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ЯндексЯндекс
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Отзывы о магазине DeoShop

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Евгения М
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Внимательная и конструктивная консультация через чат на сайте, оперативно уточнили по наличию, отправили заказ в тот же день. Пункт выдачи недалеко от меня, было очень удобно забрать заказ уже на следующий день. Хорошие скидки на logona.
Недостатки:
Не все позиции были фактически в наличии, но для меня они были непринципиальны.
5 лет назад, Санкт-Петербург
Екатерина З.
2
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Достоинства:
Не лучше других подобных магазинов
Недостатки:
Отсутствие сервиса
Комментарий:
Отношение к клиенту никакое,работают на "отвали". Сделала заказ 31.10.2018, никто не перезвонил, на следующий день позвонила сама, спрашиваю где?, в ответ говорят "товара нет в наличии". Спрашиваю -"а почему есть товар на сайте", мне отвечают "чтоб люди его покупали", говорю "а почему мне не перезвонили?", мне говорят "потому что товара нет в наличии, зачем звонить". Хорошо, мне было не срочно,а у них я уже сделала заказ, думаю подожду, хотя и у конкурентов можно заказать, цена не выше чем в деошопе, в общем согласилась подождать. Сегодня 17.11.2018, звоню узнать где мой заказ - к телефону никто не походит уже пятый день! Заказываю обратный звонок - никто не перезванивает! Вы вообще работаете ребята? Или уже обанкротились с таким сервисом???
5 лет назад, Москва
Комментарий 101577498
DeoShop
Ответ официального представителя магазина
Добрый вечер! Приносим извинения за доставленные неудобства. Менеджер с вами обязательно свяжется для решения вопроса.
Добрый вечер! Приносим извинения за доставленные неудобства. Менеджер с вами обязательно свяжется для решения вопроса.
Комментарий 101577704
Спасибо, вопрос решили!
Спасибо, вопрос решили!
катя петрова
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Хороший ассортимент,быстрое исполнение заказа.качество товара,
Недостатки:
платная доставка в ПВЗ
Комментарий:
Спасибо магазину,нашла то что очень давно не могла найти.
5 лет назад, Москва
Комментарий 101577545
DeoShop
Ответ официального представителя магазина
Добрый вечер! Спасибо за отзыв,будем вам рады снова.
Добрый вечер! Спасибо за отзыв,будем вам рады снова.
luben6
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
внимательность к заказу, контакт с покупателем, хороший сервис, товар пришел в срок
Недостатки:
нет в наличии некоторых товаров по факту, на сайте это не обозначено. Пришлось ждать когда будет в наличии.
Комментарий:
мой заказ в сумме получился дешевле чем в других интернет магазинах, без предоплаты и с бесплатной доставкой.
5 лет назад, Севастополь
Комментарий 101577548
DeoShop
Ответ официального представителя магазина
Добрый вечер! Спасибо за отзыв,будем рады вам снова.
Добрый вечер! Спасибо за отзыв,будем рады вам снова.
Ирина Ирина
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Быстро перезвонили, чтобы сообщить об отсутствии выбранного товара.
Недостатки:
Ничего не меняется годами, товара как не было на складе так и нет. Стандартное предложение поставить заказ на ожидание.
Комментарий:
Прежде чем написать отрицательный отзыв, ждала 5 дней обратной связи по вопросу доставки заказа на ПВЗ, но никто не счел нужным со мной связаться. Заказ забрала, но никакой информации о его доставке не получала, а магазин проигнорировал мой запрос по данному вопросу. Ситуация совсем не удивляет, но все равно очень неприятно.
5 лет назад, Москва
Комментарий 101424048
DeoShop
Ответ официального представителя магазина
Добрый день! Ирина,спасибо за отзыв. Смс уведомление о поступлении товара на пункт выдачи отправляется автоматически, курьерской службой . Запрос в курьерскую службу был отправлен.Возможно произошел технический сбой. Извините за неудобства.
Добрый день! Ирина,спасибо за отзыв. Смс уведомление о поступлении товара на пункт выдачи отправляется автоматически, курьерской службой . Запрос в курьерскую службу был отправлен.Возможно произошел технический сбой. Извините за неудобства.
Имя скрыто
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Достоинства:
ничего
Недостатки:
Отвратительное отношение к клиенту.
