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ЯндексЯндекс
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Отзывы о магазине АССОРТИМЕНТ БТ

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Наталия М.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Заказала тостер Scarlett брусника. На сайте указано, что есть 7 степеней прожарки, функции подогрева и разморозки. По факту 6 степеней прожарки и больше ничего. Обман, потерянное время на ожидание.
4 года назад, Санкт-Петербург
Комментарий 102241475
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, приносим свои извинения, была указана ошибочная информация на сайте, описание исправили. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ"
Добрый день, приносим свои извинения, была указана ошибочная информация на сайте, описание исправили. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ"
Комментарий 102247000
Интересно вы исправили. Подогрев и разморозка по-прежнему указано есть. Ну нет их там, нет!
Интересно вы исправили. Подогрев и разморозка по-прежнему указано есть. Ну нет их там, нет!
Максим Яковлев
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстрая обработка заказа. Звонок пришёл в течении минуты. Позднее: Сами отзвонились заранее и извинились за отсутствие в наличии нового товара. Подробнее в недостатках.
Недостатки:
Выбрал в данном магазине холодильник. Цена самая низкая. Сделал заказ. Менеджер по телефону подтвердил наличие и утвердительно ответил на вопрос о заводской упаковке и новизне товара. Обговорили доставку. Согласовали время. Но за день до получения позвонили и сказали, что товар не прошёл предпродажную подготовку, вмятины на корпусе. Другого нет, извините.
Комментарий:
Почитал отзывы о магазине на маркете. Я не первый кому не привозят заказанный товар. Причём на сайте после оформления заказа холодильник пропал, а через 3 дня после отмены снова появился на 2 тысячи дороже. Такое впечатление, что менеджеры не в курсе, что есть на складе в наличии, а чего нет. И склад это совсем другая организация. Наведите порядок господа и не повторяйте этих ошибок. Клиентов это вам не прибавит. Не советую покупать здесь товар, по скидкам и акциям, 100% нарвётесь на аналогичную ситуацию. Также не вызывает доверия фирма, которая за 300р. предлагает написать отзыв здесь на 5 звёзд. Посмотрите сами на такие отзывы с указанием номера заказа...
4 года назад, Санкт-Петербург
Комментарий 102225235
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, приносим свои извинения за сложившуюся ситуацию. Мы работаем над улучшением нашего сервиса. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ"
Добрый день, приносим свои извинения за сложившуюся ситуацию. Мы работаем над улучшением нашего сервиса. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ"
Анастасия Р.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Продажа товара с дефектом
Комментарий:
26 июня 2019г. приобрели в этом магазине холодильник Nord ДХ 247 012 для дачи, через пару недель пользования дверь холодильника перестала полностью закрываться из-за не плотного прилегания уплотнительной резинки, внизу появились подтеки, к сожалению обратили внимание на этот дефект поздно, возврату техника не подлежит, все вопросы к сервисному центру.
4 года назад, Москва
Комментарий 102297015
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, к сожаления, вы обратились в магазин с претензией спустя 6 недель с момента покупки. Если бы обращения произошло в течении 2х недель с момента приобретения, мы бы обменяли товар или вернули денежные средства. В любом случае приносим свои извинения за сложившуюся ситуацию. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ"
Добрый день, к сожаления, вы обратились в магазин с претензией спустя 6 недель с момента покупки. Если бы обращения произошло в течении 2х недель с момента приобретения, мы бы обменяли товар или вернули денежные средства. В любом случае приносим свои извинения за сложившуюся ситуацию. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ"
Ксения Ш.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Хотела купить утюг, но он оказался единственный бракованный.
Комментарий:
Заказала Утюг, миксер и весы кухонные. Сначала оформили заказ, а потом уже позвонили и сообщили, что утюг бракованный. От заказа отказалась, потому что утюг был основной покупкой, остальное в придачу. Оператор заметно расстроилась. В день доставки пришло СМС, что ваш заказ едет. Несколько напрягло. Потом еще водитель позвонил, уточнял везти или не везти товар. Плохо работает служба уж не знаю чего, не согласованно.
4 года назад, Санкт-Петербург
Комментарий 102197488
Официальный представитель магазина
Ответ официального представителя магазина
Ксения, добрый день. Укажите номер Вашего заказа, для того, чтобы мы могли разобраться в сложившейся ситуации. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ"
Ксения, добрый день. Укажите номер Вашего заказа, для того, чтобы мы могли разобраться в сложившейся ситуации. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ"
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстро перезвонили
Недостатки:
Перезвонили, подтвердили наличие морозильника. Согласовали время и дату доставки. За день до доставки звоню в магазин, чтобы уточнить время доставки, а мне сообщают, что два дня назад заказ отменён в связи с отсутствием товара. И якобы со мной все согласовано. Я в шоке. Пришлось срочно перезаказывать в другом магазине, так как была заказана машина и морозильник в числе других вещей должен был уехать в деревню за 200 км. Если бы мне позвонили, я наверняка заказал бы другую модель, а так чуть не обломился. Второй раз обращаться не буду точно.
Изменить4 года назад, Москва
Комментарий 102185285
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, приносим свои извинения за то, что произошла такая ситуация. Мы работаем над сервисом для того, чтобы впредь такого не повторялось. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ
Добрый день, приносим свои извинения за то, что произошла такая ситуация. Мы работаем над сервисом для того, чтобы впредь такого не повторялось. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ
Пользователь удален
7
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстро обработали заказ. Привезли в оговоренное время.
