Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине ABtoys.ru Магазин детских игрушек

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ничего
Недостатки:
Взяли 490 рублей за экспресс доставку за два часа, доставить не успели, деньги за доставку не вернули. Любой магазин возвращает деньги, если не успели доставить вовремя.
ИзменитьГод назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Не магазин , а помойка. Привезли не ту настольную игру что заказывал. Игнорируют сообщения о возврате или обмене товара
Изменить2 года назад, Москва
Андрей С.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
быстро ответили на неопоаченный заказ
Недостатки:
после стали игнорировать, в отслеживании отправления данных нет, похоже на кидалово
2 года назад, Южно-Сахалинск
Комментарий 106047675
Логотип ABtoys.ru Магазин детских игрушек
ABtoys.ru Магазин детских игрушек
Ответ официального представителя магазина
Добрый день. Просьба сообщить номер вашего заказа. В целом не совсем понятно, как можно кидать на неоплаченный заказ.
Добрый день. Просьба сообщить номер вашего заказа. В целом не совсем понятно, как можно кидать на неоплаченный заказ.
Игорь Морозов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Заказал машинку трансформер, перезвонили сказали что нет в наличии, посмотрел сразу на сайте, доступно к заказу. Через день посмотрел, опять доступно к заказу.
Комментарий:
Не актуальная информация на сайте.
2 года назад, Красногорск
игорь
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Я отменил заказ а его все равно привезли
2 года назад
Анастасия Н.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил Яндекс Маркет
Недостатки:
Привезли не то или не все товары
Комментарий:
Превизли без кортофеля
2 года назад
Екатерина М.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: покупка в магазине
Достоинства:
Не нашла.
Недостатки:
Вот уже 7 часов в чате мне не могут дать ответ о модели игрушки робота, представленной на сайте, по какой-то причине данная информация не указана. Говорят постоянно, чтобы ждала, одну минуту... Так нельзя работать! Про качество клиентского сервиса вообще молчу.
Комментарий:
Впечатления плохие.
2 года назад, Москва
Комментарий 105528790
Логотип ABtoys.ru Магазин детских игрушек
ABtoys.ru Магазин детских игрушек
Ответ официального представителя магазина
Здравствуйте. Приносим извинения за доставленные неудобства. Елена, действительно по техническим причинам, время на ответ было увеличено. Сейчас ошибка исправлена. Ждем Вас за новыми покупками!
Здравствуйте. Приносим извинения за доставленные неудобства. Елена, действительно по техническим причинам, время на ответ было увеличено. Сейчас ошибка исправлена. Ждем Вас за новыми покупками!
Пользователь удален
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Достоинства:
ничего
Недостатки:
привезли не тот товар
Комментарий:
все плохо
2 года назад, Зеленоград
Комментарий 105492370
Логотип ABtoys.ru Магазин детских игрушек
ABtoys.ru Магазин детских игрушек
Ответ официального представителя магазина
Здравствуйте. Скорее всего, Вы заказывали ассортиментный товар. К сожалению, некоторые производители под одним артикулом и наименованием имеют в своем ассортименте разные товары. Мы стараемся на сайте указывать данный факт и выкладывать разные фото.
Здравствуйте. Скорее всего, Вы заказывали ассортиментный товар. К сожалению, некоторые производители под одним артикулом и наименованием имеют в своем ассортименте разные товары. Мы стараемся на сайте указывать данный факт и выкладывать разные фото.
Лена Д.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ничего
Недостатки:
Сделала несколько заказов в общей сумме около 50000 рублей. На сайте изначально было написано про систему скидок, в итоге оказалось, что ее у них нет. Но есть бонусная система, которая действует со второго заказа. Но воспользоваться ей так и не удалось, потому что у них вечный сбой на сайте. Только обещания, что программисты вот вот починят. После моих многократных вопросов, когда я могу списать свои бонусы, ответ шикарный! Бонусную систему отменили!!! Вуаля! Сплошной обман, ужасно дорогая доставка, никакой клиентоориентированности, и да вечно глючащий сайт! Отправить заказ целый квест, на вопросы что у них там происходит ответ один, программисты пытаются устранить проблему и так постоянно!!!
