Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине BIGTV

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Качество гитары хорошее
Недостатки:
Но мы покупали гитару леворукую,а привезли на праву. Так же написали письмо на обмен чехла на гитару, очень долго отвечают и проблему решают медленно. Для подтверждения заказа позвонили в половине десятого утра,но не было возможности отвечить сразу, пришлось звонить им 11 раз, что бы снять трубку.
Изменить3 года назад, Москва
Комментарий 104869654
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Уточните, пожалуйста, номер Вашего заказа. Желательно, ответить в отзыве. С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Здравствуйте! Уточните, пожалуйста, номер Вашего заказа. Желательно, ответить в отзыве. С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Максим Б.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Товар доставили. Качество соответствует.
Недостатки:
Долго искали потерянный товар. Звонил несколько дней.
3 года назад, Москва
Комментарий 104869535
Официальный представитель магазина
Ответ официального представителя магазина
Максим, здравствуйте! Спасибо за комментарии. Мы приносим искренние извинения за доставленные неудобства. Постарались решить вопрос как можно скорее, 03.04 Вы сообщили, что, согласно информации от курьерской службы, товар к ним не поступал, нам понадобилось некоторое время, чтобы разобраться в ситуации. После того, как курьерская служба подтвердила утерю, новый товар был отправлен Вам за наш счет 05.04. Надеемся на понимание и будем рады сотрудничать с Вами вновь. Подписывайтесь на нашу группу ВКонтакте (https://vk.com/bigtvru) и Instagram (https://www.instagram.com/bigtvru/) и будьте в курсе различных акций и специальных предложений! С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Максим, здравствуйте! Спасибо за комментарии. Мы приносим искренние извинения за доставленные неудобства. Постарались решить вопрос как можно скорее, 03.04 Вы сообщили, что, согласно информации от курьерской службы, товар к ним не поступал, нам понадобилось некоторое время, чтобы разобраться в ситуации. После того, как курьерская служба подтвердила утерю, новый товар был отправлен Вам за наш счет 05.04. Надеемся на понимание и будем рады сотрудничать с Вами вновь. Подписывайтесь на нашу группу ВКонтакте (https://vk.com/bigtvru) и Instagram (https://www.instagram.com/bigtvru/) и будьте в курсе различных акций и специальных предложений! С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Иван Штольц
7
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Скорее что не понравилось... Обычный музыкальный магазин, среди тысяч
Недостатки:
Товар №421186 был оплачен мной 03,04,2021 г, ждал его в г Раменском 8 апреля. До 8 числа не было никакой информации о передвижении товара. Решил позвонить узнать, что происходит, менеджер прикинулся "шлангом" и просил узнать в пункте выдаче пришел ли товар. В конце концов только после моего звонка в БИГ ТВ, я увидел движения моего заказа, списали деньги и передали товар в службу доставки. ППц сервис, я понимаю, что заказ мелкий, но так же пофигистично относиться нельзя! За что тогда деньги менеджеры получают, если они не работают с заказчиком?!
Комментарий:
...
