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ЯндексЯндекс
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Dmitry Riabov
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Большой ассортимент, возможность заказать на сайте и в ближайшее время получить в магазина, цены, оплата при получении, бонусная программа.
Недостатки:
Ужасная работа с бракованным товаром. Срок замены товара нарушается, извещений из магазина нет. Служба поддержки ответить ничего не может, посылает в розничный магазин. Нарушение сроков для этого магазина обычное дело, на претензии о выплате неустойки принципиально не реагируют. Как-то мелочно для большой сети.
Комментарий:
Сначала писал хороший отзыв о магазине, теперь негативные эмоции перевешивают. Был постоянным покупателем магазина, пока не столкнулся с приобретением у них товара ненадлежащего качества, нарушением магазином сроков замены товара, мою претензию о выплате неустойки проигнорировали.
2 года назад, Ижевск
Комментарий 103478904
Официальный представитель магазина
Ответ официального представителя магазина
Дмитрий, здравствуйте! Спасибо за высокую оценку. Рады, что вы на остались довольны покупкой в нашей компании. Мы понимаем, что важен широкий ассортимент и приятные цены, поэтому строим свой сервис для ваших удачных покупок. Будем рады новой встрече с вами!
Дмитрий, здравствуйте! Спасибо за высокую оценку. Рады, что вы на остались довольны покупкой в нашей компании. Мы понимаем, что важен широкий ассортимент и приятные цены, поэтому строим свой сервис для ваших удачных покупок. Будем рады новой встрече с вами!
Канадец
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Магазин в ТЦ Русь-на-Волге в г. Тольятти - большой
Недостатки:
Персонал наплевательски относится к своим обязанностям. Товар при продаже не проверяется и абы как упаковывается!
Комментарий:
Старший менеджер (или директор) незнаю точно кто он - вместо извинений: за практически полностью некомплектный и поцарапанный в 3 местах товар,грязный корпус,с документами в драном засаленном пакете... стал говорить что если не устраивает вас заказанный товар через интернет-магазин то и не берите!!! А то что я через службу поддержки просил проверить на деффекты и соответствия и ехал через пол Самарской области к ним в магазин их не волнует!
2 года назад, Москва
Philipp
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Адекватная цена на момент оформления заказа.
Недостатки:
13 марта забронировал духовой шкаф с 100% предоплатой. Нашел подходящую модель по адекватной цене в соседнем городке. В наличии в магазине было 2 таких шкафа. Мне подтвердили не витринную модель. После оформления заказа в продаже еще оставался "витринный шкаф". 15 марта отпросился с работы, поехал за шкафом. По приезду в магазин меня обрадовали, остался только "витринный экземпляр", с повреждениями, показали на витрине шкаф, с отломанной кругляшкой управления, предложив забрать его с 5% скидкой. На вопрос, где мой, не витринный, сказали что вчера был покупатель и его отдали ему. На мой второй вопрос, почему так вышло, почему не позвонили (ехал за ним 60 км и столько же обратно), продавец просто пожал плечами. Сказали, отменяйте заказ, деньги вернутся быстро (((.
Комментарий:
В целом магазин нравится, стараюсь покупать технику только в Эльдорадо, но магазин в г.Кировск Ленинградской области меня очень разочаровал. Можно простить тесное, неуютное помещение, но так поступать с покупателями, просто свинство. Если пришел покупатель с улицы или кто-то после меня забронировал такой-же шкаф, работники магазина должны были видеть по своей программе, что остался только витринный образец и как минимум позвонить мне и спросить, приеду ли я за ним или отказываюсь. Магазин в Кировске Л.О. - пример халатности и безответственности перед своими покупателями.
2 года назад, Москва
А.М.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Можно живую посмотреть товар
Недостатки:
На словах одно, а как доходит до дела переводят стрелки.
Комментарий:
Заказал, оплатил онлайн. Уже неделю не выдают заказ. Какие-то у них проблемы. И это при том что этот товар продается в магазине.
