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Отзывы о магазине Аметист

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по дате по оценке по полезности

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Markettits

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Достоинства:: Цена, скорость обработки заказа

Комментарий:: Отличный магазин. Самые доступные цены. Заказывал рогожку с доставкой через СДЕК. Отправили быстро, упавали хорошо. Буду брать ещё в этом магазине.

Год назад, Воронеж

MegaDance

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: самовывоз

Достоинства:: Четкость, внимание, цены

Недостатки:: Все понравилось

Комментарий:: Приехали на Сокол, в шоуруме выбрали ткань, заказали. Через неделю забрали заказ. Все четко, правильно и хорошие цены. Так держать !

Год назад, Москва

Dsdr

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Ужасный магазин

Способ покупки: доставка

Достоинства:: Большой ассортимент, быстрая доставка

Недостатки:: Отвратительная упаковка товара

Комментарий:: Купил 3 ручки для кухни, доставка СДЭК. Полированные металлические ручки просто бросили в коробку с винтами, без какого либо наполнителя в виде бумаги или пупырки, защиты от ударов. В результате металлические ручки побились друг об друга. Я не нахожу слов... Учитывая что доставку я оплатил.

2 года назад, Москва

Прохожий

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Ужасный магазин

Способ покупки: доставка

Достоинства:: Их нет

Недостатки:: Не везут оплаченный заказ. Мало того что не везут, их эта ситуация даже не беспокоит. Прошло уже 9 дней со времени оплаты, ни звонка, ни сообщения! Им просто всё равно, что там у покупателя. В переписке пишут "мы не причём". Покупателя в принципе не должны волновать отношения магазина со службой доставки!

Комментарий:: Шоурум на Нахимовском и его сотрудники, это вообще отдельная тема для разговора. При первом визите был неприятно поражён, при повторном ощущения лучше не стали

2 года назад, Москва

Комментарий 106070505

Аметист

2 года назад

Добрый день! Сейчас начиная от 11.11 и до нового года, у всех служб доставки есть и будут задержки, мы не "не при чем", мы не можем ничего с этим сделать. Про Нахимовский, если вас не затруднит, нужны подробности. Донесем до руководства.

Надежда Е

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: покупка в магазине

Достоинства:: Хороший магазин, есть очень приятный раздел (на сайте) скидки и акции.

Комментарий:: Заказывала 2 раза в этом магазине и все распрдажное ( люблю скидки). Закинула в корзину дошла до оплаты , но не закончила с заказом.... На утро со мной связался менеджер, но у меня были сомнения по цвету (экокожи) .Мне предложили перезвонить позже , т.к. я собиралась посмотреть в живую на образцы.

2 года назад, Москва

Мария Няшина

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Работаю с данным магазином давно, в общем все нравится. Менеджеры внимательны и уделяют необходимое время, приветливы. Заказывала и доставку и сама забирала из магазина товары. Спасибо!

Недостатки:: Не всегда могу найти необходимый вариант.

2 года назад, Москва

Комментарий 105797094

Аметист

2 года назад

Мария, спасибо за ваш отзыв!

Имя скрыто

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: покупка в магазине

Достоинства:: Ассортимент. Удобно, что можно забрать из шоурума

Изменить2 года назад, Москва

Михаил Л.

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Обычный магазин

Способ покупки: покупка в магазине

Достоинства:: Хороший ассортимент, цены, товар, наличие шоу румов.

Недостатки:: Плохой сервис, не компетентные менеджеры

Комментарий:: Заказывала ручки для мебели по телефону в шоу руме на Соколе. Заказ принимала женщина , назвала ей точный артикул товара, оставила свой телефон, обещали связаться со мной как придет товар. Звонка я так и не дождалась . Позвонила , назвала номер заказа - не нашли, назвала артикул , кол-во и сумму - заказ нашли, артикул отличался, уверили , что все в порядке и можно приезжать. Приехала , ручки оказались не того размера. Т. е. менеджер которая принимала заказ тупо не смогла его правильно оформить, ошиблась с артикулом и не внесла номер телефона, ее ошибка стоила мне 2.5 часа времени и денег на проезд , она даже не извинилась ,но сказала не лепую фразу "что ну вы же по телефону заказ давали , теперь не разберешься как это вышло". На этом история не закончилась , та же менеджер (узнала ее голос), дама 50+ с очень короткой стрижкой (к сожалению она не представилась) оформляла мне заказ заново , и снова с ошибкой в артикуле, хорошо что я заметила этот факт, иначе следующий мой приезд был бы снова в пустую . Выяснилось , что и цена у ручек оказалась другой (более высокой), мне не разу за все это время не назвали правильную цену, потому что она не совпадала с ценой на сайте. Приехала в третий раз забирать заказ, на этот раз ручки те,но на одну штуку больше! думала бонус , за мое потраченное время , на что та менеджер говорит, ручку надо вернуть, а то недостача будет. Господа я все понимаю, но ведь вы накосячали с оформлением (дважды!!!) , не позвонили, не проверили правильность, кол-во прислали другое. Правда Юрий в этот раз извинился и за ошибку менеджера и за то что мне не отдали лишнюю ручку. Вот отношение к клиенту, очень огорчило, от менеджера извинения так и не услышала. Хотела заказать ткань на диван там же , но после общения с менеджером передумала. Уважаемое руководство данного магазина обратите пожалуйста внимание на работу вашего персонала, у вас хороший товар и красивый салон, но работа конкретного менеджера просто убивает все желание делать повторные заказы.

