Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине FARFETCH

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Арина Силаева
1
Отзыв не учитывается в рейтинге магазина
Достоинства:
-
Недостатки:
Клиентский сервис. Сделала заказ, но его не доставили. В итоге ни товара , ни денег. Возврата денежного также нет уже больше месяца
2 года назад, Москва
Комментарий 150715996
FARFETCH, Доброе утро! Email с вашим ответом я не получаю уже больше месяца, при обращении в клиентский сервис по горячей линии, обещают помочь, но потом опять тишина. Номер заказа VQNU3R от 1.03.
FARFETCH, Доброе утро! Email с вашим ответом я не получаю уже больше месяца, при обращении в клиентский сервис по горячей линии, обещают помочь, но потом опять тишина. Номер заказа VQNU3R от 1.03.
Комментарий 150719699
Официальный представитель магазина
Ответ официального представителя магазина
Арина, добрый день! Спасибо за ответ. Приносим извинения за доставленные неудобства. Сотрудник нашей клиентской службы уже звонит вам. Хорошего дня!
Арина, добрый день! Спасибо за ответ. Приносим извинения за доставленные неудобства. Сотрудник нашей клиентской службы уже звонит вам. Хорошего дня!
Анастасия С.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Их нет
Недостатки:
Продают товары подделки брендов. На сайте указан один размер тапок , по факту приходят другие. Размер на сайте сумок один, по факту приходит другая . Столько денег им ославляешь , а они решать проблемы не хотят. Вроде бы вежливо отвечают , но это просто вежливо нафиг шлют. Я буду с ними судиться
Комментарий:
Я бы не советовала покупать какие либо бренды у них. Все подделка за которую предьявить вы не сможете
2 года назад, Москва
Комментарий 150685788
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Анастасия! Спасибо за ваш отзыв. Нам очень жаль, что вы остались недовольны сотрудничеством с FAREFTCH. Пожалуйста, свяжитесь с нами по форме обратной связи с пометкой "Для менеджера", чтобы мы помогли с вашим текущим вопросом. Что касается соответствия товаров, мы стараемся всегда быть максимально точными в их описании. Но поскольку товары находятся в разных бутиках по всему миру и информацию нам предоставляют партнеры, мы не можем гарантировать ее полноту и точность. По таким вопросам вы тоже можете обращаться в клиентскую службу, наши специалисты всегда готовы помочь с поиском дополнительной информации о товаре. Хорошего дня!
Добрый день, Анастасия! Спасибо за ваш отзыв. Нам очень жаль, что вы остались недовольны сотрудничеством с FAREFTCH. Пожалуйста, свяжитесь с нами по форме обратной связи с пометкой "Для менеджера", чтобы мы помогли с вашим текущим вопросом. Что касается соответствия товаров, мы стараемся всегда быть максимально точными в их описании. Но поскольку товары находятся в разных бутиках по всему миру и информацию нам предоставляют партнеры, мы не можем гарантировать ее полноту и точность. По таким вопросам вы тоже можете обращаться в клиентскую службу, наши специалисты всегда готовы помочь с поиском дополнительной информации о товаре. Хорошего дня!
Анастасия Денисова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Мошенники! Кидалово!
Недостатки:
Мой заказ с 15 марта должен был вернуться обратно в бутик, т.к. DHL перестали доставлять товары в Россию, до сих пор не вернули деньги, ссылаясь что якобы не могут их вернуть из-за отключения банков от swift. Только когда я разговаривала с менеджером Кириллом он сказал что проблем по возврату не будет и деньги вернёт в течении 14 дней, прошли уже все сроки , денег так и нет, и тишина ! Имейте ввиду что я это так не оставлю, буду обращаться в Роспотребнадзор далее в прокуратуру, по факту мошенничества ! Никому не советую данную контору . Кинули на деньги!!!!
2 года назад, Москва
Комментарий 150648366
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Анастасия! Спасибо за ваш отзыв. Приносим искренние извинения за доставленные неудобства. Наша команда обрабатываем возвраты вручную, поэтому сейчас процесс занимает больше времени. Вы не указали номер заказа. Пожалуйста, напишите нам по форме обратной связи с пометкой "Для менеджера". Мы еще раз проверим всю информацию и постараемся вам помочь. Хорошего дня!
Здравствуйте, Анастасия! Спасибо за ваш отзыв. Приносим искренние извинения за доставленные неудобства. Наша команда обрабатываем возвраты вручную, поэтому сейчас процесс занимает больше времени. Вы не указали номер заказа. Пожалуйста, напишите нам по форме обратной связи с пометкой "Для менеджера". Мы еще раз проверим всю информацию и постараемся вам помочь. Хорошего дня!
Наиля П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Быстрая доставка.Товары качественные.Быстрое и не сложное оформление возврата.
2 года назад, Москва
Олег М.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Помощь в решение проблем
Недостатки:
Санкции
2 года назад, Москва
Комментарий 105703332
Официальный представитель магазина
Ответ официального представителя магазина
Олег, добрый день! Большое спасибо за отзыв и высокую оценку нашего сервиса. Желаем приятного дня!
Олег, добрый день! Большое спасибо за отзыв и высокую оценку нашего сервиса. Желаем приятного дня!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Был отличный магазин-платформа для покупки всего
Недостатки:
Сервис. С каждым годом становился только хуже. Абсолютно неграмотный персонал. Очень необязательные консультанты, вопрос-ответ-да, я Вам перезвоню и напишу на емайл. Пустозвоны.
