Десять дней ждал отгрузки, только после нескольких дней бомбления телефона удалось выяснить, что одной позиции не хватает. После долгожданной отправки выяснилось, что отправили не так, как договаривались. В итоге все приехало, но осадок остался.
Комментарий:
Оценка Четыре только за цену. Если Вам не нравится плохой сервис - Вам точно не сюда.
Оплатил, но товар не получил. Указанные номера по одному не отвечают, по второму трубку берут очень редко! Когда дозваниваюсь, постоянно отвечают, что будет завтра с 09.09.2021. По почте вообще отвечать перестали, как оплатил счет. Мошейничество!
Скорость и качество ответов на вопросы по продукции.
Самая лучшая цена из всех просмотренных вариантов.
Быстрая отправка.
Человечное неравнодушное отношение к покупателям.
Комментарий:
Нужно было купить центробежный вентилятор. Оказалось, что при всем обилии предложений в интернете сделать это непросто. Возможно, из-за приоритета оптовых заказов. Возможно, по другим причинам. Половина компаний, куда я отправил запрос по email, вообще не ответила. В двух случаях мне пришлось звонить дважды(!) чтобы мой email нашли, прочитали и ответили. Из тех же случаев где ответ был чаще всего оказывалось, что либо информация о наличии, либо информация о цене уже неактуальна.
И на фоне всего этого ecobig.ru это просто оазис клиентоориентированности в пустыне равнодушия)
1.Отвечали всегда в течении часа или нескольких часов (при том, что вентилятор я выбирал месяц и писем был почти десяток).
2.Предлагали советы по выбору.
3.Дали самую лучшую цену (причем по технике разных изготовителей) из всех вариантов.
4.Спросили как мне удобнее оплатить (после общения с вент.компаниями такой простой вопрос воспринимается как чудо, да).
5.Отправили товар ТК по моему выбору в течении 24 часов, причем до терминала ТК для отправки доставили бесплатно (в половине случаев у других это стоило бы 300-500 р.).
В общем, искреннее рекомендую ecobig.ru как интернет-магазин, где сочетаются цена/качество и неравнодушное человечное отношение! Огромное Спасибо руководителю направления «Вентиляция и Промышленный Холод» Екатерине за терпение и помощь!
Заказывал Приточно-вытяжную установку Royal Clima SOFFIO Uno RCS 350 U в этом магазине, хорошая цена да еще и скидку предоставили, собрана качественно. Доставка была в другой город, дополнительно оформили в жесткую упаковку и трек выслали вслед отправления. Получил целую, без нареканий к транспортной. Получил хороший опыт сотрудничества с данной компанией, по случаю обращусь еще.
Недостатки:
Нет
Комментарий:
Огромное спасибо за отзывчивость, компетентность и индивидуальный подход к клиенту.
Покупал вентилятор Ostberg. Оперативное и приятное общение с менеджером. Пошли на встречу по вариантам доставки.
В целом очень приятный магазин, если понадобится в будущем что-нибудь из вентиляции/кондиционирования, обязательно вернусь.
Шикарный, компитентный персонал, внимательное отношение к клиенту.
Комментарий:
Менеджер Екатерина удивительно быстро и оперативно решила вопрос о замене ошибочно приобретённого(по вине клиента) оборудования. Безгранично благодарен!
Спасибо за Ваш отзыв, но мы Вам сразу говорили, что вентилятор в наличии на центральном складе и как машина туда поехала, мы сообщили и держали связь с Александром, который приехал и забрал вентилятор. Так же прошу связаться с нами и сообщить, где не верно указано описание. Товар был у нас на складе, но Ваш человек не смог приехать за ним день в день.
Спасибо за Ваш отзыв, но мы Вам сразу говорили, что вентилятор в наличии на центральном складе и как машина туда поехала, мы сообщили и держали связь с Александром, который приехал и забрал вентилятор. Так же прошу связаться с нами и сообщить, где не верно указано описание. Товар был у нас на складе, но Ваш человек не смог приехать за ним день в день.
Читать дальше
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