3 года назад, Цибино
Комментарий 104758666
Официальный представитель магазина
Ответ официального представителя магазина
Иван, здравствуйте! Спасибо за комментарии. Приносим извинения, если пришлось ждать покупку дольше, чем предполагалось. Насколько я вижу, все детали уходили Вам смс сообщениями на телефон, который указан в заказе: 03.04.2021 (11:33) -> По счету 618XXX поступили средства - X XXX.XX р. Баланс X XXX.XX р. 03.04.2021 (11:45) -> Спасибо за заказ 4211XX! Менеджер Александр, +7(495)662-11-99 доб.ХХХ 07.04.2021 (20:15) -> По вашему заказу 4211XX получен номер отправления AJX127343223 08.04.2021 (14:54) -> Заказ 4211XX передан в ТК Boxberry Так как ассортимент достаточно широкий, консолидация груза может значительно увеличить сроки поставки. Тем не менее, стараемся максимально оперативно выполнять все заказы и не задерживать отправку заказов в регионы. Надеемся на понимание и будем рады сотрудничать вновь. С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Иван, здравствуйте! Спасибо за комментарии. Приносим извинения, если пришлось ждать покупку дольше, чем предполагалось. Насколько я вижу, все детали уходили Вам смс сообщениями на телефон, который указан в заказе: 03.04.2021 (11:33) -> По счету 618XXX поступили средства - X XXX.XX р. Баланс X XXX.XX р. 03.04.2021 (11:45) -> Спасибо за заказ 4211XX! Менеджер Александр, +7(495)662-11-99 доб.ХХХ 07.04.2021 (20:15) -> По вашему заказу 4211XX получен номер отправления AJX127343223 08.04.2021 (14:54) -> Заказ 4211XX передан в ТК Boxberry Так как ассортимент достаточно широкий, консолидация груза может значительно увеличить сроки поставки. Тем не менее, стараемся максимально оперативно выполнять все заказы и не задерживать отправку заказов в регионы. Надеемся на понимание и будем рады сотрудничать вновь. С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Андрей
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Цены
Недостатки:
Заказ передали курьерской компании с большим опозданием. Обещанный срок доставки не соблюден. Я потерял время в день ожидания и сорвалась репетиция на следующий день. Менеджеры внятно ответить не могут.
Комментарий:
Хочу бонус от магазина за проволочку и некомпетентность персонала.
3 года назад, Москва
Комментарий 104718517
Официальный представитель магазина
Ответ официального представителя магазина
Андрей, здравствуйте! Спасибо за комментарий. Приносим свои искренние извинения за причиненные неудобства. Мы проработаем все недочеты и впредь подобных ситуаций постараемся не допустить. Если мы можем каким-либо образом изменить сложившееся негативное мнение о работе нашего магазина, с удовольствием это сделаем. Подписывайтесь на нашу группу ВКонтакте (https://vk.com/bigtvru) и Instagram (https://www.instagram.com/bigtvru/) и будьте в курсе различных акций и специальных предложений! С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Андрей, здравствуйте! Спасибо за комментарий. Приносим свои искренние извинения за причиненные неудобства. Мы проработаем все недочеты и впредь подобных ситуаций постараемся не допустить. Если мы можем каким-либо образом изменить сложившееся негативное мнение о работе нашего магазина, с удовольствием это сделаем. Подписывайтесь на нашу группу ВКонтакте (https://vk.com/bigtvru) и Instagram (https://www.instagram.com/bigtvru/) и будьте в курсе различных акций и специальных предложений! С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Анна А
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: покупка в магазине
Достоинства:
Очень быстро оформлен заказ, быстрая доставка
Недостатки:
Жидкость которую я покупала с истекшим сроком годности на 4 месяца, из-за того что нужно срочно, пришлось соглашаться, однока это тот товар который не подлежит продаже. Надеюсь что будет работать то для чего я её покупала
3 года назад, Москва
Комментарий 104682580
да, ответ я получила, только после того как я на этом настояла! Следите заранее за тем товаром, который вы принимаете.
да, ответ я получила, только после того как я на этом настояла! Следите заранее за тем товаром, который вы принимаете.
Комментарий 104758850
Официальный представитель магазина
Ответ официального представителя магазина
Анна, здравствуйте! Спасибо за комментарий. Учтем. С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Анна, здравствуйте! Спасибо за комментарий. Учтем. С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Иван Любимов
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Товар не доставили до назначенного времени. Об опоздании не предупредили. Позвонили спустя 1:20 после крайнего времени доставки.
3 года назад, Химки
Комментарий 104646539
перенесли доставку на понедельник. Так же до 16. Прислали в понедельник смс, с подтверждениием доставки до 16. В итоге всё повторилось как в пятницу. Курьер звонит в 17:20 сообщить, что он не успевает к 16. Чудесно! Звоню менеджеру в магазин (Алексею), описываю ситуацию, на что он мне говорит, что магазин не отвечает за доставку. Деньги берёт магазин, а за доставку не отвечает. Вот так вот. Очень клиентоориентированно...
