Быстро обработали заказ и перезвонили. На этом достоинства закончились.
Недостатки:
Отвратительная работа службы доставки. Сначала курьер звонил и требовал, чтобы я подготовила для него бесплатное парковочное место в противном случае угрожал развернуться и уехать. После длительных препирательств, когда я уже по сути отказалась от заказа, он все же соизволил припарковаться во дворе дома, после чего начал звонить и требовать, чтобы я вышла и забрала заказ сама (т.е. предполагалось, что либо я оставлю трехлетнего ребенка дома одного, либо в срочном порядке начну собирать его на улицу, чтобы потом самостоятельно тащить и пакеты с заказом и ребенка), потому что обходить дом для входа в подъезд он не намерен. Заказ был доставлен до квартиры только после моего очередного отказа от заказа. Отдельно отмечу, что курьер был БЕЗ маски и перчаток. Далее что-то заказывать в этом интернет-магазине нет никакого желания и вам не советую.
Комментарий:
В заказе в т.ч. был бассейн, который как позже выяснилось, был совершенно не того цвета, который указан в заказе. Связываться с ними для обмена или возврата не стала, т.к. нервная система дороже. Еще раз общаться с сотрудниками, которые даже отдаленно не в курсе что такое клиентоориентированность, категорически не хочу. Благо есть масса других сайтов, которые предоставляют услуги гораздо более качественно и удобно для своих покупателей.
Добрый день, уважаемый покупатель! Приносим Вам глубочайшие извинения за доставленные неудобства. Для того чтобы принять административные меры к допустившему нарушение регламента персоналу, укажите пожалуйста номер заказа.
Отдельно хочу заметить, что если Ваш адрес находится в зоне платной парковки, то, к сожалению, мы вынуждены просить покупателей предоставить место, где можно оставить машину без нарушения ПДД. Об этом также должны предупреждать операторы.
С уважением, руководство интернет-магазина.
Добрый день, уважаемый покупатель! Приносим Вам глубочайшие извинения за доставленные неудобства. Для того чтобы принять административные меры к допустившему нарушение регламента персоналу, укажите пожалуйста номер заказа.
Отдельно хочу заметить, что если Ваш адрес находится в зоне платной парковки, то, к сожалению, мы вынуждены просить покупателей предоставить место, где можно оставить машину без нарушения ПДД. Об этом также должны предупреждать операторы.
С уважением, руководство интернет-магазина.
не рекомендую! хамство! клиента не ставят ни во что! ДОПОЛНЯЮ: магазин принес извинения
Недостатки:
отвратительное обслуживание! формируют заказ детского питания на свое усмотрение, покупатель узнает по факту доставки, каких позиций не было, они еще подкладывают товар на сове усмотрение, без согласования с клиентом! На телефон отвечает хамка, кричит, говорит не нравится, не заказывайте у нас! ДОПОЛНЯЮ: при следующем заказе доставка была бесплатной. Оформили возврат прошлой позиции, которую я тогда не заказывала... Неприятно, что все детское питание с огромным слоем пыли... Впечатления двоякие от магазина...
Комментарий:
хамство! ДОПОЛНЯЮ: Магазин исправился бесплатной доставкой, но подарок так и не положили, хотя обещали по телефону сами и неоднократно, я не напрашивалась. Также есть неудобства в оплате только наличными... Карты курьер не принимает..
С оператором договорились о доставке во второй половине дня. Живём в центре. Утром позвонил курьер, сказал, что приехал, ему наше "пожелание" не передавали. Предложил оставить соседям, а ему деньги перечислить на карточку потом.
Объяснили курьеру, что это невозможно.
Приехали после обеда, позвонили курьеру, он сказал, что уже не приедет, ждите завтра.
Решили заказать в другом магазине (памперсы закончились) и тут же нашли такую же упаковку значительно дешевле (более чем на 30%),так что всё в результате кончилось хорошо;0)
На этом сайте есть смысл заказывать, если весь день сидеть дома ...
Александр
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После длительных препирательств, когда я уже по сути отказалась от заказа, он все же соизволил припарковаться во дворе дома, после чего начал звонить и требовать, чтобы я вышла и забрала заказ сама (т.е. предполагалось, что либо я оставлю трехлетнего ребенка дома одного, либо в срочном порядке начну собирать его на улицу, чтобы потом самостоятельно тащить и пакеты с заказом и ребенка), потому что обходить дом для входа в подъезд он не намерен. Заказ был доставлен до квартиры только после моего очередного отказа от заказа. Отдельно отмечу, что курьер был БЕЗ маски и перчаток. 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