Bs-Tyres, разумеется, никто не делает скриншоты всех этапов заказа на маркетплейсах. И меня, как покупателя, меньше всего интересует, кто там рассчитывает даты. Но все покупатели ориентируются на даты доставки и нередко делают выбор среди всех предложений, ориентируясь на этот показатель.
Bs-Tyres, разумеется, никто не делает скриншоты всех этапов заказа на маркетплейсах. И меня, как покупателя, меньше всего интересует, кто там рассчитывает даты. Но все покупатели ориентируются на даты доставки и нередко делают выбор среди всех предложений, ориентируясь на этот показатель.
Курьер кричал , что ему негде припарковать машину и он сейчас развернется и уедет обратно. В адресе , по какой-то причине был перепутан этаж . Вместо 5 указан 3 (странно, я уже делала доставку на дом и проблем не было, а тут какая то ошибка, хотя данные я не меняла). Суть не в этом , в доме есть лифт и я курьеру по телефону объяснила, что там видимо по моей вине ошибка, но этаж будет не 3, а 5. На что курьер начал кричать, что-то там о том , что адрес его не волнуют ошибки и что надо правильно все указывать . Я тогда сказал, хорошо, давайте встретимся на 3 этаже , я подниму шины два этажа на лифте самостоятельно. Далее последовала какая-то странная претензия о том, что негде припарковаться и его машина там перегородит дорогу пока он будет поднимать мне шины. Простите , а я что , отвечаю за парковочные места у себя во дворе ? Если у вас есть такая услуга , то значит курьер должен найти место где припарковаться , и способ как доставить товар. Это же не бесплатно , я оплатила услугу .. странная, конечно, ситуация и претензия к покупателю.
Добрый день!
Если грубость со стороны водителя имела место быть, извиняемся и просим не держать на нас зла. Со своей стороны при повторенном обращении гарантируем приятные бонусы за неудобства.
С уважением,
коллектив магазина Bs-Tyres.ru
Добрый день!
Если грубость со стороны водителя имела место быть, извиняемся и просим не держать на нас зла. Со своей стороны при повторенном обращении гарантируем приятные бонусы за неудобства.
С уважением,
коллектив магазина Bs-Tyres.ru
Добрый день!
Если грубость со стороны водителя имела место быть, извиняемся и просим не держать на нас зла. Со своей стороны при повторенном обращении гарантируем приятные бонусы за неудобства.
С уважением,
коллектив магазина Bs-Tyres.ru
Добрый день!
Если грубость со стороны водителя имела место быть, извиняемся и просим не держать на нас зла. Со своей стороны при повторенном обращении гарантируем приятные бонусы за неудобства.
С уважением,
коллектив магазина Bs-Tyres.ru
• Заказ доставили не в тот день
• Не предупредили о переносе даты
Комментарий:
Продавец не доставил товар в назначенный день и даже не предупредил об этом! Срок перенесли на следующий день, после того как я начал писать в поддержку! Товар был на складе в моём городе. Продавец затягивал время, чтобы я сам приехал и забрал товар (мне писал продавец), чтобы сэкономить на доставке!
Был оплачен подъём на этаж. Сам работаю с доставками и знаю как это делается! Курьер отказался поднимать товар, ссылаясь на менеджера и то что он с другой конторы! Товар был грязный и не упакованный элементарно в обычный пакет хотяб! Пришлось больному с температурой и ушибом ребра самому выходить и таскать всё!
Приносим извинения за ситуацию, спасибо за сигнал. Водитель наказан. Примите в качестве компенсации 20% скидку на шиномонтажные услуги в филиалах компании
Приносим извинения за ситуацию, спасибо за сигнал. Водитель наказан. Примите в качестве компенсации 20% скидку на шиномонтажные услуги в филиалах компании
В вашем заказе изначально были нешипованные шины, это указано в наименовании товара Зимние шины Кама -505 н/ш 175/65 R14 82T. Доставили вам то, что было в заказе.
В вашем заказе изначально были нешипованные шины, это указано в наименовании товара Зимние шины Кама -505 н/ш 175/65 R14 82T. Доставили вам то, что было в заказе.
Заказ доставляли неделю !Ежедневно писали ,что доставка будет сегодня ,на уточняющие вопросы по времени доставки не отвечали ,а потом ночью просто присылали уведомление ,что доставка переносится ...и так неделю .Причём заказаны были шипованные колеса ,на момент доставки уже лежал снег ,а машина была на летней резине!!!
Приносим извинения за ситуацию с Вашим заказом. Сезон, большой поток, мы работаем над улучшением сервиса. С сотрудниками по Вашему заказу проведена работа.
Приносим извинения за ситуацию с Вашим заказом. Сезон, большой поток, мы работаем над улучшением сервиса. С сотрудниками по Вашему заказу проведена работа.
• Заказ доставили не в тот день
• Не предупредили о переносе даты
Комментарий:
Что б я еще раз заказывал у этого продавца резину,больше не буду !!!!
Очень долго везли
Так еще и продавец решал когда ему удобно привезти а не мне !
Ставлю магазину одну звезду как и продавцу только из за этого один негатив на него !!!!!!
Приносим извинения за ситуацию с Вашим заказом. Сезон, большой поток. С сотрудниками проведена работа.
Приносим извинения за ситуацию с Вашим заказом. Сезон, большой поток. С сотрудниками проведена работа.
Читать дальше
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