Просим удалить данный отзыв как несоответствующий реальности. Магазин выгружает в Маркет фото товара в новом дизайне. На Маркете он отображается в в старом виде, но состав товара после смены дизайна не изменился, Производитель поменял только внешний вид бутылки
Просим удалить данный отзыв как несоответствующий реальности. Магазин выгружает в Маркет фото товара в новом дизайне. На Маркете он отображается в в старом виде, но состав товара после смены дизайна не изменился, Производитель поменял только внешний вид бутылки
Добрый день, Мария. Необходимо уточнить, что мы переносили доставку целую неделю, так как у ВАС стоит антиспам, на который не проходят никакие звонки. Чудом удалось связаться с Вами и доставить заказ, Также Ваш адрес находится за КАД, служба доставки осуществляет доставку с 10 до 18, но поймать Вас в промежуток, в который курьер проезжал по маршруту было невозможно несколько дней. Заметим, что при курьере Вы не проверили товар, в связи с этим, к сожалению, претензии по целостности упаковки мы принять не сможем. Нами в службу доставки товар был передан хорошо упакован и в полном порядке.
Добрый день, Мария. Необходимо уточнить, что мы переносили доставку целую неделю, так как у ВАС стоит антиспам, на который не проходят никакие звонки. Чудом удалось связаться с Вами и доставить заказ, Также Ваш адрес находится за КАД, служба доставки осуществляет доставку с 10 до 18, но поймать Вас в промежуток, в который курьер проезжал по маршруту было невозможно несколько дней. Заметим, что при курьере Вы не проверили товар, в связи с этим, к сожалению, претензии по целостности упаковки мы принять не сможем. Нами в службу доставки товар был передан хорошо упакован и в полном порядке.
• Курьер был вежлив
• Курьер позвонил заранее
• Товары надёжно упакованы
• Была возможность проверить товар
Комментарий:
Все ничего. Только доставили на сутки раньше без предупреждения, выбрать время доставки нельзя. Доставка подходит тем кто постоянно сидит по адресу доставки.
Добрый день . Заказ был раньше передан в службу доставки, но конечно, если бы Вы не смогли принять заказ в этот день- достаточно просто сказать об этом курьеру, без проблем бы доставили на следующий. Интервал доставки по умолчанию стоит с 10 до 18, но если клиент пишет в комментариях свои пожелания по времени- они обязательно учитываются. Также, в чате можно задать вопросы магазину, отвечаем быстро и всегда готовы помочь. Приносим свои извинения, что доставили неудобства. Спасибо за хорошую оценку работы магазина.
Добрый день . Заказ был раньше передан в службу доставки, но конечно, если бы Вы не смогли принять заказ в этот день- достаточно просто сказать об этом курьеру, без проблем бы доставили на следующий. Интервал доставки по умолчанию стоит с 10 до 18, но если клиент пишет в комментариях свои пожелания по времени- они обязательно учитываются. Также, в чате можно задать вопросы магазину, отвечаем быстро и всегда готовы помочь. Приносим свои извинения, что доставили неудобства. Спасибо за хорошую оценку работы магазина.
Добрый день, Кристина. Еще раз приносим свои извинения за ошибку. Как мы уже договорились в чате - курьер заберёт ошибочный товар и вернем деньги. Эта ситуация редкость для нас, но к сожалению, бывают ошибки в любой работе. Еще раз приносим свои извинения.
Добрый день, Кристина. Еще раз приносим свои извинения за ошибку. Как мы уже договорились в чате - курьер заберёт ошибочный товар и вернем деньги. Эта ситуация редкость для нас, но к сожалению, бывают ошибки в любой работе. Еще раз приносим свои извинения.
Добрый день, Максим. Приносим свои извинения. Направим претензию в службу доставки.
Добрый день, Максим. Приносим свои извинения. Направим претензию в службу доставки.
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