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ЯндексЯндекс
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Отзывы о магазине БИЛАЙН

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Rusich Dvoryanin
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: покупка в магазине
Достоинства:
Качественно
Недостатки:
Нет
Комментарий:
Спасибо за товар
2 года назад, Гулькевичи
Комментарий 150541521
Логотип БИЛАЙН
БИЛАЙН
Ответ официального представителя магазина
Здравствуйте, Руслан! Спасибо за отзыв и оценку «отлично». Мы рады, что вы остались довольны нашей работой. Пусть покупка радует вас как можно дольше! С уважением, Команда билайн
Здравствуйте, Руслан! Спасибо за отзыв и оценку «отлично». Мы рады, что вы остались довольны нашей работой. Пусть покупка радует вас как можно дольше! С уважением, Команда билайн
Дмитрий Дубров
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Цена
Недостатки:
Всё остальное. Время доставки, качество товара (брак)
Комментарий:
Объявили грандиозную распродажу наушников. Видимо, решили на волне чёрной пятницы слить бракованное и возвратное барахло. Захожу на сайт, кладу в корзину, начинаю оформлять - товар больше недоступен, кто-то успел купить его до вас. Видимо, всё было в 1-2 экземплярах, т.к. полчаса щёлкал по похожим товарам с тем же результатом. Ура! Одни наушники заказались. Срок доставки около недели. Очень много для сегодняшнего дня. Ну, да ладно... за такую скидку готов подождать. Звоню оператору: сколько будет лежать товар в магазине. Оператор: только 2 дня (!?). Тихо офигеваю, ну, ладно... Нужный день... тишина... звоню в 8 вечера: вы знаете, доставка задерживается. Этот оператор говорит, что срок хранения 7 дней. Тут я иду читать отзывы и понимаю, что скорее всего, я тупо теряю время, мне пришлют барахло. Так и получилось. Наушники пришли в очень потрёпанной коробке и не заряжались. Жалко потраченного времени. Фу, такими быть. И охота товар гонять туда-сюда?! И, да... отследить на сайте невозможно. Операторы не знают почему и когда починят.
2 года назад, Горячий Ключ
Комментарий 106037684
БИЛАЙН, ну, вы, конечно молодцы, что перезвонили и предложили такой же товар новый в заводской упаковке, но вы реально думаете, что я соглашусь ждать ещё 10 дней доставки в общей сложности без малого месяц (с 15 ноября)? У вас, конечно, оригинальный логотип, но не настолько он мне нравится, чтобы в 2021 году я столько ждал доставки. Алиэкспресс сегодня доставляет из Китая за 2 недели. Всего хорошего.
БИЛАЙН, ну, вы, конечно молодцы, что перезвонили и предложили такой же товар новый в заводской упаковке, но вы реально думаете, что я соглашусь ждать ещё 10 дней доставки в общей сложности без малого месяц (с 15 ноября)? У вас, конечно, оригинальный логотип, но не настолько он мне нравится, чтобы в 2021 году я столько ждал доставки. Алиэкспресс сегодня доставляет из Китая за 2 недели. Всего хорошего.
Комментарий 106041715
Логотип БИЛАЙН
БИЛАЙН
Ответ официального представителя магазина
Добрый день, Дмитрий! Очень жаль, что не удалось прийти к удобному для вас решению. Мы учтем ваши замечания. Обязательно приходите к нам снова! С уважением, команда билайн
Добрый день, Дмитрий! Очень жаль, что не удалось прийти к удобному для вас решению. Мы учтем ваши замечания. Обязательно приходите к нам снова! С уважением, команда билайн
Евгений Д
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Не заметил.
Недостатки:
Полнейшая некомпетентность, отсутствие хоть малейшей клиентоориентированности и отвратительная обратная (если её вообще можно так назвать) связь.
Комментарий:
В хвалёную "Чёрную пятницу" сделал заказ на наушники, с самовывозом (при оформлении товар был в наличии в выбранном пункте) из салона связи. На следующий день пришла смс со ссылкой на оплату и уведомлением, что товар будет доставлен лишь вечером и по совершенно другому адресу. Оплатил. И тишина... В поддержке (куда ещё и еле дозвонишься) сообщили, что теперь товар едет со склада Москвы и будет лишь через три дня. По прошествии этих трёх дней заказ был просто отменен Билайном в одностороннем порядке.