2 года назад, Москва

Комментарий 104953878

Аметист

2 года назад

Добрый день! От имени компании приносим свои извинения за доставленные неудобства. Даму с очень короткой стрижкой опознали, покажу ваш отзыв её непосредственному руководителю. Очень надеюсь, что случившееся все же не отпугнет вас от новых заказов. Как вариант, в дальнейшем, вы можете делать заказы в нашем интернет-магазине и там же консультироваться по телефону, а шоу-рум использовать в качестве бесплатной точки самовывоза. Вячеслав.

Симак Нина

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Быстро, качественно..

3 года назад, Москва

Max M.

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: самовывоз

Брал самовывозом мебельные петли. Всё ок. Привезли в обозначенное время, упаковано хорошо. Приятный персонал, на вопросы находят ответы.

3 года назад, Москва

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Выяснилось , что и цена у ручек оказалась другой (более высокой), мне не разу за все это время не назвали правильную цену, потому что она не совпадала с ценой на сайте. Приехала в третий раз забирать заказ, на этот раз ручки те,но на одну штуку больше! думала бонус , за мое потраченное время , на что та менеджер говорит, ручку надо вернуть, а то недостача будет. Господа я все понимаю, но ведь вы накосячали с оформлением (дважды!!!) , не позвонили, не проверили правильность, кол-во прислали другое. Правда Юрий в этот раз извинился и за ошибку менеджера и за то что мне не отдали лишнюю ручку. Вот отношение к клиенту, очень огорчило, от менеджера извинения так и не услышала. Хотела заказать ткань на диван там же , но после общения с менеджером передумала.\nУважаемое руководство данного магазина обратите пожалуйста внимание на работу вашего персонала, у вас хороший товар и красивый салон, но работа конкретного менеджера просто убивает все желание делать повторные заказы.","pro":"Хороший ассортимент, цены, товар, наличие шоу румов.","contra":"Плохой сервис, не компетентные менеджеры ","type":0,"delivery":2,"deliveredBy":null,"orderId":"23647 и 22382","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":2,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":3,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"136138166":{"entity":"review","id":"136138166","isCpa":false,"recommend":true,"shopId":373267,"anonymous":1,"created":1628426087688,"averageGrade":5,"comment":null,"pro":"Ассортимент. 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На утро со мной связался менеджер, но у меня были сомнения по цвету (экокожи) .Мне предложили перезвонить позже , т.к. я собиралась посмотреть в живую на образцы.","pro":"Хороший магазин, есть очень приятный раздел (на сайте) скидки и акции.","contra":null,"type":0,"delivery":2,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"145473200":{"entity":"review","id":"145473200","isCpa":false,"recommend":false,"shopId":373267,"userId":3608840,"anonymous":0,"created":1638450424131,"averageGrade":1,"comment":"Шоурум на Нахимовском и его сотрудники, это вообще отдельная тема для разговора. При первом визите был неприятно поражён, при повторном ощущения лучше не стали","pro":"Их нет","contra":"Не везут оплаченный заказ. 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Покупателя в принципе не должны волновать отношения магазина со службой доставки!","type":0,"delivery":0,"deliveredBy":null,"orderId":"44896","votes":{"agree":1,"reject":1,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":3,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"156410972":{"entity":"review","id":"156410972","isCpa":false,"recommend":false,"shopId":373267,"userId":116922736,"anonymous":0,"created":1649190124066,"averageGrade":1,"comment":"Купил 3 ручки для кухни, доставка СДЭК. 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