Комментарий:
Откровенно врут. 20 июля сделал заказ, в наличии не оказалось двух позиций, поэтому согласился подождать неделю до полной комплектации заказа. Никакой информации от магазина не получал, поэтому позвонил, чтобы уточнить. Выяснилось, что ничего не отправили, пообещали сделать это в ближайшее время и сообщить трекинговый номер. И снова пропали. Позвонил 10 августа - менеджер Яна сказала, что никто ничего не отправлял и "вот сегодня отправим и сообщим вам трек". Разумеется, опять не связались и не отправили. 11 августа уже некая Ольга сказала, что у нее трека тоже нет и до понедельника она мне ничем помочь не может. Не советую связываться с этим магазином. Как я понимаю, они не могут справиться с малейшей проблемой и у них какие-то большие проблемы с доставкой.
5 лет назад, Москва
Комментарий 101423752
DeoShop
Ответ официального представителя магазина
Добрый день! Спасибо за отзыв. Отправка почтовых заказов у нас ускорилась. Приносим извинения за доставленные неудобства.
Добрый день! Спасибо за отзыв. Отправка почтовых заказов у нас ускорилась. Приносим извинения за доставленные неудобства.
Наталья Н.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Всё, что написано на сайте магазина про доставку - неправда! Заказала 20 числа, оплатила 21, ждала до 28, оказалось, отправка почтой у них только по средам, ждала до 2 числа (уже следующий месяц). Написали, что отправили, когда прислали трек, то оказалось что вообще отправили только 3 числа. Ужас! По телефону никакуЮ информацию у них не узнать. Хорошо, что вообще что-то выслали, пока не получила свой заказ, напишу ещё отзыв
Комментарий:
Получила свой заказ, все как в описании и на сайте. Не знаю, что за проблема у них была с отправкой(, писали, извинялись. К магазину просьба, не вводить в заблуждение покупателей, а написать правду об отправке заказа почтой в регионы, чтобы покупатели рассчитывали, когда заказать и когда оплатить!
6 лет назад, Пенза
Комментарий 101423749
DeoShop
Ответ официального представителя магазина
Добрый день! Спасибо за отзыв. Отправка почтовых заказов у нас ускорилась. Приносим извинения за доставленные неудобства.
Добрый день! Спасибо за отзыв. Отправка почтовых заказов у нас ускорилась. Приносим извинения за доставленные неудобства.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
оформление сайта
Недостатки:
обратная связь-никакая.
Комментарий:
Заказала товар в этом магазине, оплатила сразу. На почту пришло письмо с ссылкой на личный кабинет, в котором состояние моего заказа значилось "как отправлен". Несколько раз заходила просматривать состояние заказа. Без изменений.После двух недель ожидания, тщетно пытаюсь связаться с магазином. На письма не отвечают. А теперь, ко всему прочему, не могу зайти в свой личный кабинет на сайте магазина и, самое забавное- на сам сайт DEOSHOP (!) Со своего компьютера, а вернее со своего IP-адреса. А с другого-могу!
Изменить6 лет назад, Мегион
Комментарий 100441199
DeoShop
Ответ официального представителя магазина
Добрый день! Ирина, спасибо за отзыв, данным вопросом уже занимаются, постараемся решить в ближайшие дни.
Добрый день! Ирина, спасибо за отзыв, данным вопросом уже занимаются, постараемся решить в ближайшие дни.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: покупка в магазине
Достоинства:
Сегодня получила свой заказ. Спасибо огромное. Все именно то, что я заказывала. Весь товар надлежащего качества и соответствует описанию и фото, выложенным на страницах сайта. Заказ было делать просто. Еще мне понравилась работа Ваших менеджеров и консультантов. Быстрые, предельно понятные ответы, готовность помочь в любом вопросе, по-правде, очень радует. Скорость отправки и сопровождение тоже без нареканий.
Изменить6 лет назад, Феодосия
Galla Group
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Быстрый ответ за запрос.
Недостатки:
Кроме быстрого ответа, больше ничего положительного не было. Доставку отменяли два раза без предупреждения. Приходилось самой звонить и выяснять, почему курьер не приехал. Менеджер пообещала разобраться и лично проконтролировать доставку. В третий раз не доставили по той же схеме - курьер даже не позвонил. Зашла на сайт, хотела оставить претензию - заказ не нашла, его просто удалили.