перенесли доставку на понедельник. Так же до 16. Прислали в понедельник смс, с подтверждениием доставки до 16. В итоге всё повторилось как в пятницу. Курьер звонит в 17:20 сообщить, что он не успевает к 16. Чудесно! Звоню менеджеру в магазин (Алексею), описываю ситуацию, на что он мне говорит, что магазин не отвечает за доставку. Деньги берёт магазин, а за доставку не отвечает. Вот так вот. Очень клиентоориентированно...
Комментарий 104677574
Официальный представитель магазина
Ответ официального представителя магазина
Иван, здравствуйте! Приносим извинения за доставленные неудобства. Я с удовольствием сделаю Вам дополнительную скидку от себя на следующий заказ в качестве извинений. Просто напишите мне и укажите в теме письма ID отзыва на ЯМ №123910155. Спасибо! С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Иван, здравствуйте! Приносим извинения за доставленные неудобства. Я с удовольствием сделаю Вам дополнительную скидку от себя на следующий заказ в качестве извинений. Просто напишите мне и укажите в теме письма ID отзыва на ЯМ №123910155. Спасибо! С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Денис Шульгин
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Большая часть заказа получена.
Недостатки:
Не довезли часть заказа - штекер, мелочь, а неприятно, я за него заплатил. На письма не отвечают.
3 года назад, Москва
Комментарий 104626356
Официальный представитель магазина
Ответ официального представителя магазина
Денис, здравствуйте! Спасибо, что поделились случившимся! Насколько я знаю, Вам все довезли. Будем признательны, если отметите в отзыве, что "проблема решена". Спасибо! Подписывайтесь на нашу группу ВКонтакте (https://vk.com/bigtvru) и Instagram (https://www.instagram.com/bigtvru/) и будьте в курсе различных акций и специальных предложений! С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Денис, здравствуйте! Спасибо, что поделились случившимся! Насколько я знаю, Вам все довезли. Будем признательны, если отметите в отзыве, что "проблема решена". Спасибо! Подписывайтесь на нашу группу ВКонтакте (https://vk.com/bigtvru) и Instagram (https://www.instagram.com/bigtvru/) и будьте в курсе различных акций и специальных предложений! С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Любомир Никоноров
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Достоинства:
Большой ассортимент
Недостатки:
После оформления заказа 409234 пришло сообщение о передачи отправления в транспортную компанию с просьбой ожидать информации с трекномером отправления. Спустя 2 суток трекномер мне не быд сообщен, по этоц причине у меня отсутствует информация о статусе отправления моего заказа
3 года назад, Норильск
Комментарий 104549598
Официальный представитель магазина
Ответ официального представителя магазина
Любомир, здравствуйте! Спасибо за покупку и комментарий. Трек номер повторно отправили смс сообщением на Ваш телефон. Будем признательны, если отметите в отзыве, что "проблема решена". Спасибо за понимание! Всего Вам самого доброго! С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Любомир, здравствуйте! Спасибо за покупку и комментарий. Трек номер повторно отправили смс сообщением на Ваш телефон. Будем признательны, если отметите в отзыве, что "проблема решена". Спасибо за понимание! Всего Вам самого доброго! С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Евгений Плисс
8
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
К доставке вопросов нет
Недостатки:
Имел несчастье купить подставку под электропианино. Кривой кусок навоза, к которому пианино только кувалдой можно приколотить. Четыре дырки рассчитать не смогли.
3 года назад, Москва
Комментарий 104513084
Официальный представитель магазина
Ответ официального представителя магазина
Евгений, здравствуйте! Уточните, пожалуйста, номер Вашего заказа. Желательно ответить в отзыве. С Уважением, Наталья Служба контроля качества адрес магазина: www.BIGtv.ru e-mail: help@bigtv.ru
Евгений, здравствуйте! Уточните, пожалуйста, номер Вашего заказа. Желательно ответить в отзыве. С Уважением, Наталья Служба контроля качества адрес магазина: www.BIGtv.ru e-mail: help@bigtv.ru
Комментарий 105223345
откуда я его помню. Дешёвку купил, дешёвку получил. Стоит и ладно.
