескольо комплектов, тремя доставками, по без налу.
Комментарий:
Ничего не решается, тк выше головы не прыгнуть. Впечатление неприятное
2 года назад, Москва
Комментарий 150689675
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Спасибо, что поделились своими опытом покупки у нас. От лица Компании приносим Вам извинения за негативное впечатление! Мы сожалеем, что не смогли порадовать Вас покупкой. С уважение, администрация 4Точки.
Здравствуйте! Спасибо, что поделились своими опытом покупки у нас. От лица Компании приносим Вам извинения за негативное впечатление! Мы сожалеем, что не смогли порадовать Вас покупкой. С уважение, администрация 4Точки.
Д К
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Информативный сайт. Лёгкость принятия заказа.
Недостатки:
Информация, размещённая на сайте магазина о сроках поставки дисков не соответствует действительности. И менеджер не владеет этой информацией. В итоге вместо 7 дней, вышло 14. По-мимо всего, при покупке шин, в качестве подарка магазином предусмотрен бесплатный шиномонтаж. Но на деле менеджер отказал в данном подарке сославшись на ограничения - только в случае оплаты наличными средствами.
Комментарий:
Все остальное соответствует действительности.
2 года назад, Москва
Комментарий 150689806
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Большое Вам спасибо за отзыв, очень приятно, что Вы обратились к нам и нашли время написать об этом! Делаем все возможное, чтобы нашим клиентам было приятно совершать покупку в нашем интернет-магазине и осталось желание обратиться к нам снова. Наш магазин старается контролировать каждый заказ и выполнить его в срок. Но случается, что обстоятельства непреодолимой силы не позволяют нам выполнить взятые на себя обязательства. Приносим свои извинения. С уважением, администрация 4Точки.
Здравствуйте! Большое Вам спасибо за отзыв, очень приятно, что Вы обратились к нам и нашли время написать об этом! Делаем все возможное, чтобы нашим клиентам было приятно совершать покупку в нашем интернет-магазине и осталось желание обратиться к нам снова. Наш магазин старается контролировать каждый заказ и выполнить его в срок. Но случается, что обстоятельства непреодолимой силы не позволяют нам выполнить взятые на себя обязательства. Приносим свои извинения. С уважением, администрация 4Точки.
Роман R.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Быстрый шиномонтаж.
Недостатки:
Нет прокатки дисков. Было отказано в замене кривых шин Nokian Hakka black 2 , даже при наличии расширенной гарантии !!!
2 года назад, Санкт-Петербург
Фёдор Сидоренко
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: покупка в магазине
Достоинства:
Не долго
Недостатки:
Доставили 3 шины 2021 года, а одну 2020, не проверяют перед отправкой и на предупреждают
2 года назад, Севастополь
Комментарий 105782433
Официальный представитель магазина
Ответ официального представителя магазина
Уважаемый, Фёдор! Возраст шин при стандартном хранении – малозначительный, не определяющий фактор, который не влияет на потребительские свойства продукции. Разницы между шинами, выпущенными в этом году и в прошлом, если они не вступали в эксплуатацию, нет никакой. ГОСТ 4754-97 устанавливает гарантированный срок хранения шины - 5 лет. Это минимальный срок в течение которого производитель обязан гарантировать, что свойства продукта не будут отличаться от первоначальных. Шины стареют из-за проникновения газообразного озона, содержащегося в атмосфере, в поры резины. При этом между молекулами каучука разрушаются соединения серы, а шина становится менее эластичной. Чтобы не произошло проникновения озона, готовые шины на производстве обрабатываются специальным консервантом. Этот консервант не позволяет молекулам озона проникнуть в поры резины как минимум 5 лет. После обкатки в 20 км этот консервант стирается, и свойства шины выпущенной хоть 5 лет назад никак не отличаются от шины, сделанной на прошлой неделе. Приносим извинения за неоправданные ожидания, но можете не переживать, Вы получили хорошие шины, полностью отвечающие всем требованиям по безопасности, сроку службы и т.д. С уважением, администрация 4Точки.
Уважаемый, Фёдор! Возраст шин при стандартном хранении – малозначительный, не определяющий фактор, который не влияет на потребительские свойства продукции. Разницы между шинами, выпущенными в этом году и в прошлом, если они не вступали в эксплуатацию, нет никакой. ГОСТ 4754-97 устанавливает гарантированный срок хранения шины - 5 лет. Это минимальный срок в течение которого производитель обязан гарантировать, что свойства продукта не будут отличаться от первоначальных. Шины стареют из-за проникновения газообразного озона, содержащегося в атмосфере, в поры резины. При этом между молекулами каучука разрушаются соединения серы, а шина становится менее эластичной. Чтобы не произошло проникновения озона, готовые шины на производстве обрабатываются специальным консервантом. Этот консервант не позволяет молекулам озона проникнуть в поры резины как минимум 5 лет. После обкатки в 20 км этот консервант стирается, и свойства шины выпущенной хоть 5 лет назад никак не отличаются от шины, сделанной на прошлой неделе. Приносим извинения за неоправданные ожидания, но можете не переживать, Вы получили хорошие шины, полностью отвечающие всем требованиям по безопасности, сроку службы и т.д. С уважением, администрация 4Точки.
Денис Ч.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
1. Сама резина. 27 неделя 21 года, свежак, ровная, всё хорошо 2. Купон на бесплатный шиномонтаж - приятная мелочь 3. Курьер, доставивший шины - только пятёрки! Приятно было иметь дело
Недостатки:
Доставку я заказал на второй день. В первый же день планировал забрать заказ самовывозом со склада на Красной Сосне 30. Первый косяк - сотрудник колл-центра сказал, что склад работает до 21:00. Я ехал через всю Москву по пробкам 2.5 часа, чтобы услышать, что склад работает до 20:00. Приехал я в 20:45. Сотрудники склада хамили, один даже пытался распускать руки. Мной была оставлена жалоба, на которую никто так и не отреагировал. Оценка 3 - исключительно заслуга курьера, сгладившего резко негативное впечатление от сервиса. Если бы не он - была бы одна звезда.
2 года назад, Жуковский
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