2 года назад, Москва
Марина Р.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
Ранее магазин ответственно относился к своим клиентам и оплата происходила по факту получения.
Недостатки:
Сделала заказ холодильника 27.02.2022 (стоимость по акции 40тыс.) При этом сайт теперь работает только по предоплате. Я оплатила, указала срок доставки. Жду... Спустя два дня 01.03.2022 звонит оператор и говорит, что товара нет на складе!!! И для возврата денег магазин должен отменить мой заказ, при этом указали причину "заказ отменен клиентом", а не по вине магазина. Захожу на сайт и вижу что холодильник есть, но у же за 57 тыс. (!!!). Думаю что можно было доставить мой заказ из другого региона, при его отсутствии на местном складе. Но магазин предпочел отменить заказ!!! Возврат денег как сказали в магазине составит от 5 до 30-ти рабочих (!) дней... В итоге ни холодильника, ни денег. И это нормальное отношение к постоянным клиентам??!! Теперь связи с ажиотажным спросом продавцы бытовой техники и электроники как будто сошли с ума: цены растут каждый день. Наличие товаров не контролируется. Очень обидно, что один из крупных интернет-магазинов в погоне за выгодой теряет доверие к себе своих покупателей. Не советую делать покупки в магазине "Эльдорадо".
2 года назад, Воронеж
Александр Т.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Заказал кресло в Эльдорадо 21.02.22 по цене как у всех, но были бонусы и решил списать. Вот на такое Кресло Метта SU-B-10 (532438) Все достоинства закончились.
Недостатки:
24.02.22 после известных событий, цены выросли и на сайте эльдорадо в статусе заказа, вечером, появился статус требуется подтверждение клиента. Прошло 3 дня!!! Потом был звонок и пришла смс о том, что мне не дозвонились и просят связаться с эльдорадо. Я связался в телеграмме с некой Бэллой. Отменяй заказ говори, его нет в наличии и выбирай другой. Я отказался, говорю у вас на сайте такое же стоит только черное, но с ценой на 3 .р. ставшее дороже. Вот я согласе6н на черное вместо серого Потом опять звонок, мадам говорит, чтобы я отменил заказ. Я сказал, что заказ не отменю и шлите черное. Их аргументы, что оно дороже чем я оплатил. Сейчас вот 27.02.22 опять звонок в 19.40 был, трубку взять не успел и сразу после звонка смс об отмене заказа. Захожу в статус заказа и там стоит: "Отменён клиентом" Я ничего не отменял, я купил 21.02, но кто-то профукал и 24.02 решил что я должен доплатить.
Комментарий:
Был когда-то нормальный магазин, реально много куплено в нем.
2 года назад, Пенза
Татьяна
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Невозможность связаться с водителем по телефону, присланному в смс в день доставки, интервалы доставки
Комментарий:
Оформила платную доставку. В день доставки пришло смс с номером для связи с водителем. Оказалось, что телефон вообще не действует, сразу идёт сброс. Вопрос: для чего вы посылаете такие смс? Кроме того, доставка предлагается только на третий день после оформления заказа и ее интервалы слишком длинные( с 10.00 до 16.00). Наверное предполагается, что клиенту больше нечем заниматься, только сидеть целый день и ждать доставку. Первый раз встречаю такой сервис. Обычно клиентоориентированные компании делают все для удобства покупателя, а не наоборот. Кроме того выбор товаров слишком маленький( в частности по холодильникам и газовым плитам, везде написано- нет в наличии). Поэтому не рекомендую Эльдорадо
2 года назад, Санкт-Петербург
Илья Н.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Не обнаружено
Недостатки:
Получают оплату и отменяют заказ сами, в ЛК пишут, что заказ отменил клиент.
Комментарий:
Заказывал сантехнику на сайте Эльдорадо. Заказ оплатил. Через неделю позвонили из Эльдорадо, сказали, что товара нет в наличии, но на сайте про наличие товара информации вообще никакой, только указана дата доставки в марте. Какой-то неадекват, а не магазин. Просто пользуются деньгами.