2 года назад, Екатеринбург
Комментарий 106016193
Логотип БИЛАЙН
БИЛАЙН
Ответ официального представителя магазина
Добрый день, Евгений! Благодарим вас за отзыв. Любая информация, касающаяся работы нашего интернет-магазина очень важна для нас, поскольку оказание сервиса самого высокого уровня является нашей ключевой задачей. Мы проверим информацию по вашему вопросу и напишем вам! С уважением, команда билайн
Добрый день, Евгений! Благодарим вас за отзыв. Любая информация, касающаяся работы нашего интернет-магазина очень важна для нас, поскольку оказание сервиса самого высокого уровня является нашей ключевой задачей. Мы проверим информацию по вашему вопросу и напишем вам! С уважением, команда билайн
Андрей
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Недостатки:
Хотел купить сумку ждал 20 мин в конце концов у них что то не получилось и я ушол в др магазин
Комментарий:
Один только негатив
2 года назад, Калуга
Комментарий 106012291
Логотип БИЛАЙН
БИЛАЙН
Ответ официального представителя магазина
Здравствуйте, Андрей! Очень жаль, что столкнулись с такой ситуацией. Надеемся, что данная ситуация не омрачит наше дальнейшее сотрудничество. С уважением, команда билайн.
Здравствуйте, Андрей! Очень жаль, что столкнулись с такой ситуацией. Надеемся, что данная ситуация не омрачит наше дальнейшее сотрудничество. С уважением, команда билайн.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: покупка в магазине
Достоинства:
Ничем особенным не отличается.
Недостатки:
Нет доставки курьером. Более того, когда пишут, что доставка сегодня - это означает, что товар привезут сегодня в тот их магазин, который выберите. И возможно вы успеете сегодня доехать до этого магазина, а скорее всего, нет.
Комментарий:
Берут самый дешевый товар, лепят на него свой бренд, продают на порядок дороже, чем оригинал.
Изменить2 года назад, Москва
Комментарий 106009001
Логотип БИЛАЙН
БИЛАЙН
Ответ официального представителя магазина
Добрый день! Благодарим вас за отзыв. Курьерская доставка у нас осуществляется. Если при оформлении заказа возникли какие-то сложности или вопросы, всегда можно обратиться по бесплатному номеру поддержки интернет-магазина 8 (800) 725-5-725. Мы все подскажем и поможем решить вопрос. Желаем приятных покупок в дальнейшем! С уважением, команда билайн
Добрый день! Благодарим вас за отзыв. Курьерская доставка у нас осуществляется. Если при оформлении заказа возникли какие-то сложности или вопросы, всегда можно обратиться по бесплатному номеру поддержки интернет-магазина 8 (800) 725-5-725. Мы все подскажем и поможем решить вопрос. Желаем приятных покупок в дальнейшем! С уважением, команда билайн
Ирина М.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Скорость доставки
Недостатки:
Продают б/у продукцию, грязную.
Комментарий:
Больше заказывать не буду.
2 года назад, Самара
Комментарий 106013932
Логотип БИЛАЙН
БИЛАЙН
Ответ официального представителя магазина
Ирина, если 7 дней не прошло, вы можете подойти в офис билайн с полным комплектом оборудования и чеком. С уважением, команда билайн.
Ирина, если 7 дней не прошло, вы можете подойти в офис билайн с полным комплектом оборудования и чеком. С уважением, команда билайн.
Комментарий 106014110
БИЛАЙН, вы видимо издеваетесь... Вам на почту все отправлено, в магазине я была. Толку никакого. К чему эта ереписка? Если Вы клиентоориетированы и заинтересованы в решении проблемных ситуаций, решайте их. Ваши сотрудники в магащинах "шлют" клиетов. И наушники с 26.11 находятся в магазине. Забирать ЭТО я не буду.
БИЛАЙН, вы видимо издеваетесь... Вам на почту все отправлено, в магазине я была. Толку никакого. К чему эта ереписка? Если Вы клиентоориетированы и заинтересованы в решении проблемных ситуаций, решайте их. Ваши сотрудники в магащинах "шлют" клиетов. И наушники с 26.11 находятся в магазине. Забирать ЭТО я не буду.
