Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине avtobt.ru

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Сергей Борисов
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
ленивые, нежеланиие работать, бестолковый callcentr
4 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
их нет!
Недостатки:
договорились о доставке и созвоне за час, т.к. работаю и надо успеть приехать с работы, но по факту позвонили за 10 мин и сказали что если не успею, они ждать не будут, а при звонке менеджеру, он открещивался, видите ли , за час звонок - чисто условно, ведь я должен и так целый день дома сидеть и ждать доставку, отношение к клиенту ужасное. На следующий день сказали доставят, ок, жду, и тут звонок, где менеджер сообщает, сегодня не привезут, т.к. в вашем районе нет больше доставок и нам не удобно приехать к вам, ждите, мб завтра привезем...
Комментарий:
Ужасный менеджер и магазин, не покупайте у них ничего, клиентоориентированности никакой. Кто хочет сэкономить время и деньги, посмотрите в другом магазине, останетесь довольнее точно!
Изменить4 года назад, Москва
Ra U.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Товар по указанной цене отсутствует у продавца
4 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Долгое ожидание выдачи товара
Изменить4 года назад, Москва
Комментарий 102532973
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Благодарим за обращение в наш магазин. В настоящий момент время ожидания выдачи товара сведено к минимуму. Приносим извинения в связи со сложившейся ситуацией. В будущем постараемся превентивно реагировать на сезонные увеличения спроса, оптимизировать работу склада и шиномонтажа. Будем рады вашим новым заказам!
Добрый день. Благодарим за обращение в наш магазин. В настоящий момент время ожидания выдачи товара сведено к минимуму. Приносим извинения в связи со сложившейся ситуацией. В будущем постараемся превентивно реагировать на сезонные увеличения спроса, оптимизировать работу склада и шиномонтажа. Будем рады вашим новым заказам!
ZZ TOP
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
один из лучших центров по шинам. Но разочаровали один раз. Считаю действия менеджмента не честным. Хотел приобрести одну шину, На сайте она была в одном экземпляре и соответственно стояла цена. я заказал он лайн, через 4 часа перезвонили и сказали что это цена от 4 шт. Как, если в прайсе стоит 1 шт? Даже спорить не стал, взял у конкурентов на 100 рэ дешевле
4 года назад, Москва
Комментарий 102533123
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Благодарим за высокую оценку. Обязательно проведем работу над ошибками и постараемся улучшить качество работы и сервиса. Также благодарим Вас за неоднократное обращение в наш магазин. Будем рады вашим новым заказам!
Добрый день. Благодарим за высокую оценку. Обязательно проведем работу над ошибками и постараемся улучшить качество работы и сервиса. Также благодарим Вас за неоднократное обращение в наш магазин. Будем рады вашим новым заказам!
Sergey Dylyuk
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Цена
Недостатки:
При покупке дисков мне советовали диски типоразмеров, которые не соответствуют рекомендациям производителя. При покупке дисков штатного типоразмера для L200 (т.е. те размеры дисков, с которыми машины обычно идут с завода) диски на передней оси упёрлись в суппорта! Т.е. диски по факту не соответствовали заявленным характеристикам. Принимать диски обратно в магазине отказались, хотя проблему признали, и предложили писать претензию и ждать решений и т.д., либо решать проблему за свой счёт. В итоге проблема установки была решена мной за счёт проставок 5 мм. на передней оси, что не есть хорошо.
5 лет назад, Москва
Иван К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Работают с Почтой России
Недостатки:
Невнимательность отдела доставки
Комментарий:
Заказывал 2шт. гриф гантельный с хромированной ручкой Titan d-26 длина 45 см.Пришли с обрезиненной ручкой.Ну тут или не доглядели или впарили то что осталось.Возиться с отправкой 2х грифов обратно конечно не стал бы.Трэк-номер Почты России выдали спустя несколько дней при чём на сайте он не отслеживался.Спустя несколько дней написал в магазин и пришёл ответ и трэк-номер другой который уже отслеживался.Да и ещё странный момент,номер заказа в профиле на сайте куда-то пропал не в текущих заказах не в архиве ничего не было.Оказывается я ничего не заказывал.Оплату доставки потребовали вперёд.
