Подтвердили заказ со всеми выбранным позициями, по факту доставили часть, при этом не предупредив об отсутствии некоторых позиций.
Работа с клиентом должна быть качественнее!
Анна, обязательно учтем все недостатки. Спасибо за Вашу оценку и отзыв. Желаем Вам незабываемых впечатлений и отличного кемпинга с новым приобретением.
Анна, обязательно учтем все недостатки. Спасибо за Вашу оценку и отзыв. Желаем Вам незабываемых впечатлений и отличного кемпинга с новым приобретением.
Магазин чистенькой, компактный с удобным расположением витринных стендов для наглядного восприятия товара. Много очень редко встречающихся товаров для рыбалки и отдыха на природе. Исполнение заказа достаточно оперативно, дважды продублировали СМС. Спасибо.
Недостатки:
Некоторые предметы для рыбалки интернет магазина сопоставимы с ценами в обычных магазинах.
Изначально один из пунктов заказа пришел некомплектный. После письма на электронную почту Адвентурики, хоть и с приличным опозданием, данный вопрос решился и мне прислали сумку. Перед отправкой заказчику нужно внимательнее проверять комплектность заказа.
Комментарий:
Изменил свой отзыв с 1 на 4. только из-за непростой ситуации в стране и мире. Иначе поставил бы 3. Изначально суть претензии была в том, что при получении 7 апреля заказа 65076 из пяти товаров один был не в комплекте - в сумке Splav Tactica олива недоставало навесной съемной сумки. Дозвониться в Адвентурику по телефону, указанному на сайте, я не смог. Операторы были заняты. Мое письмо, отправленное по электронной почте, так и осталось без ответа. Но 12 апреля мне позвонил менеджер, извинился и сказал что они разбираются с моим вопросом. В итоге 20 апреля мне выслали, а 23 апреля я получил недостающую сумку.
Заказывал четыре складных стаканчика из нержавейки. К самому магазину претензий нет, а вот к товару есть.... Первый же стаканчик отвалился от дна при открытии,пришлось приклеивать. Насколько долго они прослужат, будем поглядеть))
Александр, если возникают какие-либо проблемы с товаром, мы всегда рады помочь. Всегда можно обратиться к производителю за обменом. Извините за доставленные неудобства. Ждем Вас снова!
Александр, если возникают какие-либо проблемы с товаром, мы всегда рады помочь. Всегда можно обратиться к производителю за обменом. Извините за доставленные неудобства. Ждем Вас снова!
Купил самый дешёвый куб проблема в том что каркас в хабах болтается из-за этого со зборкой палатки есть затруднение. Прутья цепляются за хаб т приходится собирать палатку и снова разбирать
Комментарий:
В целом магазин хороший много товаров новигация понятная
Не плохой выбор 👍, хороший ассортимент товара 👍, быстрое реагирование на заказ 👍, доставка ТК быстрее обещанного 👍.
Недостатки:
Несоответствие товара и информации на сайте.
Комментарий:
Заказывал костюм Huntsman Тайга-3 в цвете хаки, доставили в цвете калейдоскоп. При обращении в магазин, менеджер сказал что уже знаком с этой проблемой и попросил посмотреть что написано на ярлыке. На ярлыке действительно цвет хаки. Но если Вы знаете о проблеме, почему не заменить фото в карточке товара, почему при согласовании заказа менеджер звонивший мне не сообщил что костюм другого цвета? В случае если бы мне сообщили о несоответствии, я смог бы выбрать другой костюм, но подходящей мне расцветки.
Александр, приносим извинения за доставленные неудобства по поводу цвета. Все фотографии и характеристики, которые представлены на сайте, получены от самого производителя. Информацию по цвету также была передана производителю. Еще раз приносим извинения за неудобства и ждем Вас снова!
Александр, приносим извинения за доставленные неудобства по поводу цвета. Все фотографии и характеристики, которые представлены на сайте, получены от самого производителя. Информацию по цвету также была передана производителю. Еще раз приносим извинения за неудобства и ждем Вас снова!
Мало транспортных компаний - партнёров, мало пунктов выдачи - партнёров. Оплата наличкой. Стоимость доставки.
Комментарий:
Оформили заказ быстро, доставили тоже быстро, неприятно было, что пикпоинт не принимает Карты к оплате и высоковата стоимость доставки.
4 года назад, Вологда
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