Комментарий:
Закупались по несколько млн в год одеждой для всей семьи. С учетом последних событий от февраля 2022 совсем перестали отвечать на почту и телефон. Никакие решения о заморозке средств предложены не были. На счетах осталось около 200 000 рублей. Спасибо друзьям из Франции, решился вопрос заказом товара на них.
Изменить2 года назад, Москва
Комментарий 150648355
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Мы благодарим вас за обратную связь и приносим извинения за неудобства. Специалисты нашей клиентской службы стараются максимально быстро отвечать на все обращения. Сейчас, из-за ограничения международных транзакций, мы обрабатываем большое количество возвратов вручную, и это, действительно, занимает какое-то время. Пожалуйста, напишите нам по форме обратной связи с отметкой "Для менеджера" - мы бы хотели узнать подробности вашей коммуникации для улучшения качества сервиса.
Добрый день! Мы благодарим вас за обратную связь и приносим извинения за неудобства. Специалисты нашей клиентской службы стараются максимально быстро отвечать на все обращения. Сейчас, из-за ограничения международных транзакций, мы обрабатываем большое количество возвратов вручную, и это, действительно, занимает какое-то время. Пожалуйста, напишите нам по форме обратной связи с отметкой "Для менеджера" - мы бы хотели узнать подробности вашей коммуникации для улучшения качества сервиса.
Жанар У.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Качество товара
Недостатки:
Нету
Комментарий:
Рада всем покупкам,совершенным через вас,вы лучшие
2 года назад, Москва
Комментарий 150649065
Официальный представитель магазина
Ответ официального представителя магазина
Жанар, добрый день! Благодарим вас за приятный отзыв и высокую оценку. Прекрасного вам дня!
Жанар, добрый день! Благодарим вас за приятный отзыв и высокую оценку. Прекрасного вам дня!
софи с.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
-
Недостатки:
Сделала заказ Y34GAQ на фарфетче. Ожидаемая жата доставки была 1-4 марта 22 года. Товар так и не поступил, зато в личном кабинете появилась информация о том, что заказ доставлен. Стала разбираться со службой поддержки, удалось дозвониться только в глобальную поддержку, ну ок. Неделю !!! кормили меня завтраками, что вот вот подыщут альтернативную службу доставки и товар приедет. В итоге заказ отменён, пришло письмо, что деньги не могут быть зачислены на мой счёт, так как это будет считаться санкционным платежом!!! Международные платежи физ лицам не запрещены, даже банк , с которого поступил мой платёж не входит в список санкционных банков. Я, как физ лицо, также не вхожу в список санкционных лиц. Если возврат не будет зачислен на мой счёт, я буду обращаться в компетентен органы по факту мошенничества, так как юридические основания для удержания моих денежных средств отсутствуют.
2 года назад, Москва
Комментарий 150649256
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, София! Спасибо за ваш отзыв. Нам очень жаль, что вы испытали негативные эмоции при взаимодействии с FARFETCH. Мы проверили коммуникацию и убедились, что сотрудник клиентской поддержки помог вам с возвратом денежных средств на карту. Надеемся на новые встречи онлайн в будущем!
Здравствуйте, София! Спасибо за ваш отзыв. Нам очень жаль, что вы испытали негативные эмоции при взаимодействии с FARFETCH. Мы проверили коммуникацию и убедились, что сотрудник клиентской поддержки помог вам с возвратом денежных средств на карту. Надеемся на новые встречи онлайн в будущем!
светлана
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Качество товара отличное. Доставка быстрая, до двери. Отслеживание заказа прозрачное, отчитываются за каждый шаг. Спасибо большое за вашу работу!
2 года назад, Москва
Комментарий 150649262
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Светлана! Благодарим за ваш отзыв и высокую оценку. Мы рады, что вы остались довольны нашим сервисом. Хорошего дня!
Здравствуйте, Светлана! Благодарим за ваш отзыв и высокую оценку. Мы рады, что вы остались довольны нашим сервисом. Хорошего дня!
Анастасия М.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Жду возврат денежных средств, пишу сообщения на почту с 5 марта, до сих пор нет ответа, по моему вопросу, никакой обратной связи! Куда обратиться и что делать? Судиться? Горячая линия не работает! На почту не отвечают!
2 года назад, Москва
Комментарий 150653103
Официальный представитель магазина
Ответ официального представителя магазина
Анастасия, добрый день! Благодарим за ваш отзыв и приносим извинения за ожидание ответа. Мы внимательно проверили коммуникацию - возврат денежных средств со стороны FARFETCH был осуществлен 2 февраля. Сотрудник клиентского сервиса направил подтверждение на ваш email. Если у вас остались какие-либо вопросы, просто ответьте на последнее письмо. Мы будем рады помочь. До новых встреч и прекрасного дня!
Анастасия, добрый день! Благодарим за ваш отзыв и приносим извинения за ожидание ответа. Мы внимательно проверили коммуникацию - возврат денежных средств со стороны FARFETCH был осуществлен 2 февраля. Сотрудник клиентского сервиса направил подтверждение на ваш email. Если у вас остались какие-либо вопросы, просто ответьте на последнее письмо. Мы будем рады помочь. До новых встреч и прекрасного дня!
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