Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Дочки Сыночки

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Drop D.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Вроде бы есть ассортимент, но это только кажется...
Недостатки:
А нет в наличии ничего, хотя вроде бы есть. Ну или ребята просто никак не могут научится работать. ОООчень подвели! Никакое просто общение с клиентом и обратная связь! Оно просто на нуле!
Комментарий:
Не рассчитывайте, что тут вам предложат адекватный интернет магазин!. Это просто шарашконтора в действии! 11 декабря сделала заказ на 15 наименований! Оплатила сразу же! Далее в ЛК отражается: "обработка заказа" - "сборка заказа" и!! "доставка покупателю". Заказа должен приехать 11 января, и вдруг, 30 декабря приходит от Банка, что прошел возврат денег на карту! Ни звонка! Ни извинений! ни предупреждения, что мол товара нет или что-то еще! ЭТО КАПЕЦ! Заказ сделали заранее, он коллективный, деньги утверждены, собраны и оплачены, 15 человек ждут заказ и вдруг, через 20 дней! отмена со стороны магазина, причем молчаливая, без объяснений!!! Не заказывайте тут ничего, если у вас есть дедлайн! ПРОСТО ШВЫРНУЛИ ПОДЛО 30 декабря и все!
2 года назад, Москва
Комментарий 150149198
Дочки Сыночки
Ответ официального представителя магазина
Доброго времени суток! Спасибо, что выделили время и написали нам отзыв. Благодарим Вас за своевременный сигнал и неравнодушное отношение к качеству сервиса в нашем интернет-магазине. Для нас постоянный и довольный клиент – не пустое слово, поэтому мы со всей внимательностью отнеслись к вашему отзыву и приняли соответствующие меры. Мы понимаем, что подобные инциденты, хотя и происходят крайне редко, не укрепляют авторитет нашей компании и хотим заверить Вас, что нами были приняты необходимые меры по улучшению сервиса и устранению недостатков, для предотвращения аналогичных ситуаций в будущем. От лица нашей компании приносим Вам свои искренние извинения за доставленные неудобства. Всего Вам доброго!
Доброго времени суток! Спасибо, что выделили время и написали нам отзыв. Благодарим Вас за своевременный сигнал и неравнодушное отношение к качеству сервиса в нашем интернет-магазине. Для нас постоянный и довольный клиент – не пустое слово, поэтому мы со всей внимательностью отнеслись к вашему отзыву и приняли соответствующие меры. Мы понимаем, что подобные инциденты, хотя и происходят крайне редко, не укрепляют авторитет нашей компании и хотим заверить Вас, что нами были приняты необходимые меры по улучшению сервиса и устранению недостатков, для предотвращения аналогичных ситуаций в будущем. От лица нашей компании приносим Вам свои искренние извинения за доставленные неудобства. Всего Вам доброго!
Анастасия
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Не возвращают деньги за возврат!!!
Комментарий:
Никому не рекомендую пользоваться интернет-магазином «Дочки и сыночки»!!!Заказала в интернет магазине ботинки, они не подошли ребёнку. Стала звонить чтобы оформить возврат. Оказалось, что для этого мне нужно написать заявление прикрепить его на сайт, сфотографировать товар… И ещё ждать три дня!!! Ни один интернет магазин в котором я покупала товар так не работает!!!Позже со мной связался сотрудник службы поддержки. Следуя инструкции я вернула обувь в магазин. Написала ещё два заявления на возврат. Сейчас магазин молчит. Операторы бросают трубки!!! С момента возврата обуви прошло пол месяца!!!
2 года назад, Москва
Комментарий 105694694
Дочки Сыночки
Ответ официального представителя магазина
Здравствуйте! Спасибо Вам, что выделили время и написали. Благодарим Вас за оставленный отзыв. Нам очень важно мнение каждого покупателя. Ваши комментарии направлены в отдел по развитию. Просим направить нам претензию через "обратную связь" если вопрос еще не решен. Приносим извинения за доставленные неудобства. Всегда будем рады видеть Вас снова!
Здравствуйте! Спасибо Вам, что выделили время и написали. Благодарим Вас за оставленный отзыв. Нам очень важно мнение каждого покупателя. Ваши комментарии направлены в отдел по развитию. Просим направить нам претензию через "обратную связь" если вопрос еще не решен. Приносим извинения за доставленные неудобства. Всегда будем рады видеть Вас снова!
