Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине BEAUTYDISCOUNT

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Инна Дедова
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
1. Большой ассортимент и действительно хорошие цены, даже несмотря на то, что много чего нет в наличии. 2. Нет претензий к качеству товара, все хорошо упаковано
Недостатки:
1. Нет товара в наличии, даже есть показывает на сайте, что есть 2. Не оптимизирован сайт, нет возможности нормального поиска товара (например, вводишь «гель для душа», а он тебе выдает гель-лаки на 50 страниц) 3. Нет возможности дублировать заказы, только набор товара с нуля 4. Операторы абсолютно бесполезны, без знаний и понимания что вообще происходит 5. Нет никакой нормальной системы оповещений клиента о статусе заказа: оплата, доставка, когда и куда и т.п. 6. Не налажена коммуникация с клиентом после получения заказа: заказ сделан 01.07 в 17:48 – оператор звонит 02.07 в 18:21 после того, как уже сгорело время на оплату. Что они делают в таком случае? Просят пойти на сайт и сделать новый заказ «ручками», потому что сами не могут. 7. Для них не дозвонились – это ОДИН звонок 8. Вся клиентская политика построена по принципу «тебе надо, сам сделаешь/найдешь»
Комментарий:
Первый раз в жизни пишу негативный отзыв магазину. Никогда меня так еще никто не разочаровывал. Сама работаю в коммерческой сфере и понимаю «изнутри» как все должно работать и все «подводные камни». И хочу сказать, что работа данного предприятия просто приводит в ужас! Мои заказы были не на 1000 руб, а нормальные заказы на максимальную скидку. Т.е. потенциально хороший, платежеспособный клиент. Мои заказы: №90969 – с горем пополам забрала в июне №93548 – менеджер мне посоветовала снова его сформировать. Я поблагодарила и сказала, что больше не хочу у них ничего заказывать. Мне кажется она была рада)))
5 лет назад, Москва
Комментарий 100714480
Логотип BEAUTYDISCOUNT
BEAUTYDISCOUNT
Ответ официального представителя магазина
Добрый день! Очень жаль, что вы столкнулись только с негативной стороной работы нашего магазина. Мы разберемся с некорректной работой операторов, а оптимизация сайта уже в процессе. Если решитесь дать нам еще один шанс, пишите на почту client@beautydiscount.ru - дадим вам хороший промокод в качестве компенсации.
Добрый день! Очень жаль, что вы столкнулись только с негативной стороной работы нашего магазина. Мы разберемся с некорректной работой операторов, а оптимизация сайта уже в процессе. Если решитесь дать нам еще один шанс, пишите на почту client@beautydiscount.ru - дадим вам хороший промокод в качестве компенсации.
Aleksandr Krylov
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
Самовывоза нет, о чём радостно сообщил оператор.
5 лет назад, Москва
Комментарий 100714494
Логотип BEAUTYDISCOUNT
BEAUTYDISCOUNT
Ответ официального представителя магазина
К сожалению функция самовывоза у нас и правда отсутствует, однако, как нам кажется, это ни в коем случае не характеризует магазин как плохой. Курьерская доставка у нас всего 99 рублей по Москве, а на бензин или автобусы/метро вы явно потратили бы больше, чем заплатите за нашего курьера.
К сожалению функция самовывоза у нас и правда отсутствует, однако, как нам кажется, это ни в коем случае не характеризует магазин как плохой. Курьерская доставка у нас всего 99 рублей по Москве, а на бензин или автобусы/метро вы явно потратили бы больше, чем заплатите за нашего курьера.
Комментарий 101335002
В яндекс маркете для вашего магазина была показана возможность самовывоза. Вы вводите в заблуждение. Кто сколько потратить дело десятое.
В яндекс маркете для вашего магазина была показана возможность самовывоза. Вы вводите в заблуждение. Кто сколько потратить дело десятое.
Ирина Ипатова
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Все было в наличии, быстрая доставка
Недостатки:
нет
Комментарий:
Раза 3 в год заказываю здесь косметику. Сразу набираю на 7000 рублей, потому что скидка получается на весь ассортимент большая и доставка в регион бесплатная, короче намного выгодней. Ассортимент тут большой и есть средства косметические для всей семьи, много профессиональных брендов. Сколько раз заказывала всегда приходит все тщательно упакованное, без подтеков, мятых коробок и т.д., да и срок годности всегда хороший- все свежее. Я довольна работой этого магазина
5 лет назад, Нижнекамск
Вита гамма
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
я последние месяца покупаю здесь косметику. Был у них период, когда напутано было с доставкой и менеджеры были грубоваты (может из-за проблем так было), я чуть не отказалась от них, но потом все наладилось. Сейчас, мне кажется, еще ниже у них цены стали, и привозят заказ вовремя, без задержек. Рада, что все наладилось и не надо искать другой магазин с дешевой качественной косметикой по низким ценам
5 лет назад, Новая Москва
Дарья З.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Оформляю заказы в бьюти дисконте каждые несколько месяцев. Набираю на большую сумму, чтобы доставка была бесплатная и получается вообще выгодно! У нас в городе таких цен конечно нет, да и ассортимента тоже, поэтому многим знакомым советую этот магазин и все мне благодарны)
5 лет назад, Мытищи
schrodingerscat89
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Сделала заказ 11 июня в выходной. Перезвонили и сказали, что заказ формируется 1-2 дня, затем со мной свяжутся о доставке. Так как были длинные выходные, я подождала два рабочих дня, но никто так и не позвонил. 15 июня стала звонить сама, но к телефону никто не подходит. Я потеряла кучу времени, за которое я могла бы уже приобрести товар в другом магазине!