5 лет назад, Нижний Новгород
Евгений
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Ничего положительного не заметил
Недостатки:
Долго перезванивают для подтверждения заказа. Цена не соответствует действительности. Держат покупателей за дураков.
Комментарий:
Оставил ночью 10 января заказ на аккумулятор для авто Varta D47,цена на яндекс маркете была 2700р с пометкой 50% скидка,на сайте цена была та же.Утром того же дня до 10:40 никто не позвонил и не удосужился обработать заказ,ни смотря на то,что работают с 9!Мы люди не гордые,позвоним сами)Звоню,девушка быстро находит заказ,информацию о наличии и всего остального дать не смогла.Передает менеджерам заявку для того чтобы мне перезвонили и обработали заказ(зачем тогда кол центр,не понятно,если по наличию у них нет никакой информации).Ну да ладно,ждем звонка от менеджера магазина для подтверждения заказа.Через 3 часа,через 3!!!,звонит девушка и сообщает мне о том что аккумулятора по такой цене у них нет и вообще это был сбой в системе и начинает мне быстренько наматывать лапшу на уши.Далее я девушке объясняю ситуацию со своей точки зрения,в этот момент ехал за рулём,и отвлекаться на бесполезные разговоры смысла не видел,на что задал девушке вопрос-У вас все?на что получил ответ-А у вас?думаю о ее компетентности вообще нет смысла что либо говорить.По итогу-4.5 часа прождал подтверждение заказа впустую,аккумулятор мне естественно никто не продал,зато лапшой накормили))за что и получили отзыв
5 лет назад, Москва
Комментарий 101819305
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Технический сбой был оперативно устранен. Приносим извинения за доставленные неудобства. Запись телефонных разговоров будет изучена отделом контроля качества. Благодарим Вас за отзыв.
Здравствуйте. Технический сбой был оперативно устранен. Приносим извинения за доставленные неудобства. Запись телефонных разговоров будет изучена отделом контроля качества. Благодарим Вас за отзыв.
Татьяна Степанова
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Безалаберная работа.
Комментарий:
Сделала заказ. Снегокат. В день заказа мне не перезвонили, на следующий день позвонила сама, в колл центре сказали что заказ видят и передадут менеджерам и они мне перезвонят. Ну и ??? Тишина. С таким отношением к клиентам они разбегутся. Заказала в другом магазине да ещё и дешевле.
5 лет назад, Москва
Сергей Моро
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Никаких
Недостатки:
09.11. был сделан заказ моей сотрудницей на диски Trebl 9993. Я позвонил и попросил изменить самовывоз на доставку. В итоге мне обещали привезти диски во вторник 13.11. Наступил вторник, 13.11 и тишина, звоню сам, оказывается в понедельник было много заказов, никто не удосужился связаться, но и сегодня ничего не привезут, т.к. якобы 2 диска из 4 брак. Однако, из цены 2455 за шт. за выходные диски стали стоить 2630. Видимо бракованные диски дороже. Начали предлагать мне другие диски, тоже штамп, меньшего вылета и по цене более 4 тыс. р. То есть за цену литых ...
Комментарий:
Кроме отрицательных - никаких
5 лет назад, Москва
Комментарий 101537009
Официальный представитель магазина
Ответ официального представителя магазина
Евгений, приносим извинения в связи со сложившейся ситуацией. К сожалению, на складе не смогли найти комплект дисков из-за пересортицы, и вину за это возлагаем полностью на наш магазин. Будут проведены мероприятия на складе и с менеджерским составом для предотвращения возникновения подобных ситуаций в будущем. Пожалуйста, сообщите нам, если потребность в дисках еще актуальна, мы предоставим Вам специальную оптовую цену на выбранный новый товар или иную компенсацию за потраченное Вами время. Спасибо.
Евгений, приносим извинения в связи со сложившейся ситуацией. К сожалению, на складе не смогли найти комплект дисков из-за пересортицы, и вину за это возлагаем полностью на наш магазин. Будут проведены мероприятия на складе и с менеджерским составом для предотвращения возникновения подобных ситуаций в будущем. Пожалуйста, сообщите нам, если потребность в дисках еще актуальна, мы предоставим Вам специальную оптовую цену на выбранный новый товар или иную компенсацию за потраченное Вами время. Спасибо.
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