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ЯндексЯндекс
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Отзывы о магазине Фестиваль игрушек

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Евгения Е.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Оперативно обработали заказ
Недостатки:
Доставку делали на один день, заказ привезли на следующий
Комментарий:
В общем магазином остались довольны. Покупали куклу "Нэнси" дочке, и наборы племяннику и племяннице на Новый год. Одного заказа не оказалось, о чем позвонили и предупредили. Доставку делали на один день, заказ привезли на следующий, но нам это было не критично, потому что заказывали заранее. Но в следующий раз хотелось чтобы было на определенную дату. Спасибо.
10 лет назад, Москва
Комментарий 1756126
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Евгения. Большое спасибо за положительный отзыв. Изменение сроков доставки и потери заказов у нас происходят только в предновогодние дни в момент максимальной загрузки службы доставки. С уважением, Михаил.
Добрый день, Евгения. Большое спасибо за положительный отзыв. Изменение сроков доставки и потери заказов у нас происходят только в предновогодние дни в момент максимальной загрузки службы доставки. С уважением, Михаил.
Катрин Литвинова
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Широкий ассортимент
Недостатки:
доставка
Комментарий:
Нужного мне трансформера нашла только здесь. Единственное, что пришлось долго ждать заказ. Видимо, из-за преновогодней суеты и работы курьерской службы. Очень понравилась работа менеджера Сергея, который сделал ВСЕ для того, чтобы заказ все таки попал мне в руки до Нового года. Надеюсь, в Новом году им удастся наладить полноценную и слаженную работу между менеджерами и курьерами.
10 лет назад, Москва
Комментарий 1807606
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Катрин. Спасибо Вам большое за отзыв о работе нашего ведущего менеджера Сергея и о службе доставки. С уважением, Михаил.
Добрый день, Катрин. Спасибо Вам большое за отзыв о работе нашего ведущего менеджера Сергея и о службе доставки. С уважением, Михаил.
Елена Р
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
большой выбор товаров, быстрое подтверждение заказа, доставка от 1000 руб. бесплатная, много пунктов самовывоза, постоянные акции и скидки.
Недостатки:
пока не обнаружила
Комментарий:
В преддверии Нового Года меня озадачили приобретением подарков для детей нашего детского сада, а это около 70 человек. Игрушки нужны были фирменные, качественные и недорогие.Нужное количество смогла найти только на этом сайте, т.к. магазин является представителей фирмы Tactic Games. Менеджер обещал быстро сформировать заказ и бесплатную доставку оформить в кратчайшие сроки. Надеюсь в ближайшие дни получит свой заказ и скидку на него))) Кстати при самовывозе с их склада-магазина можно получить 10% скидку!!!
10 лет назад, Москва
Комментарий 1629971
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Елена. Большое спасибо Вам за положительный отзыв о работе нашей компании. С уважением, Михаил.
Добрый день, Елена. Большое спасибо Вам за положительный отзыв о работе нашей компании. С уважением, Михаил.
Анна Е.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
В целом, довольна. Заказывали подарки для сада. Хорошо, что сделали это за месяц, нужного количества не было уже на тот момент. Но огромное спасибо Юлии, которая руководит группой от данного магазина вКонтакте: она и скидку дала 10 %, и посодействовала закупке нужного количества у поставщика, что через пару дней заказ уже был доставлен в обещанное время. Единственное, хамоватым оказался курьер, но доставкой занимаются, к сожалению, сотрудники из компании по логистике, в их штате таковых не имеется.
11 лет назад
Комментарий 848851
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Спасибо за положительный отзыв и замечания по работе курьеров. С уважением, Михаил.
Добрый день. Спасибо за положительный отзыв и замечания по работе курьеров. С уважением, Михаил.
Екатерина З.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Великолепный магазин. Сыновьям заказываю игрушки не первый раз. Цены значительно ниже. С качеством ни разу не подвели. Жаль, что нет срочной доставки (хотя бы в течение суток)
11 лет назад
Комментарий 840115
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Спасибо за положительный отзыв. С уважением, Михаил.
