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ЯндексЯндекс
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Отзывы о магазине АССОРТИМЕНТ БТ

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Быстро ответил оператор при приеме заказа.
Недостатки:
Доставка убивает все плюсы. Привезли посудомоечную машину к парадной в 22-45 и предложили принимать ее прямо во дворе. На предложение что я ее подниму домой и там распечатаю, получил отказ. От коробки с железным ящиком пришлось отказаться. Не понимаю принципа работы магазина. Не заработал ни кто. Магазин без прибыли, доставка в минусе, дорогу до меня они все равно проделали.
Комментарий:
Не советую с ними иметь дел. Или сразу обговаривайте условия приемки. Ну или покупайте сразу и хороший фонарик и удлинитель на 220 вольт, для проверки техники.
Изменить4 года назад, Санкт-Петербург
Яков
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Это интернет-магазин
Недостатки:
Собственного склада не имеет либо склад с отделом продаж не общается
Комментарий:
Заказал стиральную машинку с доставкой. Заказ подтвердили по телефону В день доставки звонят и сообщают: на складе пересортица, доставить не можем. На основании этого делаю вывод, что магазин продает "воздух", выполняя закупку под клиента у кого-то еще. Свои выводы могу обосновать: 1. Единственный экземпляр стиральной машины на складе - это невероятное везение. я не верю, чтобы мне так вот везло постоянно 2. Мне не было предложено перенести доставку. На мой взгляд магазин, совершивший репутационный "косяк" старается ситуацию выровнять. Чаще всего фиксирует цену и приводит с новой партией. Тут - просто "не можем" 3. Склад почему-то не проверяет товар сразу после подтверждения клиентом. Предвосхищая комментарий "а зачем вскрывать товар, вдруг клиент откажется" отвечу: клиент по закону может отказаться даже по факту доставки, раз вы все равно везете вскрытую технику, то клиент никогда не узнает, вы ее прямо утром вскрыли или неделю назад. Кстати, не вскрыв технику вы не сможете заполнить гарантийный талон и поставить на него печать Подводя итог: для покупки магазин не рекомендую, подводят, ищите более добросовестных.
4 года назад, Москва
Oleg 张奥伟 Stadnik
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Магазин настаивал на доставке с большим крюком по километражу, а НЕ по прямой от КАД. От доставки и товара отказался. Хорошо, что не предложили доставку в Колтуши через Кронштадт...
4 года назад, Санкт-Петербург
Zoy U.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказала пылесос и ни чего не получила. Отговорку лишь, что его уронили при разгрузке.
4 года назад
Алексей А.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
После заказа не перезвонили, пришлось звонить самому. Подтвердили по телефону наличие товара к самовывозу. Приехал забирать, а товара на складе не оказалось. По словам работника склада — ситуация постоянная. Позвонил менеджеру, обрисовал ситуацию. Менеджер обещал(а) разобраться и перезвонить, но не перезвонил(а). В результате, потеряв два часа времени, купил в другом магазине.
Комментарий:
Не покупайте здесь ничего, если вам дорого ваше время!
4 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Стандартный интернет-магазин.
Недостатки:
Попытка обмана клиентов.
Комментарий:
Магазин пытается покупать положительные отзывы, обещая клиентам возврат определённой суммы на телефон (примерно равно стоимости доставки). По факту публикации отзыва обещанные средства клиентам не перечисляются.
Изменить4 года назад, Москва
Денис Асмандияров
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Быстро приняли заказ; Приятный сайт; Ассортимент; Цены
Недостатки:
Ложь, не пытались связаться по мобильному телефону
Комментарий:
Оформил 9.11 заказ на холодильник с доставкой на среду 13.11 с 10 до 15 часов. Сегодня 13.11 до 19:00 звонка от водителя/курьера не было. Перезваниваю в магазин менеджер говорит что доставка планируется в среду с 15 до 23 часов. Думаю хорошо, ладно подождем еще, в итоге через несколько минут перезванивает менеджер и говорит что брак и доставки вообще не будет. И уверяет что звонили и не смогли дозвониться. Нет!!! не пытались - ложь, я специально посмотрел и смс и пропущенных вызовов не было. Руководство разберитесь пожалуйста в данной ситуации, люди целый день сидели дома за зря - очень не приятно получилось.
4 года назад, Москва
Комментарий 102505116
Официальный представитель магазина
Ответ официального представителя магазина
Уважаемый покупатель! В товаре, который Вы заказали при погрузке на доставку был выявлен брак, такой товар по правилам мы не можем доставлять нашим покупателям, поэтому оповестили Вас о данном факте. Данные случаи с дефектом есть в любой компании и никто не может быть застрахован от таких случаев. По вопросу несвоевременного информирования покупателя - к ответственному лицу будет применено дисциплинарное взыскание. Приносим еще раз свои извинения за доставленные неудобства, нам жаль, что мы не смогли исполнить Ваш заказ. С уважением, Служба контроля качества "Ассортимент БТ"
Уважаемый покупатель! В товаре, который Вы заказали при погрузке на доставку был выявлен брак, такой товар по правилам мы не можем доставлять нашим покупателям, поэтому оповестили Вас о данном факте. Данные случаи с дефектом есть в любой компании и никто не может быть застрахован от таких случаев. По вопросу несвоевременного информирования покупателя - к ответственному лицу будет применено дисциплинарное взыскание. Приносим еще раз свои извинения за доставленные неудобства, нам жаль, что мы не смогли исполнить Ваш заказ. С уважением, Служба контроля качества "Ассортимент БТ"
Алексей И.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Магазин размещается на Маркете с отличным ценовым предложением, подтверждает наличие товара, а через некоторое время сообщает что при проверке на складе товар оказался бракованным. Враньё. Как кладовщик может определить бракованный товар или нет. При этом я уже не первый раз пытаюсь у них что-то заказать и всегда товар оказывается последним и бракованным.
4 года назад, Москва
Анна Шехтман
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Очень вежливое общение
Недостатки:
Не доставили товар, не предупредили, что доставки не будет. В результате я потерял время.
Комментарий:
личного кабинета нет, что-либо отследить невозможно.
4 года назад, Санкт-Петербург
Сергей Т.
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Заказ сплит-систему. По телефону оператор обещал 60 месяцев гарантии.По факту 14 дней.
Недостатки:
Сплит-система является контрафактом. Гарантийных талонов нет. На вопрос о гарантии сказали что 14 дней по кассовому чеку. Я спросил, что делать если выйдет из строя - сказали идти в СЦ производителя. На основании чего я это буду делать ответа мне не дали. Производитель требует гарантийный талон. Срок гарантии по нему 36 месяцев и услуги оказывает компания которая продала товар. Гарантийный талон не предоставили. Отказался от покупки. Будьте внимательны и обязывайте заполнять гарантийные талоны данный интернет-магазин, иначе рискуете при поломке остаться ни с чем.
4 года назад, Москва
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