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ЯндексЯндекс
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Отзывы о магазине ABC сантехника

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Андрей Ковынёв
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ не подняли на этаж
Комментарий:
Магазин ABC сантехника не имеет грузчиков, доставку передает сторонней компании, в которой грузчиков нет. Товар привезли под вечер, поднимать пришлось самостоятельно, ванна 100 кг. К курьеру претензий нет, но подъем оплачен, но заведомо его нет. И за такую стоимость никаких грузчиков не найдешь, т.е. сама ванна по факту дороже выходит.
3 месяца назад
Комментарий 169000470
ABC сантехника
Ответ официального представителя магазина
Данный водитель доставляет ежемесячно более 200 заказов и работает уже год в компании. На него поступают исключительно положительные и именные отзывы. Действительно, в периоды распродаж, мы пользуемся сторонними компаниями, но это не данный случай. Удачной эксплуатации. Служба заботы о клиентах abc | сантехника
Данный водитель доставляет ежемесячно более 200 заказов и работает уже год в компании. На него поступают исключительно положительные и именные отзывы. Действительно, в периоды распродаж, мы пользуемся сторонними компаниями, но это не данный случай. Удачной эксплуатации. Служба заботы о клиентах abc | сантехника
Комментарий 169009219
ABC сантехника, я в отзыве так и написал, что к водителю никаких претензий. Именно он и сказал мне, что такие компании, как ваша, специально занижают цены на товар, потому что грузчиков не оплачивают. И клиенты вынуждены организовывать подъем самостоятельно. У вас полно отзывов про это, о чем мы спорим? Удачных продаж. 150 р жду возврат, карту указывал в переписке.
ABC сантехника, я в отзыве так и написал, что к водителю никаких претензий. Именно он и сказал мне, что такие компании, как ваша, специально занижают цены на товар, потому что грузчиков не оплачивают. И клиенты вынуждены организовывать подъем самостоятельно. У вас полно отзывов про это, о чем мы спорим? Удачных продаж. 150 р жду возврат, карту указывал в переписке.
Наталья Крыжановская
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Заказ не подняли на этаж • Не удалось оплатить картой
Комментарий:
Не могли доставить ни как в наши временные рамки,с 19.01 переносили 2 раза и доставили только 24.01. Доставили только до подъезда,дальше сами, отец пожилой на 5 этаж нес один, даже помощь не предложил, развернулся и ушел, хотя написано доставка бесплатно. С оплатой проблемы были, не могла оплатить ни как, постоянно дергали чтобы оплатили.
4 месяца назад
Комментарий 168979035
ABC сантехника
Ответ официального представителя магазина
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. У вас не оплачен был подъем, поэтому возникла такая ситуация с курьером. Примем меры. Служба заботы о клиентах abc | сантехника
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. У вас не оплачен был подъем, поэтому возникла такая ситуация с курьером. Примем меры. Служба заботы о клиентах abc | сантехника
Илья П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Привезли не то или не все товары • Заказ не подняли на этаж • Заказ доставили не в тот день • Не предупредили о переносе даты
Комментарий:
Привезли не ту дверь не в тот день
5 месяцев назад
Комментарий 167674616
ABC сантехника
Ответ официального представителя магазина
Добрый день! Мы привезли вам верный товар, который соответствовал артикулу и названию заказанного вами товара, и который отображается у вас в личном кабинете (вы можете это проверить). Когда вы увидели, что ошиблись, мы согласились бесплатно вам сделать обмен на нужный вам товар. Так же, в вашем заказе не была оплачена услуга "подъем на этаж", что так же отражается в вашем личном кабинете. И при этом, наш водитель бесплатно помог вам поднять товар на этаж. Ваш день доставки 19.01, и мы привезли вам 19.01. Мы сожалеем, что у вас вышла ошибка и помогаем вам ее решить. Если курьер был груб, так же обязательно сообщите нам, но уверяю вас, что мы тщательно готовим всех исполнителей доставок.
Добрый день! Мы привезли вам верный товар, который соответствовал артикулу и названию заказанного вами товара, и который отображается у вас в личном кабинете (вы можете это проверить). Когда вы увидели, что ошиблись, мы согласились бесплатно вам сделать обмен на нужный вам товар. Так же, в вашем заказе не была оплачена услуга "подъем на этаж", что так же отражается в вашем личном кабинете. И при этом, наш водитель бесплатно помог вам поднять товар на этаж. Ваш день доставки 19.01, и мы привезли вам 19.01. Мы сожалеем, что у вас вышла ошибка и помогаем вам ее решить. Если курьер был груб, так же обязательно сообщите нам, но уверяю вас, что мы тщательно готовим всех исполнителей доставок.