Добрый день. Спасибо за положительный отзыв. С уважением, Михаил.
Вера Сафронова
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Сделала заказ в пятницу ночью после 24.00, привезли в воскресенье в 16.00. Все что я заказывала все привезли в хорошем состоянии. Довольна. Единственное мне не понравилось, что ни слова на упаковке не было на русском языке, это смущает! Откуда привезен товар - написано, что из Китая...и какого качества, не понятно?
11 лет назад
Комментарий 794214
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Спасибо за положительный отзыв. Мы реализуем только качественные товары. Все товары в нашем магазине имеют сертификаты качества. На не русифицированных коробках всегда есть наклейки на русском языке. Сообщите, пожалуйста, номер заказа и мы предоставим Вам всю необходимую информацию. С уважением, Михаил.
Добрый день. Спасибо за положительный отзыв. Мы реализуем только качественные товары. Все товары в нашем магазине имеют сертификаты качества. На не русифицированных коробках всегда есть наклейки на русском языке. Сообщите, пожалуйста, номер заказа и мы предоставим Вам всю необходимую информацию. С уважением, Михаил.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Очень доволен тем как доставили заказ. Выбрав товары в магазине ожидал что перезвонят для уточнения. Но звонка не было ни в день заказа, ни на следующий. Подумал что не в том магазине заказал:( Но по приезду в офис на работу выяснилось что уже 2 раза приезжал курьер с товаром (и не застав уезжал)... Это обескуражило. Перезвонил в магазин - накладку разрешили. В течении часа в 3й раз приехал курьер - вежливый, четкий, передал заказ. Спасибо курьеру и магазину!
Изменить11 лет назад
Комментарий 791695
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Спасибо за положительный отзыв. Вы не указали номер заказа, что позволило бы узнать причину отсутствия звонка. В большинстве случае клиенты не отвечают на звонок или указывают неверный телефонный номер. С уважением, Михаил.
Добрый день. Спасибо за положительный отзыв. Вы не указали номер заказа, что позволило бы узнать причину отсутствия звонка. В большинстве случае клиенты не отвечают на звонок или указывают неверный телефонный номер. С уважением, Михаил.
Роман А.
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Хороший магазин. Есть небольшие проблемы с доставкой товара, особенно в выходные, но в магазине работают доброжелательные и приятные менеджеры, которые дорожат своими клиентами и делают все возможное, чтобы люди снова обращались в этот магазин. Обязательно снова сделаю здесь покупку.
11 лет назад
Комментарий 729662
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Спасибо за хороший отзыв о нашей работе. С уважением, Михаил.
Добрый день. Спасибо за хороший отзыв о нашей работе. С уважением, Михаил.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Заказала 2 игры на сумму 2000р. около 11-ти часов. Через 10 минут перезвонила менеджер и уточнила удобно ли мне получить товар завтра. Я попросила чтобы его привезли до 17 часов т.к. адрес доставки - место работы, ответила нет проблем. На следующий день в 12 часов курьер позвонил, сказал через час будет. При этом, как я поняла, фирма использует не своих курьеров, а специальную курьерскую службу с курьерами профессионалами, так что мне не пришлось объяснять что у меня за работа как найти нужный дом, проходную и т.д. курьер все уже знал, был вежлив и через час я держала в руках свой заказ. К стати сказать, стоимость доставки была всего 50р., что является самой низкой ценой доставки на моей памяти (5 км от МКАД при заказе от 1000р). Иногда закажешь что-нибудь на 13 тыр, а они тебе 500р+20р/км! Плюс есть накопительная система скидок на последующие заказы тоже приятно! Однако, при всех плюсах есть одно но, на мой взгляд как раз на одну звезду: в прикрепленной накладной на товар нет печати фирмы (или хотя бы подписи ответственного лица) и кассового чека, а так это не документ, а филькина грамота, в случае возврата может и не прокатить. Да и если нужна отчетность перед третьими лицами, тоже как-то не солидно выглядит. Хотя может для кого-то это не повод. Заказ №30428
Изменить12 лет назад
Комментарий 505607
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Татьяна. Спасибо за положительный отзыв. Что касается документации, то кассовый чек Вам обязан был отдать курьер при вручении заказа, так как кассовое обслуживание происходит со стороны компании, которая доставляет заказы нашим клиентам (Вы верно заметили про сторонних курьеров). Данный кассовый чек является официальным документом, подтверждающим сделку и дающим право на возврат, обмен и т.п. действия. В конверт на коробке мы вкладываем не накладную, а заказ покупателя, который является складским нарядом на сборку, подтверждающим комплектность заказа. Мы отправили Ваш отзыв логистической компании для разбирательства. Но в большинстве таких случаев клиенты находят чек в коробке. С уважением, Михаил.
