Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине AROMA-BUTIK

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Операторы работают оперативно
Недостатки:
Парфюм подделка, запах не стойкий.
Изменить2 года назад, Москва
Комментарий 150516501
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Укажите, пожалуйста, номер Вашего заказа, чтобы мы могли идентифицировать Вас как нашего клиента и разобраться в данной ситуации.
Добрый день! Укажите, пожалуйста, номер Вашего заказа, чтобы мы могли идентифицировать Вас как нашего клиента и разобраться в данной ситуации.
Юлия Л.
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Сайт удобный. Оформление заказа. Доставка.
Недостатки:
Нет информации на упаковках о дате изготовления и сроках годности. Только на тушь приклеена бумажка, не фабричная. На упаковках и самих баночках, тюбиках самой дешёвой косметике есть все данные. Здесь как бы сертифицированная продукция (сомнительного производства). Из туалетной воды покупала отливанты. Стоят очень даже, но тоже информации ноль, ни даты отлива ни информации о дате производства оригинала. Запахи не стойкие. Приятные, но на оригинал не похожи. Мои отзывы на сайте не опубликованы.
Комментарий:
Подкупает то, что даже при малом бюджете можно позволить косметику мировых брендов с доставкой в любую точку страны. Но я больше не рискну пользоваться этим магазином.
2 года назад, Христофоровка
Комментарий 150392163
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Нам очень жаль, что Вы не оказались в числе наших довольных покупателей. Однако, все товары, реализуемые в нашем интернет-магазине оригинальные и имеют соответствующие декларации, выданные на основании экспертных заключений. Отливанты парфюма делают наши сотрудники непосредственно перед отправкой заказа. Н нашем сайте Вы оставляли 1 отзыв и он опубликован 2022-02-09 в 08:00. В Вашем личном кабинете уже доступна скидка на следующий заказ. Надеемся, что Вы воспользуетесь ею и измените свое мнение о нашем магазине!
Добрый день! Нам очень жаль, что Вы не оказались в числе наших довольных покупателей. Однако, все товары, реализуемые в нашем интернет-магазине оригинальные и имеют соответствующие декларации, выданные на основании экспертных заключений. Отливанты парфюма делают наши сотрудники непосредственно перед отправкой заказа. Н нашем сайте Вы оставляли 1 отзыв и он опубликован 2022-02-09 в 08:00. В Вашем личном кабинете уже доступна скидка на следующий заказ. Надеемся, что Вы воспользуетесь ею и измените свое мнение о нашем магазине!
Олег
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Хорошая доставка.
Недостатки:
Ничего общего с запахом оригинала.
Комментарий:
Сделал заказ перед новым годом ! Доставили на следующий день . Вскрыл только перед Новым годом, брал себе второй раз HUGO BOSS Baldessarini Ambre а даме GIVENCHY L'Interdit (2018) . Ну мой парфюм пах вроде похоже а вот GIVENCHY это не парфюм а дешевый одеколон . Хорошо заказал 12,5 мл но всё равно денег стоит Дарить я конечно не стал !
2 года назад, Москва
Комментарий 150205239
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Благодарим, что уделили время для обратной связи. Наш магазин реализует только оригинальную парфюмерию, гарантируя качество товаров. При возникновении сомнений, мы готовы принять товар на экспертизу качества.
Добрый день! Благодарим, что уделили время для обратной связи. Наш магазин реализует только оригинальную парфюмерию, гарантируя качество товаров. При возникновении сомнений, мы готовы принять товар на экспертизу качества.
Светлана Лукьянова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
по заказу перезвонили быстро,доставили во время,курьер понравился
Недостатки:
на упаковке парфюма нет QR-кода, хотя с 1.102021 весь парфюм обязан быть с данным кодом. Из-за этого нет уверенности, что парфюм не подделка.
Комментарий:
Если по заказу перезвонили очень быстро, то по претензии не звонят. Про QR -код и подтверждающие документы на оригинальность парфюма менеджеры толком ничего сказать не могут. Больше в этом магазине заказывать не буду.
