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ЯндексЯндекс
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Отзывы о магазине Буквоед

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Татьяна С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Недостатки:
Объявили акцию по начислению бонусов по идентификатору чека, но ПО видимо не отрабатывает, чек не виден. Связаться быстро с поддержкой через чат возможности нет, отвечают на вопрос по почте через несколько дней, когда уже срок прошел. При ответе еще запрашивают кучу данных зачем-то. Также не принимают бонусную карту, загруженную в мой личный телефон через приложение Кошелек, только либо пластик надо предъявить, либо через Личный кабинет на сайте. Если это связано с повышенным контролем карт лояльности, то это выглядит странно, тк пластик можно чей угодно предъявить. В общем, попахивает каким-то средневековьем..
2 года назад, Санкт-Петербург
Алексей М.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Недостатки:
У КЦ нет желания помочь разобраться в ситуации.
Комментарий:
Если книга находится в магазине в другом городе, отправить ее с доставкой никак нельзя, но это ладно. Я был готов отправить курьера и купить книгу с помощью него, но позвонить в конкретный магазин и уточнить наличие нельзя. Точнее можно, забронировав ее. Но забронировать во время проведения акции «ПредВолшебная среда» (7-8 декабря) нельзя. КЦ сказал что ничем помочь не может.
2 года назад, Москва
ООО Консультант
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Много мест для самовывоза книг, есть акции на бесплатную доставку
Недостатки:
Книги были очень грязные, наклейки на задней части книги невозможно убрать, что портит внешний вид книг, за такую стоимость это для меня критично. Очень долгая доставка , и если в других магазина появились книги в продаже, то тут вы их не увидите до последнего
Комментарий:
Я сделала несколько заказов впервые в буквоеде, в одном книги были все в наличие, на остальные делала предзаказ. Когда ко мне пришел первый заказ, книги были пыльные и грязные, без упаковки, на задней стороне книги намертво приклеены наклейки с ценой, убрать их невозможно. После этого я позвонила, чтобы аннулировать свои заказы,которые были оплачены. Денежные средства возвращают после написания заявления с указание номера заказа и всех кодов книг в заказе, после этого квеста в течении 10 дней деньги должны вернуться. Первый раз такое вижу, во всех онлайн магазинах деньги возвращались на карту с которой произведена покупка. Для себя я решила этот магазин более не использовать
2 года назад, Воронеж
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
Забирала книгу после заказа в интернет магазине. У книги были пыльные страницы, но я все же решила забрать ее надеясь почистить ластиком. Придя домой обнаружила ещё и царапины на обложке. В магазине с возвратом мне,конечно, отказали.
Комментарий:
У меня б/у книги выглядят лучше чем новая из магазина буквоед. Очень жаль что так не аккуратно относятся к книгам.
Изменить2 года назад, Санкт-Петербург
Марина М.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Единственное место, где нужная мне книга была в наличии. Но это тяжело назвать "достоинством, которое мне понравилось", так как эту книгу я не получила. Но, по крайней мере, довольно быстро отвечают при обращении в службу поддержки.
Недостатки:
Курьер привёз чужой заказ. Мой - тоже неизвестно, куда доставили (курьер отметил, что такое у них часто случается). Менеджер по работе с клиентами принесла свои извинения в электронном письме и написала, что может предложить только самостоятельно оформить новый заказ. Новый оформить, в итоге, тоже не вышло, так как книга была в количестве одной штуки. Когда она вернётся обратно в магазин (и вернётся ли?) - неизвестно. Очень жаль, ведь книга нужна была срочно, а время потрачено просто впустую. Хорошо хоть заранее не оплатила, а выбрала наличные курьеру в качестве способа оплаты, а то пришлось бы ещё возиться с оформлением заявлений на возврат и отправкой по почте из Москвы в Санкт-Петербург.
2 года назад, Москва
Михаил Дегтярев
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Недостатки:
Покупал ПОСЛЕДНЮЮ настенную карту мира. Было подозрение, что будет немного мятая. Но то, что пришло - это кошмар. По ней прыгали все черти мира. Хотел повесить в гостиную, теперь даже не знаю куда девать такую. 800р за лист мятой бумаги. Не приятно.
2 года назад, Владимир
Tatiana Lejal
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
Плюс один : име5ются логопедическая литература.
Недостатки:
мне не понравилась цена доставки -325 рублей! Все убрала из корзины. На других книжных магазинах самовывоз бесплатен! А здесь- за маленькую посылку в 250 рублей я должна доплатить еще 325 . об остальных выражениях в адрес сайта я промолчу!....
Комментарий:
Вычистила корзину и заказывать больше не буду!
2 года назад, Омск
светлана к.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: покупка в магазине
Недостатки:
Цена на книгу "Авангардисты" не соответствует объявленной в интернете. 1039 р.-интернет, 1249 р. Гражданский 41 (0.03.2021)
3 года назад, Санкт-Петербург
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Было в наличии то чего нет у других
Недостатки:
Книга(комикс) пришел в плохом состоянии, края битые и отслаиваются
Комментарий:
Больше сюда ни ногой
Изменить3 года назад, Москва
Валентина
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Вежливый операторы
Недостатки:
Служба доставки не знает, что такое клиентоориентированность
Комментарий:
Заказала подарок мужу на 14 февраля за несколько дней (11 февраля), чтобы курьер успел доставить (на сайте указано доставка 1-3 дня). Курьер позвонил 13.02, хамовато сообщил "в течение часа приеду, а может и нет, ща посмотрю. Да, приеду". Специально осталась дома, ждала его, хотя были и другие дела. По происшествию часа или около того отошла в другую комнату без телефона, вернулась через 10 минут, увидела пропущенный, перезвонила, оказывается это был курьер. Извинилась, что не слышала звонка и спросила, как он далеко, через сколько его ждать теперь. На что он мне заявляет "а уже всё, а надо было трубку брать, я уехал, ставлю статус заказа отказ"... Ни звонка в домофон, ни повторного на телефон, просто не дозвонился, уехал и сделал так, что якобы я отказалась от заказа)) Но это ещё не всё! В этот же день я позвонила по телефону интернет магазина, объяснила ситуацию, надеясь на понимание хоть со стороны магазина, что завтра я планировала дарить подарок, а его сегодня нагло увезли)) Мы сошлись на том, что заказ мы переоформим и привезут его в течение следующих 3 дней. Естественно праздник был испорчен, подарка не было,а самое смешное, что его так и не привезли и не позвонили!!! Сегодня на минуточку четверг 17.02... Спасибо службе доставки за профессионализм! Теряйте и дальше клиентов из-за таких курьеров!))
3 года назад, Москва
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