откуда я его помню. Дешёвку купил, дешёвку получил. Стоит и ладно.
Константин Хмарин
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Недостатки:
Качество товара. ПОДДЕЛКА
Комментарий:
Добрый день. Недавно в Вашем магазине сделал заказ 401896 ( наушники share se215). Получил. Качество оказалось ужасным: очень слабая максимальная громкость, чистота звука отвратительная, при даже слабых низких частотах начинают рыпеть, трещать. Сравнил с наушниками за 780 рублей. Оказались намного мощнее и качественнее звук. Подозреваю, что приобрел ПОДДЕЛКУ.
3 года назад, Ростов-на-Дону
Комментарий 104734907
Официальный представитель магазина
Ответ официального представителя магазина
Константин, здравствуйте! Спасибо за комментарии. Мы не занимаемся продажей поддельных наушников. Все товары приобретаются напрямую у официальных дистрибьюторов в России. Более того, мы являемся официальным дилером продукции Shure в России, поэтому вся продукция этого бренда у нас абсолютно точно оригинальная. Вы можете проверить оригинальность продукции, написав напрямую производителю (проверка по серийному номеру). С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
Константин, здравствуйте! Спасибо за комментарии. Мы не занимаемся продажей поддельных наушников. Все товары приобретаются напрямую у официальных дистрибьюторов в России. Более того, мы являемся официальным дилером продукции Shure в России, поэтому вся продукция этого бренда у нас абсолютно точно оригинальная. Вы можете проверить оригинальность продукции, написав напрямую производителю (проверка по серийному номеру). С Уважением, Наталья Служба контроля качества e-mail: help@bigtv.ru адрес магазина: www.BIGtv.ru
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Так же написали письмо на обмен чехла на гитару, очень долго отвечают и проблему решают медленно. Для подтверждения заказа позвонили в половине десятого утра,но не было возможности отвечить сразу, пришлось звонить им 11 раз, что бы снять трубку.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":2,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]}},"shop":{"307395":{"id":307395,"entity":"shop","overallGradesCount":16666,"newGradesCount3M":0,"newGradesCount":16666,"ratingToShow":4.831693268,"ratingType":2,"oldStatus":"oldshop","oldCutoff":"2022-04-25T22:14:29","shopBrandName":"BIGTV"}},"pager":{"787912ce":{"pageNum":5,"pages":[{"num":1,"current":false},{"num":2,"current":false},{"num":3,"current":false},{"num":4,"current":false},{"num":5,"current":true},{"num":6,"current":false},{"num":7,"current":false},{"num":8,"current":false},{"num":9,"current":false},{"num":10,"current":false},{"num":11,"current":false},{"num":12,"current":false}],"pageSize":10,"count":236,"total":236,"totalPageCount":24,"type":"shopReview","id":"787912ce","entity":"pager"}},"commentary":{"104513084":{"text":"Евгений, здравствуйте!\n\nУточните, пожалуйста, номер Вашего заказа. Желательно ответить в отзыве. \n\nС Уважением,\nНаталья\n\nСлужба контроля качества\nадрес магазина: www.BIGtv.ru\ne-mail: help@bigtv.ru","id":104513084,"entityId":122341314,"state":"NEW","changed":false,"updateTime":1614462543000,"createTime":1614473343490,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"747"},"entity":"commentary","canDelete":false,"isLeaf":false,"levelRootId":"/shopReviewComment/122341314"},"104549598":{"text":"Любомир, здравствуйте!\n\nСпасибо за покупку и комментарий. Трек номер повторно отправили смс сообщением на Ваш телефон. Будем признательны, если отметите в отзыве, что \"проблема решена\". Спасибо за понимание! Всего Вам самого доброго!\n\nС Уважением,\nНаталья\n\nСлужба контроля качества\ne-mail: help@bigtv.ru \nадрес магазина: www.BIGtv.ru","id":104549598,"entityId":122888664,"state":"NEW","changed":false,"updateTime":1614959179000,"createTime":1614969979264,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"307395"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/122888664"},"104626356":{"text":"Денис, здравствуйте!