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ЯндексЯндекс
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Отзывы о магазине Ашан

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: покупка в магазине
Достоинства:
Цены
Недостатки:
Постановление правительства ;417 не выполняется
Комментарий:
неплохо
Изменить2 года назад, Москва
ELENA KUSHNAREVA
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Не нужно бегать по магазину, все сделает сборщик.
Недостатки:
Часто нужных товаров нет на полках несмотря на то, что на сайте товара достаточно, поэтому заказ нередко формируется не полностью. Бывает, что цена на кассе не совпадает с ценой на ценнике, но эта проблема решается на месте.
Комментарий:
Не хуже других гипермаркетов в городе, чистый. Широкий ассортимент, цены как везде, персонал в основном доброжелательный.
2 года назад, Липецк
Сергей Пастушенко
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: покупка в магазине
Достоинства:
Неплохой замысел сайта, но сделан очень неудачно
Недостатки:
Пишут, что наконец-то их карта лояльности может быть полезной, но не выполняют обязательств.
Комментарий:
Сделал ряд покупок с кэшбэком. При кэшбэке в 50-70% ряд товаров действительно стали привлекательными. Увидел в мобильном приложении довольно дорогое мороженное с возвратом 70% и купил. Как оказалось, и цена другая и кэшбэка нет. Написал на сайт. Прислали номер обращения: SR02298542. Обещали ответить в течении 5 дней. Но ни через 5, ни через 8 дней ответа нет. Будьте осторожней с этим магазином.
2 года назад, Москва
Комментарий 105839761
Нельзя отказать сотрудникам магазина в умении притворяться простачками. Отправлял вопросы через личный кабинет. Доступ к номеру карты был. После 2-го обращения по кофе начислили на карту 50 рублей. По всей видимости, - считают, что мы за 50 рублей будем закрывать глаза на их безобразия. Отправил номер карты,как и фото просроченного кофе, сделанные через неделю в магазине в Балашихе на ул. Третьяка. Хотели бы навести порядок, - давно бы позвонили или написали.
Нельзя отказать сотрудникам магазина в умении притворяться простачками. Отправлял вопросы через личный кабинет. Доступ к номеру карты был. После 2-го обращения по кофе начислили на карту 50 рублей. По всей видимости, - считают, что мы за 50 рублей будем закрывать глаза на их безобразия. Отправил номер карты,как и фото просроченного кофе, сделанные через неделю в магазине в Балашихе на ул. Третьяка. Хотели бы навести порядок, - давно бы позвонили или написали.
Комментарий 150254115
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Ответ по обращению SR02298542 предоставят Вам в ближайшее время. Приносим извинения за длительное ожидание. С уважением, Команда АШАН.
Добрый день! Ответ по обращению SR02298542 предоставят Вам в ближайшее время. Приносим извинения за длительное ожидание. С уважением, Команда АШАН.
Налекс
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Ничего. Это был последний раз, когда я заказывала что-то в Ашане онлайн.
Недостатки:
Формирование заказа, отношение сборщиков к заказу, затруднения с оформлением.
2 года назад, Москва
Комментарий 150294643
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Напишите, пожалуйста, на электронный адрес dostavka@auchan.ru, укажите номер заказа и подробно опишите претензии. Это поможет менеджерам направления проанализировать ошибки и сделать наш сервис лучше. С уважением, команда Ашан.
Добрый день! Напишите, пожалуйста, на электронный адрес dostavka@auchan.ru, укажите номер заказа и подробно опишите претензии. Это поможет менеджерам направления проанализировать ошибки и сделать наш сервис лучше. С уважением, команда Ашан.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: покупка в магазине
Достоинства:
Всегда интересный ассортимент, хорошие скидки, качество товара.
Недостатки:
Нет
Комментарий:
Купила в ПШАНЕ по скидке увлажнитель воздуха POLARIS. Качество хорошее, в магазине подсказали с выбором, проверили и проконсультировали по гарантии. Сам увлажнитель воздуха красивый, качественный и стильный по дизайну. Вписался в интерьер. Спасибо за товар.
Изменить2 года назад, Москва
Комментарий 150192748
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Благодарны Вам за отличный отзыв и за выбор магазина нашей сети. Рады, что Вы оценили ассортимент наших магазинов. Будем рады Вашим новым покупкам! С уважением, Команда АШАН.
Добрый день! Благодарны Вам за отличный отзыв и за выбор магазина нашей сети. Рады, что Вы оценили ассортимент наших магазинов. Будем рады Вашим новым покупкам! С уважением, Команда АШАН.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Достоинства:
сегодня купила ряженку 2,5% ( 02.01.2022)из деревни Кривское Калужской обл. Жуткий вкус! Выбросила. Ряженка из Наб.Челнов с тем же % содержанием во сто раз лучше(покупала в одном магазине в одно время)
Изменить2 года назад, Москва
Комментарий 150192794
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Подскажите, пожалуйста, при чем здесь магазин Ашан? Этот товар под маркой "Каждый день" или с фирменной птицей Ашан? С уважением, команда Ашан.
