заказывала редкий корм собаке - отличное соотношение цена-качество. Все привезли, на следующий день доставка была вовремя, хотя весь грод в пробках был, я сама удивилась.
Заказ был сделан и оплачен в воскресенье. Оператор позвонил в понедельник. Доставку предложили на вторник, но по моей просьбе оформили на среду. В среду к нам никто НЕ приехал и НЕ перезвонил. Сегодня четверг дозвониться до магазина невозможно(. Интересно, привезут нам наш наполнитель и теперь когда?!
Добавляю.
Наполнитель привезли сегодня. Т.е. через неделю после заказа и оплаты! При чем не в обговоренный промежуток времени. Никаких извинений за неудобства не последовало ни от сотрудника магазина, ни от курьера. К сожалению магазин не рекомендую(
Делала заказ в этом зоомагазине два раза - ещё ни разу корм не привезли. В первый раз оператор даже не позвонил, пришлось через несколько дней заказывать в другом месте, зато спустя несколько месяцев нашли наглость просить оставить отзыв о заказе. Пару дней назад дала магазину ещё один шанс, так как у них единственных на тот момент была доставка 1-3 дня с низкой ценой. В этот раз даже оператор позвонил (правда на следующий день, но уже прогресс!), сказали, что привезут корм в этот же день после 17:00 и курьер позвонит заранее. Ждала до 12 часов ночи, так никто и не позвонил, снова пришлось делать заказ в другом магазине. Заказывать в Ensidia.ru больше не буду, выводы свои сделала.
в заказе оказались консервы с надписью паштет, но внутри кусочки ((( ошибка производителя. Магазин отреагировал на письмо и сразу же заменил неподходящий корм с бесплатной доставкой. Очень внимательный и вежливый персонал, за это отдельное спасибо.
Для модераторов, проверка на проплату)
Добавить можно то, что заказ прошел успешно, на сайте - товар в наличии, оператор перезванивает и уточняет, что товар закончился.
Не соответствие данных на сайте и фактических складских остатков
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