Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине ABC сантехника

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Наталья Крыжановская
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Заказ не подняли на этаж • Не удалось оплатить картой
Комментарий:
Не могли доставить ни как в наши временные рамки,с 19.01 переносили 2 раза и доставили только 24.01. Доставили только до подъезда,дальше сами, отец пожилой на 5 этаж нес один, даже помощь не предложил, развернулся и ушел, хотя написано доставка бесплатно. С оплатой проблемы были, не могла оплатить ни как, постоянно дергали чтобы оплатили.
3 месяца назад
Комментарий 168979035
ABC сантехника
Ответ официального представителя магазина
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. У вас не оплачен был подъем, поэтому возникла такая ситуация с курьером. Примем меры. Служба заботы о клиентах abc | сантехника
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. У вас не оплачен был подъем, поэтому возникла такая ситуация с курьером. Примем меры. Служба заботы о клиентах abc | сантехника
Илья П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Привезли не то или не все товары • Заказ не подняли на этаж • Заказ доставили не в тот день • Не предупредили о переносе даты
Комментарий:
Привезли не ту дверь не в тот день
4 месяца назад
Комментарий 167674616
ABC сантехника
Ответ официального представителя магазина
Добрый день! Мы привезли вам верный товар, который соответствовал артикулу и названию заказанного вами товара, и который отображается у вас в личном кабинете (вы можете это проверить). Когда вы увидели, что ошиблись, мы согласились бесплатно вам сделать обмен на нужный вам товар. Так же, в вашем заказе не была оплачена услуга "подъем на этаж", что так же отражается в вашем личном кабинете. И при этом, наш водитель бесплатно помог вам поднять товар на этаж. Ваш день доставки 19.01, и мы привезли вам 19.01. Мы сожалеем, что у вас вышла ошибка и помогаем вам ее решить. Если курьер был груб, так же обязательно сообщите нам, но уверяю вас, что мы тщательно готовим всех исполнителей доставок.
Добрый день! Мы привезли вам верный товар, который соответствовал артикулу и названию заказанного вами товара, и который отображается у вас в личном кабинете (вы можете это проверить). Когда вы увидели, что ошиблись, мы согласились бесплатно вам сделать обмен на нужный вам товар. Так же, в вашем заказе не была оплачена услуга "подъем на этаж", что так же отражается в вашем личном кабинете. И при этом, наш водитель бесплатно помог вам поднять товар на этаж. Ваш день доставки 19.01, и мы привезли вам 19.01. Мы сожалеем, что у вас вышла ошибка и помогаем вам ее решить. Если курьер был груб, так же обязательно сообщите нам, но уверяю вас, что мы тщательно готовим всех исполнителей доставок.
Вячеслав Петрушин
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Заказ доставили не в тот день • Не предупредили о переносе даты
Комментарий:
Изначально при покупке датой доставки было назначено 18 Ноября В итоге, если бы в день предполагаемой доставки не связались с оператором, так бы и не узнали, что доставку задерживают на два дня. После переноса даты все равно не получилось получить заказ из-за отсутствия согласованности по месту и времени доставки (по началу организация доставки перепутала адрес) При очередной созвоне с доставкой выяснелось, что курьеры работают только до 18 часов, и если договариваться на более позднее время, то необходимо доплатить 1000 рублей. В итоге договорились забрать товар в "ближайшем" пункте выдачи, находящийся в 8 км от адреса изначально доставки. Пришлось выбирать и ехать самому. В итоге удалось получить заказ больше чем через неделю, вместо ожидаемых 3 дней
5 месяцев назад
Комментарий 168979063
ABC сантехника
Ответ официального представителя магазина
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. Служба заботы о клиентах abc | сантехника
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. Служба заботы о клиентах abc | сантехника
Елена Родионова
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Курьер приехал не в то время • Заказ доставили не в тот день
6 месяцев назад
Комментарий 166350332
ABC сантехника
Ответ официального представителя магазина
Добрый день, ваш заказ доставлялся курьерской службой. К сожалению, мы не можем отвечать за деятельность подрядчиков и контролировать их выполнение, хотя всячески пытаемся решать возникающие вопросы. Мы со своей стороны сделали все возможное, чтобы вы получили товар в срок. Наша доставка одна из лучших по региону Москва и МО. Благодаря, ситуации с вашим заказом, мы скорректировали работу подрядчика. Спасибо за отзыв, но думаем хотя бы 3 балла мы заслуживаем) Служба заботы о клиентах abc | сантехника.