михаил п.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Я заказывал чехол заказ подтвердили сказали ожидайте я сидел специально лома ждал этот чехол 2 ,5 часа и в итоге говорят такого чехла нету прижитом я уже сижу ожидаю заказ я очень расстроен не советую
Комментарий:
Отвратительно также не дали компенсации
2 года назад, Москва
Комментарий 106007530
Логотип БИЛАЙН
БИЛАЙН
Ответ официального представителя магазина
Здравствуйте! Примите наши извинения за сложившуюся ситуацию. Видим, что с вами созванивались наши специалисты. Мы уже направили деньги на возврат. С уважением, команда билайн
Здравствуйте! Примите наши извинения за сложившуюся ситуацию. Видим, что с вами созванивались наши специалисты. Мы уже направили деньги на возврат. С уважением, команда билайн
Имя скрыто
Отзыв не учитывается в рейтинге магазина
Недостатки:
Заказал и оплатил смартфон с доставкой в течение 2 часов. В итоге звонит курьер на ломаном русском что то объясняет,из чего я понял что он вроде его разбил.И предложил позвонить в магазин.Такой же модели у них не оказалось на складе.Сошлись на возврате денег.В итоге 7 дней ни товара ни денег.Просто безобразие какое то.Звонишь каждый день завтраками кормят.Я такого отношения уже не помню.Люди-не заказывайте ничего здесь и уж тем более не оплачивайте.Деньги на ветер!!!Как долбится возврата не представляю.
2 года назад, Москва
Комментарий 106052172
Логотип БИЛАЙН
БИЛАЙН
Ответ официального представителя магазина
Хорошо, со всем разберёмся и вернёмся с ответом.
Хорошо, со всем разберёмся и вернёмся с ответом.
Комментарий 150006690
Имя скрыто
БИЛАЙН, Спасибо-деньги вернули спустя 19 дней.
БИЛАЙН, Спасибо-деньги вернули спустя 19 дней.
Крым Д.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
НЕТ
Недостатки:
ВСЕ! Само существование этой мошеннической компании!!!
Комментарий:
Эта недокомпания обманным путем с меня вытянула пополнений на 700 руб. (Не такие большие деньги, дело принципа!) Услуги не предоставила! Ех гребаная карта так и не заработала в Крыму, хотя уверяли и требовали еще и еще пополнить счет и все заработает! Денег возвращать НЕ ХОТЯТ! Переписка длится уже месяц! Предоставил КУЧУ подтверждающих документов на оплату! Постоянно требуют еще чего то, не удивлюсь что QR код еще потребует! Бегите от них! Они невменяемые и потом ничего не докажите! А эти сраные 700 руб оставьте себе на лекарства!!!
2 года назад, Ялта
Комментарий 106049413
Логотип БИЛАЙН
БИЛАЙН
Ответ официального представителя магазина
Здравствуйте! Нам очень жаль, что вы столкнулись с такой ситуацией, давайте мы во всем разберёмся, напишите нам, пожалуйста, заказ и контактный номер.
Здравствуйте! Нам очень жаль, что вы столкнулись с такой ситуацией, давайте мы во всем разберёмся, напишите нам, пожалуйста, заказ и контактный номер.
Алена К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Цены ниже, чем у других. В принципе, есть из чего выбрать.
Недостатки:
Товар был вскрыт (продали витринный образец).
2 года назад, Тверь
Комментарий 105993856
Логотип БИЛАЙН
БИЛАЙН
Ответ официального представителя магазина
Алена, добрый день! Благодарим вас за отзыв и высокую оценку! Витринные образцы также являются новыми исправными товарами. Упаковка могла быть вскрыта для проверки комплектации и демонстрации товара покупателю. С уважением, команда билайн
Алена, добрый день! Благодарим вас за отзыв и высокую оценку! Витринные образцы также являются новыми исправными товарами. Упаковка могла быть вскрыта для проверки комплектации и демонстрации товара покупателю. С уважением, команда билайн
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После подключили изрядно помотав нервы","pro":"Ничего","contra":"Сказали, что тариф Би+ нельзя подключить к бронзовому номеру 9649949969, стали менять тариф в заказе и потеряли номер.","type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":4,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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