\n\nСпасибо, что поделились случившимся! Насколько я знаю, Вам все довезли. Будем признательны, если отметите в отзыве, что \"проблема решена\". Спасибо!\n\nПодписывайтесь на нашу группу ВКонтакте (https://vk.com/bigtvru) и Instagram (https://www.instagram.com/bigtvru/) и будьте в курсе различных акций и специальных предложений!\n\nС Уважением,\nНаталья\n\nСлужба контроля качества\ne-mail: help@bigtv.ru \nадрес магазина: www.BIGtv.ru","id":104626356,"entityId":123606541,"state":"NEW","changed":false,"updateTime":1616145324000,"createTime":1616156123684,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"747"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/123606541"},"104646539":{"text":"перенесли доставку на понедельник. Так же до 16. Прислали в понедельник смс, с подтверждениием доставки до 16. В итоге всё повторилось как в пятницу. Курьер звонит в 17:20 сообщить, что он не успевает к 16. Чудесно! Звоню менеджеру в магазин (Алексею), описываю ситуацию, на что он мне говорит, что магазин не отвечает за доставку. Деньги берёт магазин, а за доставку не отвечает. Вот так вот. Очень клиентоориентированно...","id":104646539,"entityId":123910155,"parentId":104646121,"state":"NEW","changed":false,"updateTime":1616494467000,"createTime":1616505267290,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"user","id":"wxwghh41zkmzc8ndc3h7mek5r4"},"entity":"commentary","canDelete":false,"isLeaf":false,"replyTo":{"entity":"shop","id":"747"},"levelRootId":"/shopReviewComment/123910155"},"104677574":{"text":"Иван, здравствуйте!\n\nПриносим извинения за доставленные неудобства. Я с удовольствием сделаю Вам дополнительную скидку от себя на следующий заказ в качестве извинений. Просто напишите мне и укажите в теме письма ID отзыва на ЯМ №123910155. Спасибо!\n\nС Уважением,\nНаталья\n\nСлужба контроля качества\ne-mail: help@bigtv.ru \nадрес магазина: www.BIGtv.ru","id":104677574,"entityId":123910155,"parentId":104646539,"state":"NEW","changed":false,"updateTime":1617017269000,"createTime":1617028069400,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"747"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/123910155"},"104682580":{"text":"да, ответ я получила, только после того как я на этом настояла! Следите заранее за тем товаром, который вы принимаете.","id":104682580,"entityId":124329314,"parentId":104682067,"state":"NEW","changed":false,"updateTime":1617095652000,"createTime":1617106451708,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"user","id":"Anna210121"},"entity":"commentary","canDelete":false,"isLeaf":false,"replyTo":{"entity":"shop","id":"747"},"levelRootId":"/shopReviewComment/124329314"},"104718517":{"text":"Андрей, здравствуйте!\n\nСпасибо за комментарий. Приносим свои искренние извинения за причиненные неудобства. Мы проработаем все недочеты и впредь подобных ситуаций постараемся не допустить. Если мы можем каким-либо образом изменить сложившееся негативное мнение о работе нашего магазина, с удовольствием это сделаем.\n\nПодписывайтесь на нашу группу ВКонтакте (https://vk.com/bigtvru) и Instagram (https://www.instagram.com/bigtvru/) и будьте в курсе различных акций и специальных предложений!\n\nС Уважением,\nНаталья\n\nСлужба контроля качества\ne-mail: help@bigtv.ru \nадрес магазина: www.BIGtv.ru","id":104718517,"entityId":124979856,"state":"NEW","changed":false,"updateTime":1617637185000,"createTime":1617647984565,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"747"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/124979856"},"104734907":{"text":"Константин, здравствуйте!