максим.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
То что заказываешь потом оказывается нету, приезжаешь забирать оказывается не комплект.
Комментарий:
Самый плохой детский интерн-магазин.
2 года назад, Москва
Комментарий 105669830
Дочки Сыночки
Ответ официального представителя магазина
Здравствуйте! Спасибо Вам, что выделили время и написали. Благодарим Вас за оставленный отзыв. Нам очень важно мнение каждого покупателя. Ваши комментарии направлены в отдел по развитию. По некорректной работе проводится проверка. Просим направить нам претензию через "обратную связь" если вопрос еще не решен. Приносим извинения за доставленные неудобства. Всегда будем рады видеть Вас снова!
Здравствуйте! Спасибо Вам, что выделили время и написали. Благодарим Вас за оставленный отзыв. Нам очень важно мнение каждого покупателя. Ваши комментарии направлены в отдел по развитию. По некорректной работе проводится проверка. Просим направить нам претензию через "обратную связь" если вопрос еще не решен. Приносим извинения за доставленные неудобства. Всегда будем рады видеть Вас снова!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Удобная доставка в пункты самовывоза.
Недостатки:
Товар не соответствует описанию на сайте.
Комментарий:
Заказ №37064621. Заказывал набор машинок, на сайте есть фото набора и каждой машинки по отдельности. Привезли совсем другие. Кроме того, из трех машинок две одинаковые.)) Мелочь, но не приятно.
Изменить2 года назад, Москва
Комментарий 105568996
Дочки Сыночки
Ответ официального представителя магазина
Добрый день. Мы благодарим Вас за оставленный отзыв. От лица интернет-магазина "Дочки сыночки" приносим, Вам, извинения за доставленные неудобства. Пожалуйста, оставьте Вашу претензию через форму "Обратная связь" на нашем сайте. Наши специалисты обязательно разберутся в сложившейся ситуации и свяжутся с Вами. Всего Вам доброго!
Добрый день. Мы благодарим Вас за оставленный отзыв. От лица интернет-магазина "Дочки сыночки" приносим, Вам, извинения за доставленные неудобства. Пожалуйста, оставьте Вашу претензию через форму "Обратная связь" на нашем сайте. Наши специалисты обязательно разберутся в сложившейся ситуации и свяжутся с Вами. Всего Вам доброго!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: покупка в магазине
Достоинства:
Ностальгия по нулевым.
Недостатки:
Все товары были свалены в один контейнер, приходилось ещё искать свой заказной товар.
Изменить2 года назад, Москва
Комментарий 105540492
Дочки Сыночки
Ответ официального представителя магазина
Добрый день. Мы благодарим Вас за оставленный отзыв. От лица интернет-магазина "Дочки сыночки" приносим, Вам, извинения за доставленные неудобства. Пожалуйста, оставьте Вашу претензию через форму "Обратная связь" на нашем сайте. Наши специалисты обязательно разберутся в сложившейся ситуации и свяжутся с Вами. Всего Вам доброго!
Добрый день. Мы благодарим Вас за оставленный отзыв. От лица интернет-магазина "Дочки сыночки" приносим, Вам, извинения за доставленные неудобства. Пожалуйста, оставьте Вашу претензию через форму "Обратная связь" на нашем сайте. Наши специалисты обязательно разберутся в сложившейся ситуации и свяжутся с Вами. Всего Вам доброго!
Людмила Юрьевна
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Ужасное приложение!!!! Уже больше часа не могу оформить заказ. Смс ни одно не пришло при входе в приложение. Магазин для самовывоза не найти быстро ,нужно все перебрать. Вобщем ,можно хуже, да некуда!!!
2 года назад
Комментарий 105435380
Дочки Сыночки
Ответ официального представителя магазина
Добрый день. Спасибо Вам за то, что выделили время и написали. Благодарим Вас за оставленный отзыв. Нам очень важно мнение каждого покупателя. Ваши комментарии направлены в отдел развития, для улучшения качества обслуживания наших клиентов. Всегда будем Вам рады!
Добрый день. Спасибо Вам за то, что выделили время и написали. Благодарим Вас за оставленный отзыв. Нам очень важно мнение каждого покупателя. Ваши комментарии направлены в отдел развития, для улучшения качества обслуживания наших клиентов. Всегда будем Вам рады!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
Долгая доставка в магазин самовывоза
Изменить2 года назад, Санкт-Петербург
Комментарий 105408654
Дочки Сыночки
Ответ официального представителя магазина
Добрый день! Мы признательны Вам за отзыв. Будем рады видеть Вас вновь!