Недостатки:
Когда я рассчитывался с водителем, я переплатил сто рублей, а водитель так торопился, что не заметил. Я дал водителю 18.830 р., тогда как стоимость заказа составляет 18.728. Вроде бы мелочь, но неприятно. Связался с менеджером по рекламациям и описал ситуацию. От неё пришёл ответ: "Добрый день, подскажите куда можно перечислить денежные средства." Указал куда можно перечислить. Прошло больше недели. До сих пор ничего не перечислено. Заказ № 8094462
Комментарий:
Если фирма не может решить сторублёвый вопрос... Короче говоря, как будущего клиента, они меня потеряли. Кстати, положительные отзывы на Яндекс-Маркете они покупают по 300 рублей. Upd.: После публикации этого отзыва, обо мне резко вспомнили и сразу же перевели мне мои кровные сто рублей(не прошло и двух недель). А спустя ещё неделю, перезвонили и предложили изменить отзыв на положительный за вознаграждение в 300 рублей. Ответил, что не продаюсь и пообещал дополнить свой отзыв информацией о том, что свою сотню я всё-таки получил.
4 года назад, Санкт-Петербург
Комментарий 102185298
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, приносим свои извинения за то, что произошла такая ситуация. Мы работаем над сервисом для того, чтобы впредь такого не повторялось. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ
Добрый день, приносим свои извинения за то, что произошла такая ситуация. Мы работаем над сервисом для того, чтобы впредь такого не повторялось. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ
Serwak S.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстрая обработка заказа - ночью сделал заказ, в 10 утра перезвонили и предложили доставку на следующий день.
Недостатки:
Нет никаких способов оплаты, кроме оплаты наличными.
Комментарий:
Заказ мне пришлось отменить. Когда услышал от оператора фразу "Только наличный расчёт", пребывал в лёгком недоумении с элементами ностальгии, т.к. в 2019 году эта фраза звучит неуместно, вот в 2009 такое часто приходилось слышать, хотя и тогда приличные магазины имели хотя бы один терминал на доставку. Я, конечно, могу куда-нибудь поехать, вынуть резаной бумаги с банкомата, но зачем, если можно заказать в "соседнем" интернет-магазине, а если уж куда-то ехать, то проще тогда заказать требуемый товар самовывозом, сэкономив на доставке, которая, к слову, в данном магазине стоит 450 рублей. Более того, при оплате наличными теряются все плюшки типа кэшбэков и т.д.
4 года назад, Санкт-Петербург
Комментарий 102185345
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, приносим свои извинения за то, что произошла такая ситуация. Мы работаем над сервисом для того, чтобы впредь такого не повторялось. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ"
Добрый день, приносим свои извинения за то, что произошла такая ситуация. Мы работаем над сервисом для того, чтобы впредь такого не повторялось. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ"
Тим Ситников
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
С магазином все в общем то нормально, кроме одного политика доставки. Вам давно приходилось спускаться за товаром на улицу? А тут так. Будете топать.
Недостатки:
Это просто каменный век. Заказал робот-пылесос за 29тр. Договариваюсь о доставке. Мне говорят доставка на 350р а 400. Я говорю как так? Менеджер подьем на лифте до квартиры средней бытовой техники 50 р. Это за робот-пылесос, который по параметрам и весу как кофемашина или утюг. Полное непонимание со стороны магазина как надо вести дела. Я конечно не сахарный, спущусь и заберу. Но это отношение вымораживает!
Комментарий:
Не порекомендую этот магазин именно за такой сервис "замечательный".
4 года назад, Москва
Комментарий 102163311
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, просим Вас указать номер Вашего заказа, для того, чтобы мы могли разобраться в сложившейся ситуации.
Добрый день, просим Вас указать номер Вашего заказа, для того, чтобы мы могли разобраться в сложившейся ситуации.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстро перезвонили, подтвердили заказ.
Недостатки:
Поставили жесткие условия по доставке. За предложение увеличить сроки доставки на 1 день потребовали доплатить.
Комментарий:
Отсутствие клиентоориентированного подхода .
Изменить4 года назад, Москва
Комментарий 102185304
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, приносим свои извинения за то, что произошла такая ситуация. Мы работаем над сервисом для того, чтобы впредь такого не повторялось. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ
Добрый день, приносим свои извинения за то, что произошла такая ситуация. Мы работаем над сервисом для того, чтобы впредь такого не повторялось. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ
Сергей Т
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Цены одни из самых низких
Недостатки:
Говорят есть в наличии, доставят, а за ночь до доставки звонят и говорят товара нет.
Комментарий:
Позвонил, убедился, что товар есть в наличии и мне его через день доставят. После этого оформил заказ на сайте. Все это было вечером в среду. Менеджер по заказу отзвонился уже на следующий день только в обед, подтвердил заказ. А вечером в четверг мне звонят и говорят товара нет. Не доставят. Теперь я уже не успею заказать в другом месте, чтобы получить в пятницу товар.
4 года назад, Москва
Комментарий 102185319
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, приносим свои извинения за то, что произошла такая ситуация. Мы работаем над сервисом для того, чтобы впредь такого не повторялось. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ"
Добрый день, приносим свои извинения за то, что произошла такая ситуация. Мы работаем над сервисом для того, чтобы впредь такого не повторялось. С наилучшими пожеланиями, Служба контроля качества "Ассортимент БТ"
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