Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине ELC

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Галина Тыщенко
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
только платная доставка и только боксберри, а этот боксберри привозит в совершенно другие пункты выдачи заказов. при этом в моем городе есть магазин данного бренда. но они не делают доставки!!!!!!!
Комментарий:
хотела сделать заказ. но с таким отношением к клиентам.заказ делать не буду, куплю игрушку в магазине, в котором можно получить заказ, не тратя огромные деньги на доставку, при этом еще и пункты выдачи будут рядом, а не за несколько километров.
4 года назад, Ростов-на-Дону
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Все чаще стали привозить бракованную продукцию
Комментарий:
Очень любила этот магазин. Многих «подсадила» на него. Но! Сейчас все чаще стали привозить бракованную продукцию. Купила в подарок большую кухню elc. Когда стали распаковывать оказалось что она бракованная. Обменять товар можно только в розничном магазине. И никак по-другому (именниница живет за мкадом и ближайший elc в минутах 30 от дома). Кухня огромная. Отвезти ее на метро/автобусе невозможно. Только такси. Просила вызвать курьера для возврата товара, мне отказали. Уважаемый магазин , почему перед отправкой товара вы его не проверяете ? Бракованная продукция это ваша вина. Возьмите пример с магазинов , которые вызывают курьера за свой счёт если они реализовали бракованную продукцию!!! Это не первый случай брака в вашем магазине. В прошлый раз так же на подарок (железная дорога elc) была купленна игрушка , которую в дальнейшем поменяли. Благо ваш магазин располагался очень близко. Так же в вашем магазине был приобретён пиратский корабль (комплектуется кораблём и шлюпкой). Так вот корабль был без шлюпки. Так и играем без нее. Теперь приобретать вещи в вашем магазине не хочу !!!
Изменить4 года назад, Москва
Александр Ш.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
интересные скидки на игрушки по акциям
Недостатки:
У магазина один только недостаток, но весьма существенный. Это сотрудники которые упаковывают заказы при дистанционной продаже, ну или, может, это политика магазина такая. Но отправлять заказы транспортными компаниями без должной упаковки это верх неблагоразумия. Предыдущий мой заказ испорчен на 70%, последний на 20%. упаковано было в стрейч пленку. потеря времени и обман ожидания. Хорошо, что хоть частичный выкуп возможен.
Комментарий:
Розничный магазин - отлично. Доставка - 0.
4 года назад, Чусовой
Комментарий 102459854
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Александр! Благодарим Вас за обращение. Просьба написать нам в форму обратной связи https://www.elc-russia.ru/sp-online, мы обязательно разберемся.
Здравствуйте, Александр! Благодарим Вас за обращение. Просьба написать нам в форму обратной связи https://www.elc-russia.ru/sp-online, мы обязательно разберемся.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Известный магазин с качественными красивыми игрушками
Недостатки:
Неприятные, невежливые продавцы. Даже удивительно, давно с таким не сталкивалась. Все ооочень медленно, учитывая, что я была единственным покупателем в магазине.
Комментарий:
Забирала интернет заказ самовывозом, пришла смс о готовности заказа. Продавщица искала заказ минут 10-15.
Изменить5 лет назад, Москва
Комментарий 101891487
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Благодарим Вас за отзыв. Уточните, пожалуйста, номер заказа, чтобы мы могли разобраться в ситуации. Будем ждать Ваш ответ!
Здравствуйте! Благодарим Вас за отзыв. Уточните, пожалуйста, номер заказа, чтобы мы могли разобраться в ситуации. Будем ждать Ваш ответ!
Ирина
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Магазин рядом с метро. В данном случае - это единственное достоинство.
Недостатки:
Неразбериха с артикулами, неклиентоориентированное поведение персонала.
Комментарий:
Заказала на сайте самовывозом из магазина 2 фигурки из серии Щенячий патруль. По приходу в магазин мне предложили совершенно другие позиции. При первой же попытке возразить, резко было предложено сверить артикулы самой, сказано, что игрушка, которую я хочу, не может стоить так дешево (она была по распродажной цене на сайте). В итоге пришлось забрать то, что предложили, т.к. дочка очень ждала подарок. Вместо собачки с рюкзаком-трансформером получена статичная фигурка с игровым полем. Придя домой, сверила заказ на эл. почте - заказаны были щенки с рюкзаками. То ли несоответствие фото на сайте (кстати, в чеке тоже значится собака с рюкзаком), то ли некомпетентность сотрудников. Очень неприятная ситуация. Больше с этим магазином связываться не буду, и знакомым не посоветую. Вместо арт. 1000004400|16600 был арт. 1000053262|20087332/6022626
5 лет назад, Москва
Комментарий 101862200
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Ирина! Благодарим Вас за отзыв. От лица компании приносим наши искренние извинения за доставленные неудобства. Мы направили информацию в розничный магазин для дальнейшего решения вопроса.
Здравствуйте, Ирина! Благодарим Вас за отзыв. От лица компании приносим наши искренние извинения за доставленные неудобства. Мы направили информацию в розничный магазин для дальнейшего решения вопроса.
Максим О.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
К сожалению очень плохое впечатление. Расстроилась.
