Заказывал ранее в dfsport, с магазином знаком)
Оформил заказ в начале января. Заказал боты жене. Ботинки нужны были в течение 3х недель, к отпуску на ГЛК. Пришли быстро, за 2 недели... Но вот правый ботинок был не того размера!
Моему возмущению не было предела. Я уже представлял, как менеджер будет всё долго проверять, запрашивать фото/видеофиксацию и т.д. и по итогу ботинок если и отправят, то через месяц другой. В любом случае, до отпуска, в Хабаровска новый бот не успеет приехать.
Позвонил в магазин, попросили отправить фото ботинок и чека. Через 3-4 часа отправили ботинок сдэк экспрессом (отправка за счёт магазина). Через 4 дня ботинок был у меня!!!
Попросили отправить им не подошедший ботинок обратно, сдэком, опять же за их счёт. Сделал)
Остался приятно удивлен уровнем сервиса и скоростью работы. Спасибо)
На сайте из каталога выбрал и оформил заказ, горнолыжные штаны STOCKLI, сразу перезвонил менеджер, подсказал размеры в см, обсудили все моменты по доставке тк сдэк. После оплаты по выставленным реквизитам сразу отправили товар. Упаковали надежно, брюки полностью соответствуют описанию, новые с бирками, качество отличное. Полностью доволен покупкой. Рекомендую всем для быстрой и гарантированной сделки.
Отличный магазин. С очень гуманными ценами. И прекрасным отношением к клиенту. Для всех, кто открывает для себя мир горнолыжного спорта - отличная точка старта.
Отличный магазин!!!!
Заказывала оборудование в другой город. Менеджер замечательно проконсультировал, помог определиться и правильно подобрать ростовку и размер с учётом всех моих потребностей! Получила всё точно в срок, как и говорил менеджер по телефону, всё пришло размер в размер и то, что надо! Огромное спасибо за экспертное консультирование, индивидуальный подход и доступные цены! 100% лучший магазин в который когда-либо обращалась, всем советую! Так же хочу отметить, что на сайте реальные цены и наличие, что тоже очень радует!
Быстрая доставка
Отзывчивая тех. поддержка
Отличный цены и хорошие скидки
Недостатки:
Была ошибка на сайте с размером товара, получив увидел что размер не верный. Списавшись с тех. Поддержкой оформили возврат. Перед покупкой лучше запросите живые фото товара, других не достатков не обнаружил.
Комментарий:
В целом отличный магазин, я остался довольным. Порадовали цены на скидках, закупил для себя необходимый спорт инвентарь. Товар пришёл хорошо упакованным и быстро. Рекомендую, буду теперь там приобретать себе товар на скидках.
Добрый день. Большое спасибо за подробный отзыв! Приносим извинение за случившуюся ошибку, примем меры, чтобы избежать подобного в будущем. Рады, что все в итоге закончилось хорошо. Всего доброго!
Добрый день. Большое спасибо за подробный отзыв! Приносим извинение за случившуюся ошибку, примем меры, чтобы избежать подобного в будущем. Рады, что все в итоге закончилось хорошо. Всего доброго!
Добрый день! Большое спасибо за высокую оценку.
Всегда на связи, Ваш DFSport!
Добрый день! Большое спасибо за высокую оценку.
Всегда на связи, Ваш DFSport!
Читать дальше
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Пришлось самому выяснять, на российском сайте производителя тоже не нашёл, увидел только в каком-то европейском магазине, определился, и оплатил сноуборд и доставку, это больше 37 тысяч. Позвонил в магазин, и попросил перед отправкой убедиться, что сноуборд в порядке, мне ответили, мол не переживайте, он новый, всё будет нормально, я ответил, что читал на форуме, что получали повреждённые доски, поэтому я вас прошу, посмотрите, тем более, что у вас их 5 штук, потому что я живу на другом конце страны, а доска стоит полторы моей месячной зарплаты, девушка мне ответила, мол хорошо, мы вас поняли. 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Вообщем вот так меня огорчил DFSPORT.","type":0,"delivery":0,"deliveredBy":null,"orderId":" Заказа 17643 от 12 апреля 2022 года","votes":{"agree":7,"reject":5,"total":12},"photos":[],"videos":[],"region":{"entity":"region","name":"Владивосток"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"179338001":{"entity":"review","id":"179338001","isCpa":false,"recommend":false,"shopId":285389,"userId":248474415,"anonymous":0,"created":1670829379256,"averageGrade":1,"comment":null,"pro":"-","contra":"Предварительно вечером в субботу, за 2 часа до закрытия, позвонил уточнить наличие интересующего товара, сотрудник подтвердил наличие в магазине. На следующий день приехал в магазин, выяснилось что нужного размера нет.\n\nНамеренно дезинформировали, потратив несколько часов моего времени.\n\nОчень похоже что торгуют прокатными вещами пол видом новых, вещи в зале грязные, со следами носки.","type":0,"delivery":2,"deliveredBy":null,"orderId":null,"votes":{"agree":5,"reject":5,"total":10},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
