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ЯндексЯндекс
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Отзывы о магазине ABC сантехника

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V7653332
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ доставили не в тот день
3 месяца назад
Комментарий 168978840
ABC сантехника
Ответ официального представителя магазина
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. Служба заботы о клиентах abc | сантехника
Добрый день. Сожалеем,что вышла такая ситуация. Надеемся, что доставленный в целости и сохранности товар, будет вас радовать. Служба заботы о клиентах abc | сантехника
Алексей Н.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Достоинства:
• Курьер был вежлив • Курьер позвонил заранее
5 месяцев назад
Комментарий 168978153
ABC сантехника
Ответ официального представителя магазина
Добрый день. Спасибо за отзыв. Служба заботы о клиентах abc | сантехника
Добрый день. Спасибо за отзыв. Служба заботы о клиентах abc | сантехника
Надежда Федорова
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Привезли не на тот пункт выдачи
6 месяцев назад
Комментарий 167645947
ABC сантехника
Ответ официального представителя магазина
Добрый день. Благодарим Вас за то, что сообщили о данной ситуации. Судя по всему, произошла ошибка на складе маркетплейса. Служба заботы о клиентах abc | сантехника.
Добрый день. Благодарим Вас за то, что сообщили о данной ситуации. Судя по всему, произошла ошибка на складе маркетплейса. Служба заботы о клиентах abc | сантехника.
Olesya K.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Достоинства:
• Заказ подняли на этаж • Курьер был вежлив • Товары надёжно упакованы • Была возможность проверить товар
Комментарий:
Несколько раз звонили и сообщали ложную информацию по доставке. Сначала в 10 утра, потом в час, потом в четыре дня, грустно, что из-за это пришлось отложить важные дела и попросту потерять время. Курьер Юрий очень вежливый, помог осмотреть товар, был внимателен к деталям, все рассказывал и пояснял.
9 месяцев назад
Комментарий 165957531
ABC сантехника
Ответ официального представителя магазина
Добрый день, спасибо за отзыв. Была внештатная ситуация, чтобы избежать переноса заказа мы доставили Вам его другим нашим авто. Служба заботы о клиентах abc | сантехника.
Добрый день, спасибо за отзыв. Была внештатная ситуация, чтобы избежать переноса заказа мы доставили Вам его другим нашим авто. Служба заботы о клиентах abc | сантехника.
Р Б
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Достоинства:
• Курьер приехал точно в срок • Заказ подняли на этаж • Курьер был вежлив • Курьер позвонил заранее • Товары надёжно упакованы • Была возможность проверить товар
Комментарий:
К самой ванной вопросов нет. А вот то, что на выгрузку ванной (80кг) приехал только водитель и ни одного грузчика это недоработка. Один человек ванну ну никак не снимет с кузова машины и ну никак не занесёт в подъезд и квартиру. Помогал водителю, хоть и предупреждал, что будет только жена (повезло, ушел с работы пораньше). А так бы жене пришлось искать на улице грузчика
11 месяцев назад
Комментарий 165039096
ABC сантехника
Ответ официального представителя магазина
Добрый день. Спасибо за отзыв и заказ. Проработали данную ситуацию в отделе логистики, изменим процесс.
Добрый день. Спасибо за отзыв и заказ. Проработали данную ситуацию в отделе логистики, изменим процесс.
Андрей К.
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Нет
Недостатки:
Заказал коландер Zorg SH 14-1 под заказ со 100% предоплатой. Сказали, что доставят в течении месяца. Товар ждал 2 МЕСЯЦА. На исходе 2 месяца позвонил менеджер, сказал, что товара не будет, извинился за доставленные неудобства и магазин вернул деньги.
3 года назад, Москва
Елена Коняхина
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Большой выбор товара. Очень вежливый менеджер. Водитель поднял заказ на этаж, хоты подъем и не был оплачен.
Недостатки:
Три раза подтвердили, что заказ можно будет оплатить картой при получении, но в день доставки сказали, что терминал сломался.
3 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Получил то, что и заказывал, при разговоре с менеджером предложили скидку.
Недостатки:
Задержка на 1 день, доставщик перепутал адреса и уехал на другой конец Москвы, пришлось ждать дольше. Во время отгрузки, доставщик отказывался вскрыть товар до оплаты, ссылаясь на дороговизну товара, в чём я не увидел логики, однако потом всё равно согласился вскрыть.
Комментарий:
Честно говоря насторожило то, что не хотели вскрывать товар до оплаты, сразу появилось ощущение, что меня хотят обмануть. Во время монтажа обнаружил грязь с внутренней стороны передней крышки сушилки, что навело на мысль, что товар был вскрыт до меня, однако решил, что это было сделано магазином для проверки его качества, и правда после подключения всё заработало.
Изменить3 года назад, Москва
Rater
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Вежливые операторы
Недостатки:
Операторы обещают и не перезванивают. Трата времени. Привезли не тот товар.
Комментарий:
Хотел заказать здесь несколько позиций. В целом первое впечатление приятное, вежливые операторы. Когда сначала заказывал смеситель, мне подтвердили наличие и цену. Потом выяснилось, что есть только неисправный витринный образец. Потом заказывал тумбу с раковиной. Подтвердили наличие и дату доставки. Попросил подобрать сифон - обещали подобрать и перезвонить. Не перезвонили. В итоги привезли тумбу не ту, что заказывал. Оператор сказала, что, видимо, произошла ошибка, что тумба моя есть на складе, что она уточнит и скоро мне перезвонит. В итоге прошли сутки - никто не перезвонил. Ощущение такое, что магазины сходят с ума и принимают заказы даже на то, чего у них нет, и привозят потом тебе какой-то аналог в надежде на то, что ты слепо примешь и заплатишь. За две недели три ситуации таких в трех разных онлайн магазинах.
4 года назад, Москва
Г
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
После относительно недолгих поисков, здесь оказалась очень гуманная цена по Москве, дешевле только за МКАДом. Но при заказе с сайта, есть кнопка "нашли дешевле" и да она работает, сделали скидку.
Недостатки:
Если придираться, то не согласованность работы менеджеров и службы доставки: т.е. одни обещали что привезли, по факту товар в магазине отсутствует, но повторюсь это мои придирки, т.к. всё исправили.
4 года назад, Москва
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