Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Epool.ru

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Ассортимент. Цены
Недостатки:
Менеджер Кирилл. Если у человека возникли проблемы или неудачно начался рабочий день (мой звонок был в первые минуты рабочего дня), то это не повод хамить клиентам и бросать трубку, не дослушав их. Так же неуместны фразы - У меня сотни, тысячи клиентов! Ваша загруженность внутренние проблемы магазина.
Комментарий:
Вопрос был по гарантийной замене недорого товара. Не мог подъехать на склад, так как далеко находился. Всего-то надо было узнать в силе ли предварительная договоренность по замене и точно ли лежит еще новый заказ на складе, но вместо этого нарвался на хамство раздраженного сотрудника. У меня нет желания разбираться весь магазин так работает или только этот менеджер. Желание общаться с вашей конторой отпало, Да и зачем, если только у одного менеджера тысячи клиентов..
Изменить9 месяцев назад, Екатеринбург
Виталий
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: покупка в магазине
Достоинства:
Судя по работе с моим заказом - достоинства отсутствуют. Жаль, что нельзя поставить оценку "О", т.к. в моём случае результат был именно таким.
Недостатки:
Заказ №1209860. Товар так и не был мне выдан по причине того, что уже после 18.00 склад, на котором находился мой товар, не работал и открыть его не представлялось возможным, т.е. за час до окончания рабочего времени. При заказе товара я указал, что приеду забирать в среду, 03 августа, после 17.00 и заказал обратный звонок менеджера. Звонка так и не дождался. Приехал в магазин в среду в 18.00, а в 18.11 уже оплатил товар. После чего меня погоняли с одного склада на другой, а потом сказали, что ключника нет и поэтому товара не будет. Ещё через двадцать минут сделали возврат денег. Единственный человек, который был заинтересован в выдаче мне товара - это сотрудница, принимавшая деньги о оформлявшая документы на выдачу. В итоге я зря провёл 1,5 часа в московских пробках и остался без нужного мне товара. Никто даже не извинился. Теперь буду искать всё ещё нужный мне товар в других торговых точках, а про эту артель я забыл.
Комментарий:
Обыкновенная конторка и склады при ней, ничего необычного.
Год назад, Москва
Anatol A
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Разместил заказ. Перезвонили подтвердили. Прошло двое суток. Перезвонили и сообщили, что стоимость заказа выросла на 50(!) %
Недостатки:
Разместил заказ. Перезвонили подтвердили. Прошло двое суток. Перезвонили и сообщили, что стоимость заказа выросла на 50(!) %
Комментарий:
Никому не рекомендую. Зря время потеряете. 👎
Год назад, Москва
Георгий Батека
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Заказал дымоход на газовый котёл 6 июня.сегодня 8 августа - тишина. Отврат!
Год назад, Южно-Сахалинск
Яков Харицкий
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Быстро
Недостатки:
Привезли затирку не того цвета, принимал знакомый. Тянут время не меняют.
Комментарий:
Заказывал уже не первый раз. Но в этот раз подвели и ведут себя не понятно.
Год назад, Москва
Fyodor B.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ассортимент
Недостатки:
1. Доставщик очень долго вёз, после того как сказал, что будет через час, приехал часа через 3-4. Сказал, что на другой доставке было что-то не так с заказом (кажется брак) и решался вопрос по скидке. 2. Кварцевый песок привезли мокрый. 3. При покупке фильтра не предложили купить нормальный переходник от бассейна к фильтру. Продали «шляпу» какую-то 4. Также не предложили никакого переходника от фильтра к нагревателю, также купленном у них в рамках одного заказа. 5. И «вишенка на торте» - когда я позвонил и спросил как мне это все соединять, менеджер мне нахамил и бросил трубку! Я позвонил ещё раз, попросил связать с руководством, другой менеджер постарался меня заболтать и пообещал решить проблему, и вот уже пол дня никак не придумает, видимо, как же мне соединить два купленных у них серийных устройства одного производителя 🤦🏼‍♂️
Комментарий:
01.08.2022
Год назад, Москва
устин н.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Никаких.
Недостатки:
Отсутствуют переходники для шлангов, сам насос не запакован как следует.
Комментарий:
На коробке написано, что переходники для шлангов в комплекте, а их там не оказалось, проверил уже дома, ездил за насосом 50 км до Ярославля, забирал на складе и не проверил там же, разочарован.
Год назад, Ярославль
Елена К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Оформляют заказ быстро
Недостатки:
Главное - продать. Совершенно не знают ни сам товар, я бы сказала, что даже дезинформируют клиента. Например, мне сказали, что сборка займет пару часов (покупали бассейн Azuro круглый 3.6 х 1.2 м). по факту: когда пригласили уже профессионального установщика, он сказал - сборка всего комплекта (бассейн+фильтр) профессиональными людьми (2 чел.) - не менее 4-5 часов. Когда начали сами собирать, поверив продавцу, что это займет 2 часа, вдруг в инструкции увидели, что для сборки нужен песок -около 300 кг, текстильная лента. Об этом никто не предупреждал .... Инструкция по сборке содержит ошибки. Не указано про монтаж декоративной планки, например, установить после сборки ее невозможно. Разобраться, что подразумевается под "рисунком" пленки, помог только установщик. Надо монтировать пленку чаши ГЛЯНЦЕМ вверх. Подключение и обслуживание фильтра, химия - продавец это просто продал. Разбирайтесь дальше сами. Вместо кварцевого песка нам продали что-то типа толченого стекла, подходит для фильтра, но продавали как песок. Всем советую перед покупкой оценить свои силы и возможности по монтажу, не доверяя словам продавца
Год назад, Москва
Владимир Пшеничных
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Отвратительная компания! Доставили сломанный пылесос! Жалею что вскрыл не сразу! А потом они обвинили меня, что я сам сломал!
Комментарий:
Отвратительные
Год назад, Москва
Пользователь С.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Хотели продать другой товар под видом заказанного. Мошенники 👎👎👎Затирка силиконовая ceresit ce 25 нужна была серая 07, прислали серебристо-серую 04 (с бумажной наклейкой 07)
Год назад, Волгоград
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