Менеджер подробно рязъяснил отличие двух модификаций оборудования.
Недостатки:
Заказывали Швонарезчик TSS RH-500GE, оплатили, по факту пришла другая модификация TSS RH-500L, которую мне было намного выгоднее купить в другой фирме с бесплатной доставкой. Созвонился с менеджером, выставившим счет. Так как сроки поджимали, решили оставить данную модель с возвратом разницы на мой банковский счет.
Комментарий:
Перезвонил менеджер компании, объяснил всю ситуацию, разницу по товару вернули.
Реагируют на критику ,значит не всё потеряно.Позвонили ,извинились за менеджера.В будущем надеемся на совместную работу.
Комментарий:
Если человек осознаёт что он не прав по отношению к клиенту и находит время и смелость извинится за своего сотрудника,как поступили в моём случае , это уже хорошо. Желаю процветания и коммерческого благополучия.
Андрей, спасибо вам за отзыв!
Мы регулярно работаем над качеством нашего сервиса. Ваша честная обратная связь дает нам возможность становиться лучше. Мы рады, что вопрос удалось решить!
С уважением,
Диам Алмаз
Андрей, спасибо вам за отзыв!
Мы регулярно работаем над качеством нашего сервиса. Ваша честная обратная связь дает нам возможность становиться лучше. Мы рады, что вопрос удалось решить!
С уважением,
Диам Алмаз
Дмитрий, спасибо Вам за обратную связь и отзыв о нашем магазине!
Приносим Вам извинения за доставленные неудобства. Мы делаем все возможное, чтобы в дальнейшем такие ситуации не повторялись.
По любым вопросам и пожеланиям относительно качества нашего сервиса Вы можете писать нам на почту: ceo@diam-almaz.ru
Нам очень важно Ваше мнение, так как мы ежедневно работаем над улучшением качества нашего сервиса и подробно рассматриваем каждое обращение от наших клиентов!
С уважением,
Служба контроля качества сервиса Диам Алмаз
Дмитрий, спасибо Вам за обратную связь и отзыв о нашем магазине!
Приносим Вам извинения за доставленные неудобства. Мы делаем все возможное, чтобы в дальнейшем такие ситуации не повторялись.
По любым вопросам и пожеланиям относительно качества нашего сервиса Вы можете писать нам на почту: ceo@diam-almaz.ru
Нам очень важно Ваше мнение, так как мы ежедневно работаем над улучшением качества нашего сервиса и подробно рассматриваем каждое обращение от наших клиентов!
С уважением,
Служба контроля качества сервиса Диам Алмаз
Ещё 566 человек поставили магазину оценку, но ничего не написали о нём
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Обратился в компанию Диам Алмаз, получил подробную консультацию. Видно, что спецы глубоко разбираются в теме. И выбор у них богатый. После консультации определился с моделью генератора. Бесплатную доставку сделали быстро, да еще и подарок дали. Одним из достоинств генератора является выход на 12 вольт для зарядки аккумулятора. Перемещается агрегат легко, благодаря шаси, и пуск ручной быстрый. Три раза уже запускал. 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