2 года назад, Красноярск
Алексей Солтыс
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: покупка в магазине
Достоинства:
Раньше много чего покупал, все было четко в срок.
Недостатки:
Странный принцип ожидания товара, которого нет в наличии. Причем товар есть в других магазинах области, но на складе отсутствует и мне просто отменяют заказ.
Комментарий:
Заказал в интернет-магазине беспроводные наушники. Вроде все как обычно, отобразилась дата получения, жду. Сегодня наступает тот самый день, информации о поступлении нет. (Заказ сделан 4.02, сегодня 13.02). Захожу в личный кабинет и вижу странную надпись "ожидается подтверждение покупателя". Думаю, странно... Пишу в поддержку и получаю ответ: товара нет на складе поставщика, мы вынуждены отменить заказ. Как такое может быть, прошло больше недели, а вы в последний день (в день выдачи) только делаете запрос? И никакого уведомления за весь период ожидания!!! И потом еще в статусе заказа было написано, что заказ отменил Я сам. Посредственное отношение к покупателю, больше не буду ничего заказывать и другим не посоветую!!!
2 года назад, Воронеж
Halla Al
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: покупка в магазине
Достоинства:
Близость магазина
Недостатки:
Клоунада с qr кодами и масками
Комментарий:
У проверяльщика qr кодов на входе Эльдорадо в трк Гулливер в СПБ не оказалось qr кода, но тем не менее это не помешало ему требовать с посетителей и сканировать персональные данные. До каких пор ещё будет продолжаться это безобразие и клоунада? "мы просто исполняем приказ". Больше я не пойду в этот цирк
2 года назад, Санкт-Петербург
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Вот на такое Кресло Метта SU-B-10 (532438)\nВсе достоинства закончились.","contra":"24.02.22 после известных событий, цены выросли и на сайте эльдорадо в статусе заказа, вечером, появился статус требуется подтверждение клиента. Прошло 3 дня!!!\nПотом был звонок и пришла смс о том, что мне не дозвонились и просят связаться с эльдорадо. Я связался в телеграмме с некой Бэллой. Отменяй заказ говори, его нет в наличии и выбирай другой. Я отказался, говорю у вас на сайте такое же стоит только черное, но с ценой на 3 .р. ставшее дороже. Вот я согласе6н на черное вместо серого\nПотом опять звонок, мадам говорит, чтобы я отменил заказ. Я сказал, что заказ не отменю и шлите черное. Их аргументы, что оно дороже чем я оплатил.\nСейчас вот 27.02.22 опять звонок в 19.40 был, трубку взять не успел и сразу после звонка смс об отмене заказа. Захожу в статус заказа и там стоит: \"Отменён клиентом\"\nЯ ничего не отменял, я купил 21.02, но кто-то профукал и 24.02 решил что я должен доплатить.","type":0,"delivery":1,"deliveredBy":null,"orderId":"75486035","votes":{"agree":10,"reject":1,"total":11,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Пенза"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"154913527":{"entity":"review","id":"154913527","isCpa":false,"recommend":false,"shopId":3678,"userId":52260757,"anonymous":0,"created":1646134187565,"averageGrade":2,"comment":null,"pro":"Ранее магазин ответственно относился к своим клиентам и оплата происходила по факту получения.","contra":"Сделала заказ холодильника 27.02.2022 (стоимость по акции 40тыс.) 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Не советую делать покупки в магазине \"Эльдорадо\".","type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":0,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Воронеж"},"isProblemResolved":false,"factors":[{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"155093594":{"entity":"review","id":"155093594","isCpa":false,"recommend":false,"shopId":3678,"userId":161956532,"anonymous":0,"created":1646731704563,"averageGrade":2,"comment":"Заказал, оплатил онлайн. Уже неделю не выдают заказ. Какие-то у них проблемы. 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