2 года назад, Москва
Комментарий 105992117
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Вы отправили нам письмо с вопросом по коду 18 нояб., 15:16, наш менеджер предоставил Вам ответ в течение двух минут: чт, 18 нояб., 15:18. Кроме того, мы перезвонили Вам, чтобы проконсультировать Вас по качеству товара. Просьба отразить в отзыве истинный ход событий.
Добрый день! Вы отправили нам письмо с вопросом по коду 18 нояб., 15:16, наш менеджер предоставил Вам ответ в течение двух минут: чт, 18 нояб., 15:18. Кроме того, мы перезвонили Вам, чтобы проконсультировать Вас по качеству товара. Просьба отразить в отзыве истинный ход событий.
Макс
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Понравились цены - ниже, чем в рознице.
Недостатки:
Разместил заказ, оплату и наличие товара подтвердили, а через четыре (!) дня заказ отменили из-за отсутствия данного товара - в результате не успел с подарком на день рождения. Крайне ненадёжный сервис.
Комментарий:
Такое ощущение, что просто деньги крутят и не ставят задачу что-нибудь продать
3 года назад, Москва
Комментарий 104817267
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Укажите, пожалуйста, номер Вашего заказа, чтобы мы могли разобраться в ситуации и дать развернутый комментарий.
Добрый день! Укажите, пожалуйста, номер Вашего заказа, чтобы мы могли разобраться в ситуации и дать развернутый комментарий.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Похоже на оригинал
Недостатки:
Флакон от другого парфюма
Комментарий:
Первый опыт покупки "отливанта" на 10мл. Флакон пахнет другим парфюмом, при нанесении ароматы немного смешиваются. Если открыть бутылёк, то аромат, как у оригинала. Сэкономили на флаконе, обидно :(
Изменить3 года назад, Москва
Комментарий 104742808
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Для отливантов используются только новые атомайзеры, у нас в принципе нет флаконов-атомайзеров, бывших в использовании.
Добрый день! Для отливантов используются только новые атомайзеры, у нас в принципе нет флаконов-атомайзеров, бывших в использовании.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
НЕт
Недостатки:
Не весь парфюм оригинальный, заказала молекулу отливант пришло совершенно не похожие духи. До этого заказывала на официальном сайте молекулу, эти и близко не стояли с оригиналом.
Изменить3 года назад, Тверь
Комментарий 104742812
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Уточните, пожалуйста, номер Вашего заказа. Вполне возможно, что Вы просто заказали один товар не тот, у бренда Escentric Molecules есть несколько разных ароматов по схожим названиям.
Добрый день! Уточните, пожалуйста, номер Вашего заказа. Вполне возможно, что Вы просто заказали один товар не тот, у бренда Escentric Molecules есть несколько разных ароматов по схожим названиям.
анатолий с.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Недостатки:
Аромат держится 3 минуты от силы!
Комментарий:
Больше в этом магазине заказывать не буду!!!!
3 года назад, Ялта
Комментарий 104424429
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Укажите, пожалуйста, номер Вашего заказа, чтобы мы могли идентифицировать Вас как клиента. Наш магазин всегда стремится разобраться в ситуации и решить вопрос быстро и максимально клиентоориентировано.
Добрый день! Укажите, пожалуйста, номер Вашего заказа, чтобы мы могли идентифицировать Вас как клиента. Наш магазин всегда стремится разобраться в ситуации и решить вопрос быстро и максимально клиентоориентировано.
Ирина Ра
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Нравится то, что можно найти аромат, который не продается в обычных парфюмерных магазинах. Вроде бы не подделка, хорошая стойкость продукции, да, и просто хорошее качество доставки.