Добрый день! Мы признательны Вам за отзыв. Будем рады видеть Вас вновь!
Зухра Л.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
большой ассортимент товаров...
Недостатки:
что за самовывоз нужно платить!
2 года назад, Пермь
Комментарий 105392797
Дочки Сыночки
Ответ официального представителя магазина
Добрый день! Мы признательны Вам за отзыв. Будем рады видеть Вас вновь!
Добрый день! Мы признательны Вам за отзыв. Будем рады видеть Вас вновь!
Юлия Ш.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Ассортимент
Недостатки:
Товары все в рваных и пыльных коробках. Сотрудники всегда или хамят или ничего не знают... в Интернет-магазине заказ разбивают на несколько заказов, при этом получается платная доставка. Что за бред? Заказал за 1 раз, а доставку разбивают на 3 дня. Одну часть можно забрать в магазине, вторую - через неделю самовывозом за 99р. И третью - через 2 недели опять за 99р.? Не отлажана система интернет-заказов. Приходишь к кассиру. Сначала ждёшь очередь, чтобы заказ нашли, далее снова в этой же очереди, чтобы пробить. Почему пробивает и заказы ищет кассир???
Комментарий:
Ну иногда приходится повозиться и всё же заказать, т.к. ассортимент достойный
2 года назад, Москва
Комментарий 105304911
Дочки Сыночки
Ответ официального представителя магазина
Добрый день. Спасибо Вам за то, что выделили время и написали. Благодарим Вас за оставленный отзыв. Нам очень важно мнение каждого покупателя. Ваши комментарии направлены в отдел развития, для улучшения качества обслуживания наших клиентов. Всегда будем Вам рады!
Добрый день. Спасибо Вам за то, что выделили время и написали. Благодарим Вас за оставленный отзыв. Нам очень важно мнение каждого покупателя. Ваши комментарии направлены в отдел развития, для улучшения качества обслуживания наших клиентов. Всегда будем Вам рады!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Хорошая одежда,часто скидки
Недостатки:
Большие очереди,консультанты не помогают,постоянно заняты
Комментарий:
нет
Изменить2 года назад, Белгород
Комментарий 105278716
Дочки Сыночки
Ответ официального представителя магазина
Доброго Времени суток. Мы благодарим Вас за оставленный отзыв. От лица магазина "Дочки сыночки" приносим, Вам, извинения за доставленные неудобства. Ваше мнение очень важно для нас. Всего Вам самого доброго.
Доброго Времени суток. Мы благодарим Вас за оставленный отзыв. От лица магазина "Дочки сыночки" приносим, Вам, извинения за доставленные неудобства. Ваше мнение очень важно для нас. Всего Вам самого доброго.
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Комплект после распаковки оказался грязный и местами появляется уже плесень!","type":0,"delivery":0,"deliveredBy":null,"orderId":"915816421_SM","votes":{"agree":6,"reject":5,"total":11},"photos":[],"videos":[],"region":{"entity":"region","name":"Омск"},"isProblemResolved":false,"factors":[{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"155173855":{"entity":"review","id":"155173855","isCpa":false,"recommend":false,"shopId":536108,"anonymous":1,"created":1647068670894,"averageGrade":1,"comment":null,"pro":"Никаких","contra":"2,5 месяца не могли вернуть деньги за возврат товара.","type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":10,"reject":7,"total":17},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"155551401":{"entity":"review","id":"155551401","isCpa":false,"recommend":false,"shopId":179876,"userId":35631184,"anonymous":0,"created":1648222465830,"averageGrade":1,"comment":"Спасибо, что испортили ребенку праздник","pro":"Нет","contra":"Оформленный заказ с ПЛАТНОЙ доставкой не привезли","type":0,"delivery":0,"deliveredBy":null,"orderId":"№39692862","votes":{"agree":5,"reject":10,"total":15},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"156724585":{"entity":"review","id":"156724585","isCpa":false,"recommend":false,"shopId":179876,"userId":1549370,"anonymous":0,"created":1649511415006,"averageGrade":1,"comment":"Ужасно.","pro":"Ничего хорошего, не покупайте в этом магазине сложных или дорогих товаров.","contra":"Получили кроватку неполной комплектации, составили акт с курьером, ждали довози деталей - их так и не привезли. 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