Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине AROMA-BUTIK

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Сима
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Операторы работают оперативно, курьер вежливый и доставил все во время. Заказываю не первый раз
Недостатки:
Почему нет скидок постоянному клиенту?
2 года назад, Москва
Комментарий 150636717
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Благодарим Вас за отзыв. У нас действует бонусная система скидок. Подробнее здесь https://www.aroma-butik.ru/shop_content.php?coID=42 Будем рады видеть Вас снова в нашем интернет-магазине!
Добрый день! Благодарим Вас за отзыв. У нас действует бонусная система скидок. Подробнее здесь https://www.aroma-butik.ru/shop_content.php?coID=42 Будем рады видеть Вас снова в нашем интернет-магазине!
Andrey A
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
продают использованные, неполные тестеры парфюмов
Комментарий:
К сожалению магазин не в первый раз продает ИСПОЛЬЗОВАННЫЕ тестеры. Если вы собираетесь покупать тестер дорогого аромата в данном магазине, то имейте это в виду. Хоть и просили по телефону в этот раз привезти новый тестер Creed, курьер все равно привез использованный тестер в котором отсутствовало на глаз примерно 5мл парфюма.
3 года назад, Москва
Комментарий 104686306
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! В заказе значится товар-тестер со скидкой 5000 руб. Из флакона на нашем складе было сделано 2 отливанта по 2мл, то есть суммарно во флаконе 100мл не хватает 4мл, поэтому товар и был уценен и продан со скидкой 30%.
Добрый день! В заказе значится товар-тестер со скидкой 5000 руб. Из флакона на нашем складе было сделано 2 отливанта по 2мл, то есть суммарно во флаконе 100мл не хватает 4мл, поэтому товар и был уценен и продан со скидкой 30%.
Maria Volkova
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Большой выбор, низкие цены
Недостатки:
Отвратительная доставка, просто слов нет. 14.01.2021 оформила заказ с доставкой в постамат пикпоинт, сегодня уже 19.01.2021 и вот пришло сообщение, что мой заказ только что передали в доставку... И сколько ещё его ждать????
Комментарий:
Проще переплатить немного и взять парфюм в другом магазине
3 года назад, Москва
Комментарий 104303154
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Ваш заказ был передан на доставку в транспортную компанию 18 января, на 4й день после оплаты. Приносим извинения за задержку доставки.
Добрый день! Ваш заказ был передан на доставку в транспортную компанию 18 января, на 4й день после оплаты. Приносим извинения за задержку доставки.
Марина
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Мне все нравилось ровно до момента попытки возврата товара.
Недостатки:
Прислали духи, которые явно либо испорчены, либо подделка (первый раз брала тестер, может для него такой жуткий запах норма), упаковка была вскрыта. Надо было вернуть сразу, но раньше проблем с этим магазином не было, я даже не ожидала, что что-то может быть плохо. Я позвонила и заполнила форму на сайте на возврат, менеджер перезвонила и сказала, что возврат возможен только с 10 до 18 без выбора интервалов и платно. 180р за вызов курьера чтобы отдать и это без возможности выбора удобного времени. НИГДЕ на сайте в разделе возвратов про это не указано, на мои официальные запросы ответ, что это требование транспортной компании. Серьезно? Им платят за каждый выезд, сумма одна за доставку и возврат, а условия разные? Очень разочарован магазином, всем его советовала, в другие в сети даже не заглядывала. Пусть они идут на встречу, когда осуществляют возврат, но нигде не указаны его полные условия, а это неприемлемо.
Комментарий:
Разочаровали. Вот что написано на оф сайте: Возврат и обмен товара AROMA-BUTIK 100% гарантирует возврат и обмен в течение 5 рабочих дней после получения заказа всех ваших покупок вне зависимости от того, по каким причинам они вам не подошли. Продукт должен иметь товарный вид и не быть использованным. Для возврата уже распакованного товара после его оплаты заполните форму возврата на нашем сайте. Наш менеджер свяжется с Вами для решения вопроса по телефону в течение 1-2 рабочих дней. Для заказов по Москве и Санкт-Петербургу Вы можете вернуть заказ целиком либо некоторые позиции из него в момент получения или в течение следующих 5 рабочих дней. При доставке товара курьером в его присутствии проверьте комплектацию, внешний вид, отсутствие внешних повреждений. Для возврата уже распакованного товара после его оплаты заполните форму возврата на нашем сайте. Мы направим к вам курьера, который заберёт заказ и передаст потраченные на покупку деньги. Обмен производится в течение 2–3 дней при наличии товара на складе.