Недостатки:
Заказанные игрушки имеют не товарный вид. Упаковки заклеены скотчем, грязные, потрепанные. В общем подарить их уже не получиться! Одна игрушка вообще бракованная...в мусор((
Комментарий:
Магазин испортился. Раньше был на много лучше. Цены в предложениях на сайте, отличаются от цен в корзине(((
5 лет назад, Курск
Комментарий 101640266
Официальный представитель магазина
Ответ официального представителя магазина
Максим, здравствуйте! Мы направили Вам письмо для урегулирования данного вопроса. Приносим свои извинения за доставленные Вам неудобства!
Максим, здравствуйте! Мы направили Вам письмо для урегулирования данного вопроса. Приносим свои извинения за доставленные Вам неудобства!
Алексей П.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Заказ обработали очень быстро, через полчаса после заказа, игрушку уже можно было забрать из магазина (самовывоз)
Недостатки:
Продавец на отрез отказалась показать и проверить робота, которого я покупал в подарок на Новый год. Дословно: "я вам не дам вскрывать коробку до оплаты, если что-то с ним не так у вас есть 2 недели на возврат"
Комментарий:
Мне кажется, что в 21 веке уже нужно уметь работать с клиентами и не бояться проверять товар до покупки. Даже после того как я оплатил заказ, продавец отказалась проверять робота сославшись на отсутствие возможности сделать это...
5 лет назад, Санкт-Петербург
Комментарий 101639982
Официальный представитель магазина
Ответ официального представителя магазина
Алексей, спасибо, что уделили нам время и оставили отзыв. Нам крайне неприятно, что с Вы столкнулись с данной ситуацией. Информируем Вас, что, к сожалению, вскрывать коробку товара нет возможности до оплаты в связи с тем, что при вскрытии коробки будет нарушен товарный вид и если заказ не будет выкуплен, товар не будет подлежать продаже.
Алексей, спасибо, что уделили нам время и оставили отзыв. Нам крайне неприятно, что с Вы столкнулись с данной ситуацией. Информируем Вас, что, к сожалению, вскрывать коробку товара нет возможности до оплаты в связи с тем, что при вскрытии коробки будет нарушен товарный вид и если заказ не будет выкуплен, товар не будет подлежать продаже.
Milena
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Доставка вовремя
Недостатки:
в наборе купленном в подарок ребенку на новый год отсутствует сумка с аксессуарами указанными в комплекте.
Комментарий:
Позвонила на горячую линию магазина ELC . тел 8 800 250 44 10, сказали что рассмотрят мою заявку - претензию в течение трех дней. Видимо подарить вовремя не удастся.
5 лет назад, Москва
Комментарий 101628314
Официальный представитель магазина
Ответ официального представителя магазина
Милена, спасибо за уделенное время! Мы приносим свои извинения за доставленные Вам неудобства. Ранее наши специалисты связывались с Вами для решения данного вопроса. Если у Вас остались какие-либо вопросы, обращайтесь. Мы с радостью на них ответ!
Милена, спасибо за уделенное время! Мы приносим свои извинения за доставленные Вам неудобства. Ранее наши специалисты связывались с Вами для решения данного вопроса. Если у Вас остались какие-либо вопросы, обращайтесь. Мы с радостью на них ответ!
Natalia Sorokina
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Товары очень хорошего качества
Недостатки:
Не возможно купить как Юр.лицо, и даже когда хотим купить как физ.лицо доставка не осуществляется во многие города(только по Москве и Питеру)Хотели оформить крупный заказ, но очень жаль что не думают о покупателях с других городов которые стали бы покупать часто и большими партиями
5 лет назад, Чебоксары
Комментарий 101601145
Официальный представитель магазина
Ответ официального представителя магазина
Наталия, здравствуйте! Уточните, пожалуйста, Вы обращались к нам по поводу данного вопроса? Если ранее от Вас было направлено обращение, просьба уточнить номер данного обращения. Будем ждать Ваш ответ!
Наталия, здравствуйте! Уточните, пожалуйста, Вы обращались к нам по поводу данного вопроса? Если ранее от Вас было направлено обращение, просьба уточнить номер данного обращения. Будем ждать Ваш ответ!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
ассортимент
Недостатки:
неполная комплектация товара
Комментарий:
Делала заказ через интернет, товар был в наличии только на самовывоз. Самовывоз делала знакомая, она не знала о комплектации товара. В итоге выяснилось в наборе не хватало одной игрушки, т.к. упаковка была вскрыта. Оператор сказал, что проверять нужно было на месте. Согласна, но получается, что продавцы в магазине не очень ответственные и либо товар не проверяют перед продажей, либо сделано это специально. Неприятно, в целом осталось неприятное впечатление от магазина. Будьте внимательнее при покупке, проверяйте товары на месте.
Изменить5 лет назад, Москва
Комментарий 101600886
Официальный представитель магазина
Ответ официального представителя магазина
Елена, спасибо за ваш отзыв! Приносим свои извинения за доставленные неудобства. Наши специалисты направили Вам сообщение на адрес электронной почты с уточнением информации. Будем ждать Ваш ответ!
Елена, спасибо за ваш отзыв! Приносим свои извинения за доставленные неудобства. Наши специалисты направили Вам сообщение на адрес электронной почты с уточнением информации. Будем ждать Ваш ответ!
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