Денис Карасев
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ доставили не в тот день
5 месяцев назад
Комментарий 168978870
ABC сантехника
Ответ официального представителя магазина
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. Служба заботы о клиентах abc | сантехника
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. Служба заботы о клиентах abc | сантехника
Вячеслав Петрушин
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Заказ доставили не в тот день • Не предупредили о переносе даты
Комментарий:
Изначально при покупке датой доставки было назначено 18 Ноября В итоге, если бы в день предполагаемой доставки не связались с оператором, так бы и не узнали, что доставку задерживают на два дня. После переноса даты все равно не получилось получить заказ из-за отсутствия согласованности по месту и времени доставки (по началу организация доставки перепутала адрес) При очередной созвоне с доставкой выяснелось, что курьеры работают только до 18 часов, и если договариваться на более позднее время, то необходимо доплатить 1000 рублей. В итоге договорились забрать товар в "ближайшем" пункте выдачи, находящийся в 8 км от адреса изначально доставки. Пришлось выбирать и ехать самому. В итоге удалось получить заказ больше чем через неделю, вместо ожидаемых 3 дней
6 месяцев назад
Комментарий 168979063
ABC сантехника
Ответ официального представителя магазина
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. Служба заботы о клиентах abc | сантехника
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. Служба заботы о клиентах abc | сантехника
Елена Родионова
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Курьер приехал не в то время • Заказ доставили не в тот день
7 месяцев назад
Комментарий 166350332
ABC сантехника
Ответ официального представителя магазина
Добрый день, ваш заказ доставлялся курьерской службой. К сожалению, мы не можем отвечать за деятельность подрядчиков и контролировать их выполнение, хотя всячески пытаемся решать возникающие вопросы. Мы со своей стороны сделали все возможное, чтобы вы получили товар в срок. Наша доставка одна из лучших по региону Москва и МО. Благодаря, ситуации с вашим заказом, мы скорректировали работу подрядчика. Спасибо за отзыв, но думаем хотя бы 3 балла мы заслуживаем) Служба заботы о клиентах abc | сантехника.
Добрый день, ваш заказ доставлялся курьерской службой. К сожалению, мы не можем отвечать за деятельность подрядчиков и контролировать их выполнение, хотя всячески пытаемся решать возникающие вопросы. Мы со своей стороны сделали все возможное, чтобы вы получили товар в срок. Наша доставка одна из лучших по региону Москва и МО. Благодаря, ситуации с вашим заказом, мы скорректировали работу подрядчика. Спасибо за отзыв, но думаем хотя бы 3 балла мы заслуживаем) Служба заботы о клиентах abc | сантехника.
Лёшка
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Товар повреждён • Упаковка повреждена
9 месяцев назад
Комментарий 165957545
ABC сантехника
Ответ официального представителя магазина
Добрый день, сожалеем, что у Вас произошла данная ситуация. В нашей компании 3х уровневая система проверки товара. К сожалению, мы не можем отвечать за сохранность товара после передачи его покупателю. Служба заботы о клиентах abc | сантехника.
Добрый день, сожалеем, что у Вас произошла данная ситуация. В нашей компании 3х уровневая система проверки товара. К сожалению, мы не можем отвечать за сохранность товара после передачи его покупателю. Служба заботы о клиентах abc | сантехника.
Александр Шадрин
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ доставили не в тот день
Комментарий:
С изначально обозначенного срока 9 марта раковина приехала 14.03. Это моя вторая покупка у этого продавца. Первая была схожая - раковину привезли с третьей попытки. Менеджер, курьер вроде все вежливые, но такая ситуация для меня не приемлима. Напиши сразу, что привезёте через неделю, и тогда люди смогут спланировать свой день. А не так, как злесь полчуается. То одно случилось, то второе. И судя по двум заказам, это уже закономерность. Ну хоть цена была дешевле всех, один плюс
Год назад
Комментарий 168979073
ABC сантехника
Ответ официального представителя магазина
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. Служба заботы о клиентах abc | сантехника
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. Служба заботы о клиентах abc | сантехника
Сергей К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Недостатки:
Получение товара - его нету.
Комментарий:
Заказ приняли 16.07, доставку заказал на 19.07 - в день доставки позвонил менеджер и сообщил, что товара нету. На вопрос: почему нельзя было сообщить это в день заказа, банальный ответ "так получилось". Клиентоориентированность "10 из 10"!
Год назад, Москва
и
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Ничего
Недостатки:
Вранье менеджера, не выполнение обязательств.
Комментарий:
Сделал заказ и оплатил. Менеджер подтвердил наличие и сообщил, что завтра отправят. Было это 3-го, сейчас уже вечер 7-го. Заказ не отправили, на сообщения не отвечают. Дополняю отзыв. Заказ отправили 8-го.
2 года назад, Москва
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