3 года назад, Санкт-Петербург
Комментарий 103817173
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Вам был доставлен товар надлежащего качества, но без упаковки (так как это тестер). Как Вы сами отметили во время телефонного разговора для Вас это новый аромат, Вы заказали его по описанию/пирамиде. В результате Вас не устроил аромат и наш магазин действительно пошел на встречу и предложил оформить обмен или возврат товара. Менеджер озвучила условия, согласно политики компании. Мы стремимся быть максимально лояльны к нашим покупателям, однако существуют еще и условия сотрудничества с транспортной компанией. Надеемся на взаимопонимание. Будем рады видеть Вас снова в нашем интернет-магазине!
Добрый день! Вам был доставлен товар надлежащего качества, но без упаковки (так как это тестер). Как Вы сами отметили во время телефонного разговора для Вас это новый аромат, Вы заказали его по описанию/пирамиде. В результате Вас не устроил аромат и наш магазин действительно пошел на встречу и предложил оформить обмен или возврат товара. Менеджер озвучила условия, согласно политики компании. Мы стремимся быть максимально лояльны к нашим покупателям, однако существуют еще и условия сотрудничества с транспортной компанией. Надеемся на взаимопонимание. Будем рады видеть Вас снова в нашем интернет-магазине!
Комментарий 103982264
AROMA-BUTIK.RU, просто пропишите эти условия на сайте, чтобы клиенты не удивлялись. И что возврат платный, и что время не выбрать. Этого же ничего нет в разделе "Возвраты", вот что меня огорчило. Магазин Ваш хороший, но процесс возврата описан не корректно, имхо. Я уж не стану напоминать, что курьер ко мне за возвратом в положенный день не приехал, что я ждала до 17, а потом связалась с Вашем магазином чтобы узнать, что он впринципе ко мне не успевает. Зря потеряла день, на следующий сама договаривалась с курьером, чтобы больше накладок не было. Понимаю, что это не от Вас зависит (работа курьерской службы), но если возврат платный, то должен быть произведен вовремя и без проблем для клиента.
AROMA-BUTIK.RU, просто пропишите эти условия на сайте, чтобы клиенты не удивлялись. И что возврат платный, и что время не выбрать. Этого же ничего нет в разделе "Возвраты", вот что меня огорчило. Магазин Ваш хороший, но процесс возврата описан не корректно, имхо. Я уж не стану напоминать, что курьер ко мне за возвратом в положенный день не приехал, что я ждала до 17, а потом связалась с Вашем магазином чтобы узнать, что он впринципе ко мне не успевает. Зря потеряла день, на следующий сама договаривалась с курьером, чтобы больше накладок не было. Понимаю, что это не от Вас зависит (работа курьерской службы), но если возврат платный, то должен быть произведен вовремя и без проблем для клиента.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Качество товара, упаковка, общение некоторых операторов
Недостатки:
Когда ждёшь курьера, его нет, звонишь оператору, а тот равнодушно-хамским голосом отвечает "у нас нет связи с культурами, Вы что не поняли, я Вам повторяю...", сразу чувствуешь себя странно, вроде ты этому оператору что-то должен
Комментарий:
Теперь подумаю о смене магазина
Изменить3 года назад, Москва
Комментарий 103521657
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Приносим извинения за неподобающее поведение нашего оператора. Ваше мнение очень ценно для нас, мы хотели бы, чтобы Вы обязательно воспользовались бонусной скидкой в нашем магазине и изменили Ваше мнение о работе нашего магазина!
Добрый день! Приносим извинения за неподобающее поведение нашего оператора. Ваше мнение очень ценно для нас, мы хотели бы, чтобы Вы обязательно воспользовались бонусной скидкой в нашем магазине и изменили Ваше мнение о работе нашего магазина!
Надежда Ш.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Качество товара и цена
Недостатки:
Курьер доставил товар гораздо позже назначенного времени: в 20.30 вместо 18.00.
