Добрый день! Спасибо, что нашли время и оставили отзыв. Благодарим Вас за выбор и оценку нашего товара, будем рады Вас видеть снова на странице нашего магазина. С уважением, команда EXOMENU.
Добрый день! Спасибо, что нашли время и оставили отзыв. Благодарим Вас за выбор и оценку нашего товара, будем рады Вас видеть снова на странице нашего магазина. С уважением, команда EXOMENU.
В этограмма коробка хоть не мятая, единственное есть следы на цоколе, а так горит и греет это главное надеюсь проследует дольше чем две недели как в прошлый раз
Достаточно большой ассортимент продукции для террараумов, которого нет в именитых оффлай магазинах! После заказа менеджер связалась со мной по телефону и грамотно проконсультировала. Предложила аналоги заказанной мною продукции с более лучшими характеристиками. Посоветовали витамины для ящериц. Вообщем менеджеры молодцы, было приятно общаться!!! Доставка в регион СДЭКОМ и очень быстро. На ДР сделали приятную скидку.
Недостатки:
К сожалению лампа точечного нагрева перегорела через 3 дня после включения и использования ее максимум 8 часов в сутки. Написал в чат, попросили заполнить претензию. Прошла неделя и полная тишина. Как то очень долго для принятия решения по возврату или обмену.
Добрый день! Благодарим Вас за оценку и подробный отзыв о работе нашего магазина! Ответа от Вас по почте не получили, очень ждём фото или видео подтверждение неисправности лампы для согласования замены (это необходимое условие для рассмотрения претензии), либо саму лампу. Её необходимо тщательно упаковать и отправить нам, вложив в посылку заполненную Претензию по качеству. После получения товара сотрудник магазина свяжется с Вами и уточнит сроки выполнения экспертизы. Если экспертиза подтвердит, что товар неисправен по вине покупателя, в гарантийном обслуживании и замене товара будет отказано. В случае подтверждения гарантийного обслуживания неисправный товар обменяем на новый и обязуемся компенсировать затраты на пересылку лампы из другого города. Будем ждать от Вас ответ!
Добрый день! Благодарим Вас за оценку и подробный отзыв о работе нашего магазина! Ответа от Вас по почте не получили, очень ждём фото или видео подтверждение неисправности лампы для согласования замены (это необходимое условие для рассмотрения претензии), либо саму лампу. Её необходимо тщательно упаковать и отправить нам, вложив в посылку заполненную Претензию по качеству. После получения товара сотрудник магазина свяжется с Вами и уточнит сроки выполнения экспертизы. Если экспертиза подтвердит, что товар неисправен по вине покупателя, в гарантийном обслуживании и замене товара будет отказано. В случае подтверждения гарантийного обслуживания неисправный товар обменяем на новый и обязуемся компенсировать затраты на пересылку лампы из другого города. Будем ждать от Вас ответ!
Здравствуйте, Лариса! Благодарим за хорошую оценку и отзыв! Если у есть возможность, напишите нам в ответ более развернуто, каких именно паразитов и в каких кормах Вы имели в виду?
Здравствуйте, Лариса! Благодарим за хорошую оценку и отзыв! Если у есть возможность, напишите нам в ответ более развернуто, каких именно паразитов и в каких кормах Вы имели в виду?
Большой выбор товаров и животных,приятный персонал.
Недостатки:
Очень большие цены.Серьезно,малыши бородатых агам-нормалов за 5000?Это перебор.Года 3 назад покупал у вас рогатку кранвелла,так домой она не доехала(Привез уже мертвой,причина-неизвестна.Но это единичный случай,все другие ваши животные-живее живых)
Комментарий:
Покупал у вас много,в целом доволен.Живут ваши пауканы-птицееды)
Здравствуйте! Благодарим за отзыв и хорошую оценку!
Очень жаль, что ваш питомец рогатка не смогла пережить поездку. В таких случаях лучше сразу сообщать нам по прибытии о самочувствии приобретенного животного. Наши консультанты стараются помогать в таких ситуациях.
Здравствуйте! Благодарим за отзыв и хорошую оценку!
Очень жаль, что ваш питомец рогатка не смогла пережить поездку. В таких случаях лучше сразу сообщать нам по прибытии о самочувствии приобретенного животного. Наши консультанты стараются помогать в таких ситуациях.
Приобретал императорского удава, по просьбе нашли самку. Прислали фото змеи перед покупкой. После оплаты отправили с сопровождающим через день. Пришла хорошая, здоровая самка как на фото.
Комментарий:
Хороший магазин в будущем планирую заказать у них террариум побольше, когда змея подрастет.
Здравствуйте! Благодарим за отзыв и высокую оценку! Желаем удаву расти большим и сильным) А вам - каждый день радоваться от обладания таким классным питомцем!
Здравствуйте! Благодарим за отзыв и высокую оценку! Желаем удаву расти большим и сильным) А вам - каждый день радоваться от обладания таким классным питомцем!
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