\n\nСпасибо за комментарии. Мы не занимаемся продажей поддельных наушников. Все товары приобретаются напрямую у официальных дистрибьюторов в России. Более того, мы являемся официальным дилером продукции Shure в России, поэтому вся продукция этого бренда у нас абсолютно точно оригинальная. Вы можете проверить оригинальность продукции, написав напрямую производителю (проверка по серийному номеру). \n\nС Уважением,\nНаталья\n\nСлужба контроля качества\ne-mail: help@bigtv.ru \nадрес магазина: www.BIGtv.ru","id":104734907,"entityId":121801631,"state":"NEW","changed":false,"updateTime":1617890609000,"createTime":1617901409056,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"747"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/121801631"},"104758666":{"text":"Иван, здравствуйте!\n\nСпасибо за комментарии. Приносим извинения, если пришлось ждать покупку дольше, чем предполагалось. Насколько я вижу, все детали уходили Вам смс сообщениями на телефон, который указан в заказе:\n\n03.04.2021 (11:33) -\u003E По счету 618XXX поступили средства - X XXX.XX р. Баланс X XXX.XX р.\n03.04.2021 (11:45) -\u003E Спасибо за заказ 4211XX! Менеджер Александр, +7(495)662-11-99 доб.ХХХ\n07.04.2021 (20:15) -\u003E По вашему заказу 4211XX получен номер отправления AJX127343223\n08.04.2021 (14:54) -\u003E Заказ 4211XX передан в ТК Boxberry\n\nТак как ассортимент достаточно широкий, консолидация груза может значительно увеличить сроки поставки. Тем не менее, стараемся максимально оперативно выполнять все заказы и не задерживать отправку заказов в регионы. Надеемся на понимание и будем рады сотрудничать вновь.\n\nС Уважением,\nНаталья\n\nСлужба контроля качества\ne-mail: help@bigtv.ru \nадрес магазина: www.BIGtv.ru","id":104758666,"entityId":125379375,"state":"NEW","changed":false,"updateTime":1618321159000,"createTime":1618331959113,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"747"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/125379375"},"104758850":{"text":"Анна, здравствуйте!\n\nСпасибо за комментарий. Учтем.\n\nС Уважением,\nНаталья\n\nСлужба контроля качества\ne-mail: help@bigtv.ru \nадрес магазина: www.BIGtv.ru","id":104758850,"entityId":124329314,"parentId":104682580,"state":"NEW","changed":false,"updateTime":1618322837000,"createTime":1618333636764,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"747"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/124329314"},"104869535":{"text":"Максим, здравствуйте!\n\nСпасибо за комментарии. Мы приносим искренние извинения за доставленные неудобства. Постарались решить вопрос как можно скорее, 03.04 Вы сообщили, что, согласно информации от курьерской службы, товар к ним не поступал, нам понадобилось некоторое время, чтобы разобраться в ситуации. После того, как курьерская служба подтвердила утерю, новый товар был отправлен Вам за наш счет 05.04. Надеемся на понимание и будем рады сотрудничать с Вами вновь.\n\nПодписывайтесь на нашу группу ВКонтакте (https://vk.com/bigtvru) и Instagram (https://www.instagram.com/bigtvru/) и будьте в курсе различных акций и специальных предложений!\n\nС Уважением,\nНаталья\n\nСлужба контроля качества\ne-mail: help@bigtv.ru \nадрес магазина: www.BIGtv.ru","id":104869535,"entityId":126194970,"state":"NEW","changed":false,"updateTime":1620147705000,"createTime":1620158505467,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"747"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/126194970"},"104869654":{"text":"Здравствуйте!\n\nУточните, пожалуйста, номер Вашего заказа.\nЖелательно, ответить в отзыве.\n\nС Уважением,\nНаталья\n\nСлужба контроля качества\ne-mail: help@bigtv.ru \nадрес магазина: www.BIGtv.ru","id":104869654,"entityId":126698922,"state":"NEW","changed":false,"updateTime":1620149463000,"createTime":1620160262988,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"747"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/126698922"},"105223345":{"text":"откуда я его помню. 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