Добрый день! Подскажите, пожалуйста, при чем здесь магазин Ашан? Этот товар под маркой "Каждый день" или с фирменной птицей Ашан? С уважением, команда Ашан.
Sergei Grishin
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
ну иногда все хорошо
Недостатки:
Заказывал через приложение алкоголь, самовывоз в магазине. Через определенное время заказы отменили, почему, так и не понял. Хотел повторить заказ, убрали алкоголь в приложении мне. Позвонили бы хоть. В итоге приехал и купил по факту
2 года назад, Москва
Комментарий 150160660
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! В приложении/на сайте представлены только те товары, которые доступны для сервиса доставки (к данному сервису относится и доставка, и самовывоз). Алкоголь временно не доступен к заказу в системе, соответственно его нет в каталоге, т.к. каталог адаптирован именно к сервису доставки. С уважением, команда Ашан.
Добрый день! В приложении/на сайте представлены только те товары, которые доступны для сервиса доставки (к данному сервису относится и доставка, и самовывоз). Алкоголь временно не доступен к заказу в системе, соответственно его нет в каталоге, т.к. каталог адаптирован именно к сервису доставки. С уважением, команда Ашан.
Комментарий 150161024
Так и не получил ответ, почему заказы отменялись мои. Алкоголь был в наличие, можно было заказать, но кто то постоянно ставил отмену заказов
Так и не получил ответ, почему заказы отменялись мои. Алкоголь был в наличие, можно было заказать, но кто то постоянно ставил отмену заказов
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: покупка в магазине
Достоинства:
Политика возврата, ассортимент
Недостатки:
Иногда попадается некачественный товар, как и в любом другом магазине
Комментарий:
Покупал перед НГ в магазине банку красной икры - оказалась испорченная. Несмотря на то, что товар продовольственный (с его возвратом всё не так просто как правило), мне вернули деньги, когда я пришёл её возвращать через несколько дней. Из этого делаю вывод, что компания адекватная - понимают, чего стоит репутация. Ассортимент огромный. Здорово, что поставили точку в Реутове - прямо рядом с жилыми домами, очень удобно: как правило, там можно найти то, что невозможно найти где-то ещё.
Изменить2 года назад, Реутов
Комментарий 150160655
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Благодарны Вам за отличный отзыв и за выбор магазина нашей сети. Рады, что Вы оценили разнообразие ассортимента нашей продукции и наш сервис. Будем рады Вашим новым покупкам! С уважением, Команда АШАН.
Добрый день! Благодарны Вам за отличный отзыв и за выбор магазина нашей сети. Рады, что Вы оценили разнообразие ассортимента нашей продукции и наш сервис. Будем рады Вашим новым покупкам! С уважением, Команда АШАН.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Недостатки:
Купил 31.12.2021г. Кефир отборный Бурёнкино произведённый ООО Кривское 26.12.2021г., там оказалась полупрозрачная жидкость, а на дне пакета что-то мутно-белое. Стыдно за Ашан.
Изменить2 года назад, Москва
Комментарий 150192787
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Подскажите, пожалуйста, при чем здесь магазин Ашан? Этот товар под маркой "Каждый день" или с фирменной птицей Ашан? С уважением, команда Ашан.
Добрый день! Подскажите, пожалуйста, при чем здесь магазин Ашан? Этот товар под маркой "Каждый день" или с фирменной птицей Ашан? С уважением, команда Ашан.
Комментарий 150289512
Имя скрыто
нужно знать правила торговли: если у вас продается отрава, то вы и будете отвечать.
нужно знать правила торговли: если у вас продается отрава, то вы и будете отвечать.
Надежда Г.
1
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Достоинства:
Ничего
Недостатки:
24 декабря делала заказ, оплатила полностью, привезли половину, в личном кабинете отображается, что все в порядке, и я все получила. Замучилась звонить. Заявка моя "на рассмотрении", хотя что там рассматривать, меня просто обокрали! Если кто-то из ашана здесь смотрит - разберитесь с проблемой по заказу 1832142 и верните мне мои деньги!
Комментарий:
Первый и последний раз я воспользовалась доставкой. Даже то, что принесли, было завязано в рваный пакет и коробки конфет примяты. А они на подарок были.
2 года назад, Самара
Комментарий 150185559
Официальный представитель магазина
Ответ официального представителя магазина
Надежда, добрый день! На данный момент ведется работа в рамках обращения SR02218373 по возврату дс по Вашему заказу 1832142. Как только возврат будет осуществлен, Вам будет предоставлен ответ на электронную почту. С уважением, Команда АШАН.
Надежда, добрый день! На данный момент ведется работа в рамках обращения SR02218373 по возврату дс по Вашему заказу 1832142. Как только возврат будет осуществлен, Вам будет предоставлен ответ на электронную почту. С уважением, Команда АШАН.
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