Комментарий:
16.06. мне все таки перезвонили и сообщили, что у них нет половины товара, который я заказала. Великолепный сервис!
5 лет назад, Москва
Комментарий 100671213
Логотип BEAUTYDISCOUNT
BEAUTYDISCOUNT
Ответ официального представителя магазина
Просьба сообщить номер заказа, чтобы мы могли разобраться в сложившейся ситуации. С уважением, BEAUTY DISCOUNT CENTER.
Просьба сообщить номер заказа, чтобы мы могли разобраться в сложившейся ситуации. С уважением, BEAUTY DISCOUNT CENTER.
Люба Ц.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Бьюти дисконт прям спасение для тех, кто скупает косметику с прилавков! Я вот из их числа и очень много времени и денег трачу на выюор новых средств. С бьюти дисконтом стало все проще и интереснее! Здесь оооочень большой выбор косметики, причем как для ухода лица и так, так и для макияжа. При этом у них регулярно действуют какие-то акции, и фиксированные скидки от суммы покупки, поэтому заказывать много получается выгодно. Доставка также на уровне, на следующий день заказ обрабатывают, а еще через день привозят (в Москве живу). Лично мне это магазин нравится и многим про него рассказываю.
5 лет назад, Москва
Надежда Л.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Не возвращают деньги за некондиционный товар
Комментарий:
Прислали в заказе испорченную маску для волос. Третью неделю жду возврата денег. Рассматривают, говорят, мою претензию.
5 лет назад, Москва
Комментарий 100644556
Логотип BEAUTYDISCOUNT
BEAUTYDISCOUNT
Ответ официального представителя магазина
Претензия удовлетворена. Денежные средства в размере 471 рубль будут возвращены в ближайшие дни.
Претензия удовлетворена. Денежные средства в размере 471 рубль будут возвращены в ближайшие дни.
Виктория П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Качественная косметика, хороший ассортимент, пробники в подарок
Комментарий:
Хотите качественную, профессиональную косметику по низким ценам? Тогда вам в бьюти дисконт! Правда) там и низкие цены, а хороший ассортимент косметики, как уходовой, так и декоративной, плюс много серий для тела, волос, для мужчин и даже детей. В общем каждый найдет для себя нужную косметику. И еще немаловажным фактом является доставка бесплатная, далеко не все фирмы так заботятся о своих клиентах. Причем это никак ни как не сказывается на качестве. Доставляют в оговоренное время, упаковывают товар качественно, да и подарочек пробника почти всегда есть! Рекомендую в общем)
5 лет назад, Омск
eltik e.
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Достоинства:
Цены на первый взгляд
Недостатки:
Пустые баночки без косметики
Комментарий:
Сделала заказ на 4 позиции. Баночка с прозрачным матирующим гелем для губ оказалась полностью пустой. Возврат возможен при листах доставки, а я их выкинула, т.к. не заметила сразу. Жаль фото не приложить.
5 лет назад, Москва
Комментарий 100644123
Звонок от менеджера поступил оперативно, спасибо. Менеджер поговорил, так как и надо было это сделать в первый раз сразу без жалобы. Т.к. да, да и еще раз да! Перед тем как писать отзыв я вам и позвонила и претензию написала и всё вы нашли. И, конечно, нужно реабилитировать себя в чужих глазах, но не за счет выставления идиотами ваших покупателей. Не удержалась от написания ответа, уж простите. Вам надо было либо промолчать и ничего не писать в ответ на мой отзыв, либо....короче, вы опять выбрали не правильный подход!
Звонок от менеджера поступил оперативно, спасибо. Менеджер поговорил, так как и надо было это сделать в первый раз сразу без жалобы. Т.к. да, да и еще раз да! Перед тем как писать отзыв я вам и позвонила и претензию написала и всё вы нашли. И, конечно, нужно реабилитировать себя в чужих глазах, но не за счет выставления идиотами ваших покупателей. Не удержалась от написания ответа, уж простите. Вам надо было либо промолчать и ничего не писать в ответ на мой отзыв, либо....короче, вы опять выбрали не правильный подход!
Комментарий 100644518
Логотип BEAUTYDISCOUNT
BEAUTYDISCOUNT
Ответ официального представителя магазина
Да информацию нашли. Просим прощения.
Да информацию нашли. Просим прощения.
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Самый ужасный сервис!!!","type":0,"delivery":null,"deliveredBy":null,"orderId":"5698","votes":{"agree":1,"reject":0,"total":1},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"119355906":{"entity":"review","id":"119355906","isCpa":false,"recommend":true,"shopId":251942,"userId":279992424,"anonymous":0,"created":1609868228000,"averageGrade":5,"comment":"Прекрасное. Как всегда на высоте!","pro":"Грамотные специалисты. Все рассказали по модели, сделали резерв, выбрали наиболее удобный ко мне магазин. 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