Добрый день, ваш заказ доставлялся курьерской службой. К сожалению, мы не можем отвечать за деятельность подрядчиков и контролировать их выполнение, хотя всячески пытаемся решать возникающие вопросы. Мы со своей стороны сделали все возможное, чтобы вы получили товар в срок. Наша доставка одна из лучших по региону Москва и МО. Благодаря, ситуации с вашим заказом, мы скорректировали работу подрядчика. Спасибо за отзыв, но думаем хотя бы 3 балла мы заслуживаем) Служба заботы о клиентах abc | сантехника.
Лёшка
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Товар повреждён • Упаковка повреждена
8 месяцев назад
Комментарий 165957545
ABC сантехника
Ответ официального представителя магазина
Добрый день, сожалеем, что у Вас произошла данная ситуация. В нашей компании 3х уровневая система проверки товара. К сожалению, мы не можем отвечать за сохранность товара после передачи его покупателю. Служба заботы о клиентах abc | сантехника.
Добрый день, сожалеем, что у Вас произошла данная ситуация. В нашей компании 3х уровневая система проверки товара. К сожалению, мы не можем отвечать за сохранность товара после передачи его покупателю. Служба заботы о клиентах abc | сантехника.
Сергей К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Недостатки:
Получение товара - его нету.
Комментарий:
Заказ приняли 16.07, доставку заказал на 19.07 - в день доставки позвонил менеджер и сообщил, что товара нету. На вопрос: почему нельзя было сообщить это в день заказа, банальный ответ "так получилось". Клиентоориентированность "10 из 10"!
Год назад, Москва
и
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Ничего
Недостатки:
Вранье менеджера, не выполнение обязательств.
Комментарий:
Сделал заказ и оплатил. Менеджер подтвердил наличие и сообщил, что завтра отправят. Было это 3-го, сейчас уже вечер 7-го. Заказ не отправили, на сообщения не отвечают. Дополняю отзыв. Заказ отправили 8-го.
2 года назад, Москва
Алексей
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Никаких
Недостатки:
Спустя несколько дней после подтверждения заказа позвонил менеджер и сказал, что нужная мне позиция по озвученной на сайте цене оказалась бракованной (все 3 оставшихся!!!), и они не могут ее доставить. Но... могут заказать у производителя и доставить по цене в 2 раза выше заявленной. Потерял время.
Комментарий:
Через пару дней после заказа (пришлось оставить телефон в заказе) меня просто атаковали телефонные спамеры - от медицинских центров до автосалонов. Звонили по 8-10 раз в день. Не думаю, что это совпадение. Как итог обращения в магазин: потеряно время, товар не доставлен, номер мобильного телефона утек в базы спамеров.
2 года назад, Пушкино
Комментарий 105788147
ABC сантехника
Ответ официального представителя магазина
Добрый день. Сообщите номер своего заказа или последние 4 цифры вашего номера, для детального разбора данной ситуации. В кратчайшие сроки разберемся и решим вопрос в вашу пользу. С уважением, Отдел контроля качества обслуживания студии сантехники Santemo. QA@santemo.ru
Добрый день. Сообщите номер своего заказа или последние 4 цифры вашего номера, для детального разбора данной ситуации. В кратчайшие сроки разберемся и решим вопрос в вашу пользу. С уважением, Отдел контроля качества обслуживания студии сантехники Santemo. QA@santemo.ru
Комментарий 105812011
ABC сантехника, номер заказа - 126151.
ABC сантехника, номер заказа - 126151.
Станислав К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Привлекательная цена на Яндекс Маркет (на самом деле, нет)
Недостатки:
Оформил заказ на товар по привлекательной цене (как я наивно полагал), на почту пришло подтверждение от магазина о стоимости и наличии товара. Был неприятно удивлен, когда позвонивший менеджер сообщил мне, что цена будет отличаться от заявленной изначально, и не в меньшую сторону. На мое возражение, а как же цена, указанная на сайте и подтверждение о стоимости на почту, мне сообщили, что это все не является подтверждением цены и вообще, это цена была указана за, якобы, бракованный товар, хотя на сайте такой информации не было
Комментарий:
Неприятный осадок от общения с данным магазином
2 года назад, Коммунарка
Анастасия Семченко
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Цены могут быть ниже чем в других магазинах, но в итоге это будет или уцененный товар или вам это не привезут.
Недостатки:
Доставку не осуществили и не предупредили об отмене заказа. Мой заказ: тумба с раковиной (через пару дней сообщили что это витринный образец), зеркальный шкаф и шкаф-колонна (отменили заказ по причине брака и не предупредили об этом).
2 года назад, Москва
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