3 года назад, Москва
Комментарий 104068021
Логотип ABtoys.ru Магазин детских игрушек
ABtoys.ru Магазин детских игрушек
Ответ официального представителя магазина
Здравствуйте. Приносим извинения за доставленные неудобства. Елена, действительно по техническим причинам, временно бонусная система не работала. Сейчас есть возможность оплатить заказ бонусами. Ждем Вас за новыми покупками!
Здравствуйте. Приносим извинения за доставленные неудобства. Елена, действительно по техническим причинам, временно бонусная система не работала. Сейчас есть возможность оплатить заказ бонусами. Ждем Вас за новыми покупками!
Андрей А.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Не квалифицированные сотрудники, не способные исправить свою же ошибку
Комментарий:
Заказал две одинаковые игрушки разных цветов, с договоренностью, что заберу одну. В пункте самовывоза выяснилось, что магазин не установил возможность частичного выкупа или частичного возврата. Неоднократно общался с сотрудниками магазина, каждый раз как по-новой, объясняя одну и туже проблему с выкупом. В результате, не исправили свою ошибку, отказались переслать заказ по новой двумя разными позициями. Пришлось выкупить весь заказ, так как обещал ребенку и таких игрушек осталось мало. Обходите эту контору стороной, если хотите сохранить свои нервы, деньги и время.
3 года назад, Москва
Комментарий 103902446
Логотип ABtoys.ru Магазин детских игрушек
ABtoys.ru Магазин детских игрушек
Ответ официального представителя магазина
Здравствуйте! Андрей, мы проверили информацию по Вашему заказу. В пункте выдачи транспортной компании, который Вы выбрали, действительно не было возможность частичного выкупа. Мы со своей стороны пытались согласовать с транспортной компанией, что бы Вам в качестве исключения оформили частичный выкуп, но транспортная компания к сожалению не смогла этого сделать. Наш оператор Вам предложил выкупить две позиции, а после произвести возврат товара в этом же пункте выдачи, но Вы отказались. Так же оператор сообщил, что нет возможности отправить новый заказ, так как товара на выбор уже нет в наличии.
Здравствуйте! Андрей, мы проверили информацию по Вашему заказу. В пункте выдачи транспортной компании, который Вы выбрали, действительно не было возможность частичного выкупа. Мы со своей стороны пытались согласовать с транспортной компанией, что бы Вам в качестве исключения оформили частичный выкуп, но транспортная компания к сожалению не смогла этого сделать. Наш оператор Вам предложил выкупить две позиции, а после произвести возврат товара в этом же пункте выдачи, но Вы отказались. Так же оператор сообщил, что нет возможности отправить новый заказ, так как товара на выбор уже нет в наличии.
Комментарий 103902987
ABtoys.ru Магазин детских игрушек, Сразу видно, что Вы не анализировали ситуацию, также как и Ваши сотрудники. Возможности частичного возврата нет в этом пункте выдачи. Вроде бы для разумного человека это логично, что если нет частичного выкупа, то нет и частичного возврата. Можете сами уточнить в boxberry, если до Вас тяжело доходит. Отправлять новый товар не надо было, надо было вернуть имеющиеся две позиции и выслать каждую позицию отдельным заказом, раз уж это Ваша ошибка. Еще раз советую всем обходить эту контору стороной, если не хотите, чтобы Вас также как меня, пытались держать за идиота.
ABtoys.ru Магазин детских игрушек, Сразу видно, что Вы не анализировали ситуацию, также как и Ваши сотрудники. Возможности частичного возврата нет в этом пункте выдачи. Вроде бы для разумного человека это логично, что если нет частичного выкупа, то нет и частичного возврата. Можете сами уточнить в boxberry, если до Вас тяжело доходит. Отправлять новый товар не надо было, надо было вернуть имеющиеся две позиции и выслать каждую позицию отдельным заказом, раз уж это Ваша ошибка. Еще раз советую всем обходить эту контору стороной, если не хотите, чтобы Вас также как меня, пытались держать за идиота.
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