Хамоватая оператор сразу начала угрожать, что доставку нужно оплатить в любом случае. Вы должны оплатить и точка. Могу я позвонить и отменить заказ до конца дня? Через 15 минут не позвоните- оплатите доставку! Ужас какой. Отменила заказ (я надеюсь...). Давно с таким хамством не сталкивалась. Перебивают, слова не дают сказать: вы должны и вы оплАтите!
Заказ не успел забрать из пункта выдачи. Со мной никто не связался и не предупредил, что заказ отвезут назад.
Далее мне пришло письмо с угрозой, что я должен возместить доставку туда-обратно. Иначе меня внесут в список недобросовестных покупателей (в каком веке мы живем?)
Общение с менеджером было на грани хамского, отвечали через раз.
Не рекомендую заказывать.
Заказала 2 книги. Планировала к определённой дате. Заказала за 12 дней, чтобы наверняка.
Из 2х книг пришла одна. Причина? "Человеческий фактор, наверное на складе забыли положить".
Ускоренно доставить книгу никто не предложил. Цитата: "Плановая отправка в среду, так что не успеваем".
В итоге осталась перед поездкой без книги из-за которой, по сути, и заказывала что-либо в этой конторе.
Вежливый оператор. Видно, что работу старается делать качественно. Хороший выбор пунктов выдачи и по факту доставили быстро. Книга была хорошо упакована и абсолютно новая.
Комментарий:
По сути выбрал магазин, потому что книга нужная была только у них и даже сомневался, что привезут, но тем не менее сработано было хорошо. Удачи в развитии.
Добрый день!
Спасибо Вам за заказ и за Ваш отзыв! Мы рады, что Вы остались довольны нашей работой и будем рады видеть Вас в числе наших постоянных покупателей!
Добрый день!
Спасибо Вам за заказ и за Ваш отзыв! Мы рады, что Вы остались довольны нашей работой и будем рады видеть Вас в числе наших постоянных покупателей!
Заказ 8794 должен был приехать Во вторник 10.10 по итогу не звонка не смс. Сама позвонила рассказали что при доставке потеряли каробку. Очень весело.
Предложили скидку если найдут заказ. А перезаказать не понятно можно ли ,так как книг уже нет в наличии .
Ощущение сложилось что их мне было в наличии
Добрый день! К сожалению,при отправке машины с заказами, по техническим причинам, коробка с книгами оказалась повреждена, в следствии чего случилась утеря некоторой части книг, в том числе из Вашего заказа Данное происшествие произошло не по нашей вине,мы будем составлять претензию по утере. В любом случае, мы приносим свои извинения за сложившуюся ситуацию. По уточненной информации на складе данные книги были последними, в данный момент мы отгрузить их Вам не сможем.Поставим Вам эти книги в ожидание,как только они появятся мы Вам перезвоним и оформим Ваш заказ со скидкой .Также , можете выбрать любые другие книги у нас на сайте со скидкой 15% в нашем магазине.Еще раз приносим наши искренние извинения за причиненные неудобства.
Добрый день! К сожалению,при отправке машины с заказами, по техническим причинам, коробка с книгами оказалась повреждена, в следствии чего случилась утеря некоторой части книг, в том числе из Вашего заказа Данное происшествие произошло не по нашей вине,мы будем составлять претензию по утере. В любом случае, мы приносим свои извинения за сложившуюся ситуацию. По уточненной информации на складе данные книги были последними, в данный момент мы отгрузить их Вам не сможем.Поставим Вам эти книги в ожидание,как только они появятся мы Вам перезвоним и оформим Ваш заказ со скидкой .Также , можете выбрать любые другие книги у нас на сайте со скидкой 15% в нашем магазине.Еще раз приносим наши искренние извинения за причиненные неудобства.
Добрый день!
Книга отгружалась со склада в отличном состоянии, возможно логисты при комплектации не проявили должной аккуратности. Мы очень сожалеем что так вышло и приносим свои извинения за причиненные неудобства, в качестве извинения сделаем Вам скидку -15% на следующий заказ.
Добрый день!
Книга отгружалась со склада в отличном состоянии, возможно логисты при комплектации не проявили должной аккуратности. Мы очень сожалеем что так вышло и приносим свои извинения за причиненные неудобства, в качестве извинения сделаем Вам скидку -15% на следующий заказ.
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