Комментарий:
Никому не советую - трата времени и нервов. Нулевой контроль за исполнением и никакого желания просто выполнить свою работу.
6 лет назад, Москва
Комментарий 100233534
DeoShop
Ответ официального представителя магазина
Добрый день! Спасибо за отзыв, в ближайшее время с Вами свяжемся и разберем данный вопрос.
Добрый день! Спасибо за отзыв, в ближайшее время с Вами свяжемся и разберем данный вопрос.
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Весь товар надлежащего качества и соответствует описанию и фото, выложенным на страницах сайта. Заказ было делать просто. Еще мне понравилась работа Ваших менеджеров и консультантов. Быстрые, предельно понятные ответы, готовность помочь в любом вопросе, по-правде, очень радует. Скорость отправки и сопровождение тоже без нареканий.","contra":null,"type":0,"delivery":2,"deliveredBy":null,"orderId":"№3966857","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Феодосия"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"76900876":{"entity":"review","id":"76900876","isCpa":false,"recommend":false,"shopId":32670,"anonymous":1,"created":1520665561000,"averageGrade":1,"comment":"Заказала товар в этом магазине, оплатила сразу. 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К магазину просьба, не вводить в заблуждение покупателей, а написать правду об отправке заказа почтой в регионы, чтобы покупатели рассчитывали, когда заказать и когда оплатить!\n","pro":null,"contra":"Всё, что написано на сайте магазина про доставку - неправда! Заказала 20 числа, оплатила 21, ждала до 28, оказалось, отправка почтой у них только по средам, ждала до 2 числа (уже следующий месяц). Написали, что отправили, когда прислали трек, то оказалось что вообще отправили только 3 числа. Ужас! По телефону никакуЮ информацию у них не узнать. 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Заказ забрала, но никакой информации о его доставке не получала, а магазин проигнорировал мой запрос по данному вопросу. Ситуация совсем не удивляет, но все равно очень неприятно.","pro":"Быстро перезвонили, чтобы сообщить об отсутствии выбранного товара.","contra":"Ничего не меняется годами, товара как не было на складе так и нет. Стандартное предложение поставить заказ на ожидание.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"84139413":{"entity":"review","id":"84139413","isCpa":false,"recommend":true,"shopId":32670,"userId":728575552,"anonymous":0,"created":1542048362000,"averageGrade":5,"comment":"мой заказ в сумме получился дешевле чем в других интернет магазинах, без предоплаты и с бесплатной доставкой.","pro":"внимательность к заказу, контакт с покупателем, хороший сервис, товар пришел в срок","contra":"нет в наличии некоторых товаров по факту, на сайте это не обозначено. Пришлось ждать когда будет в наличии.","type":0,"delivery":0,"deliveredBy":null,"orderId":"4445522","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Севастополь"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":2,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"84198551":{"entity":"review","id":"84198551","isCpa":false,"recommend":true,"shopId":32670,"userId":16332701,"anonymous":0,"created":1542190470000,"averageGrade":5,"comment":"Спасибо магазину,нашла то что очень давно не могла найти.","pro":"Хороший ассортимент,быстрое исполнение заказа.качество товара,","contra":"платная доставка в ПВЗ","type":0,"delivery":1,"deliveredBy":null,"orderId":"D4460578","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"84322095":{"entity":"review","id":"84322095","isCpa":false,"recommend":false,"shopId":32670,"userId":11079573,"anonymous":0,"created":1542473915000,"averageGrade":1,"comment":"Отношение к клиенту никакое,работают на \"отвали\". Сделала заказ 31.10.2018, никто не перезвонил, на следующий день позвонила сама, спрашиваю где?, в ответ говорят \"товара нет в наличии\". Спрашиваю -\"а почему есть товар на сайте\", мне отвечают \"чтоб люди его покупали\", говорю \"а почему мне не перезвонили?\", мне говорят \"потому что товара нет в наличии, зачем звонить\". Хорошо, мне было не срочно,а у них я уже сделала заказ, думаю подожду, хотя и у конкурентов можно заказать, цена не выше чем в деошопе, в общем согласилась подождать. Сегодня 17.11.2018, звоню узнать где мой заказ - к телефону никто не походит уже пятый день! Заказываю обратный звонок - никто не перезванивает! Вы вообще работаете ребята? 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