Недостатки:
Не нравится то, что магазин постепенно портится. Обращаешься к консультантам, они врут. Например, на днях сделала заказ. Когда позвонила консультант, я спросила о моей постоянной скидке, которую мне сделали ещё в далёком 2011 или 2012 году, когда я только стала клиентом магазина. Девушка ответила, что задаст вопрос, и тишина. Сегодня позвонили и настоятельно попросили отредактировать мой отзыв. Редактирую. По поводу цены за флакон сказали, что разница действительно 390 рублей. Не знаю. Еще не получила заказ, но поверю... Очень неприятно удивило поздравления с днём рождения... 250 рублей скидки ко дню рождения )))))) этакая насмешка! Это тоже уточнила менеджер (не 200, а 250 рублей), при этом добавила, что я активировала еще бонусы. Их я заработала за покупки и отзывы... Видимо это тоже входит в подарок ко дню рождения. Цены очень поднялись. Практически сравнялись с магазинными. В общем много минусов, которые перевешивают те минимальные положительные моменты работы данного магазина. Скорее всего, буду искать другой, с более лояльным отношением к клиентам. Еще раз убедилась в качестве работы с клиентом. Видимо действительно буду искать новый магазин... А жаль...
Комментарий:
Положительных впечатлений нет. Ставлю 2 звёзды, т.к. хорошую продукцию найти легко, но важнее хорошее отношение к клиентам. Пожелание, смените маркетолога и обучайте консультантов слушать пожелания и вопросы покупателей.
3 года назад, Новороссийск
Комментарий 104370156
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Мы настоятельно попросили откорректировать Ваш отзыв, так как непонятно, в чем по Вашему мнению кроется обман со стороны нашего интернет-магазина. Ваша скидка по заказу складывается из примененных накопленных бонусов и активированного промокода ко дню рождения (250руб). Сумма Вашего заказа указана в личном кабинете. Дополнительно вышлем накладную, чтобы Вы могли убедиться в правильности расчета стоимости заказа.
Добрый день! Мы настоятельно попросили откорректировать Ваш отзыв, так как непонятно, в чем по Вашему мнению кроется обман со стороны нашего интернет-магазина. Ваша скидка по заказу складывается из примененных накопленных бонусов и активированного промокода ко дню рождения (250руб). Сумма Вашего заказа указана в личном кабинете. Дополнительно вышлем накладную, чтобы Вы могли убедиться в правильности расчета стоимости заказа.
Наталья С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Оформили оперативно, пообещали привезти к определенной дате, но что то пошло не так
Недостатки:
Сначала на сайте доставка была оформлена на 30.12.2020, отзвонилась оператор, перенесли доставку на 12.01.2021, накануне позвонила в компанию подтвердить доставку- извинились и перенесли на 13.01.2021, пришел день доставки, жду курьера, отложила дела- не везут. Звоню опять в компанию, 5 минут провисела на телефоне, опять оператор с извиняющимся голосом просит перенести доставку на 15.01 и у них якобы сбой, поэтому меня не предупредили о том, что доставки не будет... Спустя 15 минут звонит опять оператор и называет уже дату 19.01.2021🙄 Так как поставку парфюма они только еще сами ожидают....От заказа отказалась, ждать по 3,5 недели свой заказ это очень сильно!
Комментарий:
Вы хотя бы не вводили в заблуждение покупателей о наличие товара. После этой ситуации мой парфюм до сих пор в наличие у продавца на сайте и доступен к заказу
3 года назад, Санкт-Петербург
Комментарий 104273040
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Приносим извинения за столь длительное ожидание заказа. Действительно, по данному заказу сроки доставки значительно превысили предполагаемые, из-за задержки поставки данного товара. В качестве компенсации зачислили Вам бонусную скидку, надеемся, что Вы захотите её воспользоваться. Будем рады видеть Вас в числе наших покупателей!
Добрый день! Приносим извинения за столь длительное ожидание заказа. Действительно, по данному заказу сроки доставки значительно превысили предполагаемые, из-за задержки поставки данного товара. В качестве компенсации зачислили Вам бонусную скидку, надеемся, что Вы захотите её воспользоваться. Будем рады видеть Вас в числе наших покупателей!
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