Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине DESBO.RU

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Юрий
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
При заезде вроде и все было не плохо, если бы не результат.
Недостатки:
Устанавливал электровентилятор отопителя на Субару Форестер в автосервисе. После "диагностики" предложили замену. Поставили Luzar(овский). Проработал чуть более 3-х месяцев и стал шуметь, даже на небольших оборотах появился неприятный звук в салоне. Как будто крыльчатка задевала за что то. Снял, поставил восстановленный родной, тишина. Дома проверил "Лузар", уже при разгоне и напряжении чуть более 4 вольт непонятный звук, будто от крыльчатки. Жаль выброшенных 9 тысяч, проблема в старом была в очистке и смазке подшипников, даже щетки не пришлось менять, работы на один час.
Комментарий:
Сложилось впечатление, что пропихнуть замену запчасти приоритет. Соглашусь с этим лишь когда есть прямая необходимость в плане безопасности или дорогого восстановления.
2 года назад, Самара
Комментарий 106024944
Логотип DESBO.RU
DESBO.RU
Ответ официального представителя магазина
Юрий. Вы не оставили данных о дате заезда или номере заказа. Нам не удалось идентифицировать точно ваш заказ. Поэтому ответить можем только, в общем. Мы предлагаем нашим клиентам несколько вариантов замен: дорогой оригинал, либо аналоги, иногда дешевые аналоги. Клиент вправе выбрать сам вариант, за какой готов платить. Иногда выбор осложняется тем, что, например, оригинальную запчасть необходимо заказывать, но на складе есть дешевый аналог, часто клиент не готов ждать и выбирает дешевый аналог. В любом случае мы даем гарантии не менее 6 месяцев на детали. И если у вас что-то вышло из строя, вы можете к нам обратиться, мы проверим и заменим по гарантии. Ну а то, что вы старый обратно поставили, так это может быть не надолго. В любом случае, из вашего рассказа следует, что он был не исправный, возможно смазка на некоторое время продлит ему жизнь. Но мы, как сервис, не можем позволить себе такую работу. Ведь если он выйдет из строя в ближайшие пару месяцев, вы обратитесь к нам по гарантии. Нам придется делать двойную работу, второй раз уже бесплатно. В приориритете у нас не новая запчасть, как таковая, а исправная.
Юрий. Вы не оставили данных о дате заезда или номере заказа. Нам не удалось идентифицировать точно ваш заказ. Поэтому ответить можем только, в общем. Мы предлагаем нашим клиентам несколько вариантов замен: дорогой оригинал, либо аналоги, иногда дешевые аналоги. Клиент вправе выбрать сам вариант, за какой готов платить. Иногда выбор осложняется тем, что, например, оригинальную запчасть необходимо заказывать, но на складе есть дешевый аналог, часто клиент не готов ждать и выбирает дешевый аналог. В любом случае мы даем гарантии не менее 6 месяцев на детали. И если у вас что-то вышло из строя, вы можете к нам обратиться, мы проверим и заменим по гарантии. Ну а то, что вы старый обратно поставили, так это может быть не надолго. В любом случае, из вашего рассказа следует, что он был не исправный, возможно смазка на некоторое время продлит ему жизнь. Но мы, как сервис, не можем позволить себе такую работу. Ведь если он выйдет из строя в ближайшие пару месяцев, вы обратитесь к нам по гарантии. Нам придется делать двойную работу, второй раз уже бесплатно. В приориритете у нас не новая запчасть, как таковая, а исправная.
Павел
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Достоинства:
Все в срок, рекомендую
2 года назад, Самара
Михаил М.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Заказывал в Экзисте сальники, а Экзист подвел - перенесли доставку на 6 дней. Не хотелось переносить запись в сервис, назначенную назавтра и я стал искать запчасти в интернете, в итоге нужное нашлось в Desbo. Кроме того заказ доставили в магазин за 2 часа! В итоге я смог его забрать в тот же день и к ремонту подготовился. Спасибо за скорость и чёткую работу!
3 года назад, Самара
Комментарий 104871895
Логотип DESBO.RU
DESBO.RU
Ответ официального представителя магазина
Михаил, спасибо большое за такой подробный положительный отзыв!