3 года назад, Санкт-Петербург
Комментарий 103521631
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Благодарим Вас за обратную связь. Мы стараемся доставлять заказы без задержек, редко, но случаются фос-мажоры. Всегда рады видеть Вас в нашем интернет-магазине!
Добрый день! Благодарим Вас за обратную связь. Мы стараемся доставлять заказы без задержек, редко, но случаются фос-мажоры. Всегда рады видеть Вас в нашем интернет-магазине!
Ольга Смирнова
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
ассортимент
Недостатки:
очень странная работа персонала
Комментарий:
Был сделан заказ. Менеджер отказывалась прислать ссылку для оплаты товара по электронной почте, предлагая перебить знаки из СМС. Однако после настойчивой просьбы оказалось, что существует техническая возможность выслать ссылку по e- mail. Кроме того, при поступлении была обнаружена замена одного наименования на другое. При обращении в службу поддержки то курьер привез нужное бесплатно.
3 года назад, Москва
Комментарий 103382886
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Благодарим Вас за отзыв. Приносим извинения, вероятно, менеджер неправильно Вас понял. Ссылка на оплату по умолчанию высылается на электронную почту и в виде смс сообщения. Будем рады видеть Вас снова в нашем интернет-магазине!
Добрый день! Благодарим Вас за отзыв. Приносим извинения, вероятно, менеджер неправильно Вас понял. Ссылка на оплату по умолчанию высылается на электронную почту и в виде смс сообщения. Будем рады видеть Вас снова в нашем интернет-магазине!
Комментарий 103395518
AROMA-BUTIK, Менеджер первоначало заявила, что ссылка на оплату высылается только СМС, отправка электронной почтой не предусмотрена. Только после выражения недовольства с моей стороны она пошла выяснять технические возможности для отправки указанной ссылки
AROMA-BUTIK, Менеджер первоначало заявила, что ссылка на оплату высылается только СМС, отправка электронной почтой не предусмотрена. Только после выражения недовольства с моей стороны она пошла выяснять технические возможности для отправки указанной ссылки
Татьяна П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Широкий ассортимент, обширная сеть точек выдачи, продукция оригинальна, по крайней мере, в моём случае.
Недостатки:
Парфюмерная вода пришла без плёнки, дарить такую я уже не стала, купила в другом месте. Эту оставила себе, открыла, послушала, формула та самая, оригинал.
Комментарий:
Если оформляете заказ, уточните заранее, в плёнке ли будет товар. Иначе на подарок не подойдёт. В моём случае товар числился НЕ тестер, а плёнки не было. В остальном всё в порядке.
4 года назад, Москва
Комментарий 103036776
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Благодарим Вас за отзыв. Вероятно, Вы заказали тестер, поэтому у товара отсутствовала пленка на упаковке.
Добрый день! Благодарим Вас за отзыв. Вероятно, Вы заказали тестер, поэтому у товара отсутствовала пленка на упаковке.
Габдул-Рашит Маннанов
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Дорого. Но точно и в срок.
4 года назад, Москва
Комментарий 102823196
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Благодарим Вас за отзыв. Всегда рады видеть Вас в нашем интернет-магазине!
Добрый день! Благодарим Вас за отзыв. Всегда рады видеть Вас в нашем интернет-магазине!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Нашла любимый аромат от Диор, которого давно нет в магазинах.
Недостатки:
Встречаются просроченные ароматы и подделки
Комментарий:
Заказы оформляют быстро, доставка нормальная. Случайно узнала про то, что встречаются просроченные товары. Решила проверить все, что покупала в этом магазине. Одна туалетная вода оказалась просрочена и очень прилично. Возвращать не стала, так как уже пользовались. Второй раз попалась подделка Молекулы 2. Ее вернула без проблем. Цены не такие уж и маленькие.
Изменить4 года назад, Санкт-Петербург
Комментарий 102602769
Логотип AROMA-BUTIK
AROMA-BUTIK
Ответ официального представителя магазина
Добрый день! Укажите номер Вашего заказа, чтобы мы могли идентифицировать Вас как клиента и решить описанный Вами ситуацию.
Добрый день! Укажите номер Вашего заказа, чтобы мы могли идентифицировать Вас как клиента и решить описанный Вами ситуацию.
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