Есть подделки, ассортимент на сайте не соответствует, персонал грубый, сайт старый и медленно работает, и часто падает
Комментарий:
Ну что можно сказать, цены нормальные, Но! можно найти и лучше. По оригинальности товара есть вопросы, так же много просроченных товаров. Кроме того есть проблемы с ассортиментом, на некоторые позиции цены сильно тзавышены. Сайт полный отстой, тормозит и падает. Персонал не очень любезный, закушались. Я бы не советовал тут покупать.
Скудный выбор, многие позиции, заявленные на сайте, не в наличии. И те, которые в наличии, оказываются, по факту тоже отсутствуют.
множественные несостыковки, длительность осознания, что у них отсутствует проданный мне товар
Комментарий:
Сделал заказ ещё 19 августа, соблазнившись бесплатной доставкой и скидкой. После того как сделал заказ, вскоре, ещё до оплаты получил письмо, что он отменён. Мне перезвонили и сообщили о технической неисправности, попросив сделать новый заказ.
Когда появилась свободная минутка, я сделал новый. Оплата прошла. Приходит письмо, что оплаты нет. Звоню на горячую линию - сообщили, что если платить вечером в пятницу или в выходные, могут приходить такие письма, несмотря на то, что оплата есть. Рекомендовали игнорировать его. Наступил понедельник. Понедельник прошёл хорошо. Ждал, что мне отправят заказ. Не отправили. Во вторник, 24го, приходит письмо, что заказ отменён. Звоню - сообщают, что части товара нет в наличии. Это они поняли спустя 3 дня. Есть такое понятие как комплимент. Если магазин дорожит своей репутацией, не хочет огорчать клиента, то, в случае, когда ожидания клиента не оправданы, делают бонус. Я уточнил, что готов получить хотя бы часть заказа, но с бесплатной доставкой, которая была составляющей частью моей мотивации по совершению заказа. А бесплатная доставка у них при заказе от 5000. А части оплаченного мной товара на общую сумму более 5000 у них нет. Добирать то что мне не нужно лишь чтобы дотянуть до пяти? Конечно, нет. В результате заказ они отменили, порадовать меня хотя бы некоторыми из заказанных мной товарами, не соизволили, комплимент в виде бесплатной доставки не сделали. Буду ли я снова обращаться к ним? Конечно же нет! Я не первый раз делал там заказ и вижу, как качество их работы за последние годы ухудшилось. При такой огромной конкуренции терять постоянных клиентов глупо. Ну, это их выбор. Не рекомендую заказывать там, особенно если товар нужен в срок, ко дню рождения и т.д. Оплатите, неделя пройдёт, а вам заказ отменят.
Широкий ассортимент товаров, продукция очень качественная и недорогая. Очень довольна, что нашла этот магазин, и уже 2 года заказываю парфюм. Спасибо магазину!!
приятные цены, оригнальный товар, огромный выбор парфюмерии, оперативный сервис, быстрая доставка.
Недостатки:
отсутствуют.
Комментарий:
заказывала парфюм впервые. выбрала данный сайт из-за очень приятной цены на тот аромат, который я хотела приобрести. почитала отзывы и всё-таки рискнула. очень переживала, что придёт неоригинальная парфюмерия.
сегодня я забрала свою долгожданную посылку. рада до безумия! пришло всё очень быстро, отчего я была рада вдвойне) теперь буду наслаждаться 100-мл версией своего любимого аромата) спасибо вам, beautydepot, надеюсь что дальнейшее сотрудничество с вами будет таким же приятным, как и в этот раз)
Добрый день, Яна!
Спасибо Вам за отзыв и за заказ, за высокую оценку нашего сервиса. Будем рады видеть Вас снова!
С уважением,
Администрация beautydepot.ru
Добрый день, Яна!
Спасибо Вам за отзыв и за заказ, за высокую оценку нашего сервиса. Будем рады видеть Вас снова!
С уважением,
Администрация beautydepot.ru
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