Михаил, спасибо большое за такой подробный положительный отзыв!
валерий б.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Быстро поивезли
Недостатки:
Нет
Комментарий:
Оперативно сработали. Быстро доставили.
4 года назад, Самара
Комментарий 102672482
Логотип DESBO.RU
DESBO.RU
Ответ официального представителя магазина
Спасибо за ваш отзыв, Валерий.
Спасибо за ваш отзыв, Валерий.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
заказывал из магазина гагарина 122 с доставкой на следующий день, менеджеры на выдаче похоже делают свой маленький бизнес , сделал заказ назвали цену она мне показалась высокой дома проверил из личного кабинета цена оказалась процентов на двадцать ниже,на следующий день при получении товара я попросил объяснить почему так мне сказали что я заказывал из магазина что это розничная наценка.......странно это,сказали если не нравиться можешь пойти в другой магазин(((
Изменить4 года назад, Самара
Комментарий 102372494
Логотип DESBO.RU
DESBO.RU
Ответ официального представителя магазина
И за что 1 звезда, в итоге? Вам все озвучили и объяснили. Если вам не нравится цена, то вы можете не покупать.
И за что 1 звезда, в итоге? Вам все озвучили и объяснили. Если вам не нравится цена, то вы можете не покупать.
Игорь Банатов
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Всё очень хорошо, быстро, качественно.
4 года назад, Самара
Комментарий 102155978
Логотип DESBO.RU
DESBO.RU
Ответ официального представителя магазина
Спасибо за отзыв, Игорь.
Спасибо за отзыв, Игорь.
Ник Гр
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Заказал масло, 14 мая прислали уведомление что масло в магазине можно забирать, сегодня 16 мая звоню в магазин говорят масла нет.
4 года назад, Самара
Комментарий 101991477
Логотип DESBO.RU
DESBO.RU
Ответ официального представителя магазина
Приносим извинения. Отзыв по делу. Масло лежало без оплаты несколько дней и менеджер решил его продать, как раз оно было кому то нужно. А для вас перезаказал. Именно в этот момент вы и пришли за ним. Сожалеем.
Приносим извинения. Отзыв по делу. Масло лежало без оплаты несколько дней и менеджер решил его продать, как раз оно было кому то нужно. А для вас перезаказал. Именно в этот момент вы и пришли за ним. Сожалеем.
Дмитрий П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Оставил заявку на патрубок радиатора 30.04.2019 и сразу оплатил. Сейчас уже 08.05. Позвонил поинтересоваться, когда придет заказ? Говорят еще не отправили, хотя срок доставки 3 дня. Из-за их "оперативности" я и моя семья, остались на все майские праздники без машины. Большое спасибо. Это мой последний заказ в Desbo Самара
5 лет назад, Самара
Комментарий 101991482
Логотип DESBO.RU
DESBO.RU
Ответ официального представителя магазина
Нам жаль, что так вышло. Но иногда бывает так, что запчасти не приезжают. Это очень редко, но бывает. Стараемся работать только с самыми надежными поставщиками, но накладки и у них случаются.
Нам жаль, что так вышло. Но иногда бывает так, что запчасти не приезжают. Это очень редко, но бывает. Стараемся работать только с самыми надежными поставщиками, но накладки и у них случаются.
Cherokee
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Профессиональный подбор и консультация по товарам, внимательные и вежливые продавцы.
Недостатки:
нет
Комментарий:
Хочу воспользоваться еще услугами, а хочу еще воспользоваться автосервисом....
5 лет назад, Самара
Комментарий 101991491
Логотип DESBO.RU
DESBO.RU
Ответ официального представителя магазина
Спасибо за отзыв, Юрий.
Спасибо за отзыв, Юрий.
Стаксель
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
адекватно и грамотно работают,без суеты и лишних обещаний.
Недостатки:
недостатков пока не наблюдал
Комментарий:
хороший магазин
5 лет назад, Самара
Комментарий 101991492
Логотип DESBO.RU
DESBO.RU
Ответ официального представителя магазина
Спасибо за отзыв.
Спасибо за отзыв.
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