Добрый день, Татьяна. Спасибо за положительный отзыв. Что касается документации, то кассовый чек Вам обязан был отдать курьер при вручении заказа, так как кассовое обслуживание происходит со стороны компании, которая доставляет заказы нашим клиентам (Вы верно заметили про сторонних курьеров). Данный кассовый чек является официальным документом, подтверждающим сделку и дающим право на возврат, обмен и т.п. действия. В конверт на коробке мы вкладываем не накладную, а заказ покупателя, который является складским нарядом на сборку, подтверждающим комплектность заказа. Мы отправили Ваш отзыв логистической компании для разбирательства. Но в большинстве таких случаев клиенты находят чек в коробке. С уважением, Михаил.
mort3
1
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Хороший магазин
Нашла только на этом сайте Sylvanyan - семью мышей и по цене сильно ниже магазинной, заказала, на эл. почту пришло уведомление и практически сразу отзвонилась менеджер, сказала, что завтра можно забрать. пока оперативность мне нравится, надеюсь завтра заберу без проблем. мне понравилась возможность самовывоза (не платить за доставку, а заказ меньше чем на 1000р. Кстати беспл. доставка для заказов на 1000р. - это оч. прекрасно и гуманно. но меня устроил и самовывоз, пункты выдачи в разных районах я нашла поближе к дому. В общем надеюсь, что завтра поеду забирать и не разочаруюсь,заказ будет в наличии и в порядке
12 лет назад
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При этом, как я поняла, фирма использует не своих курьеров, а специальную курьерскую службу с курьерами профессионалами, так что мне не пришлось объяснять что у меня за работа как найти нужный дом, проходную и т.д. курьер все уже знал, был вежлив и через час я держала в руках свой заказ. К стати сказать, стоимость доставки была всего 50р., что является самой низкой ценой доставки на моей памяти (5 км от МКАД при заказе от 1000р). Иногда закажешь что-нибудь на 13 тыр, а они тебе 500р+20р/км! Плюс есть накопительная система скидок на последующие заказы тоже приятно!\r\nОднако, при всех плюсах есть одно но, на мой взгляд как раз на одну звезду: в прикрепленной накладной на товар нет печати фирмы (или хотя бы подписи ответственного лица) и кассового чека, а так это не документ, а филькина грамота, в случае возврата может и не прокатить. Да и если нужна отчетность перед третьими лицами, тоже как-то не солидно выглядит. Хотя может для кого-то это не повод.\r\nЗаказ №30428","pro":null,"contra":null,"type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":5,"reject":0,"total":5,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"30417541":{"entity":"review","id":"30417541","isCpa":false,"recommend":false,"shopId":47344,"userId":38795977,"anonymous":0,"created":1351579987000,"averageGrade":4,"comment":"Хороший магазин. Есть небольшие проблемы с доставкой товара, особенно в выходные, но в магазине работают доброжелательные и приятные менеджеры, которые дорожат своими клиентами и делают все возможное, чтобы люди снова обращались в этот магазин. Обязательно снова сделаю здесь покупку.","pro":null,"contra":null,"type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":8,"reject":3,"total":11,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"30964593":{"entity":"review","id":"30964593","isCpa":false,"recommend":false,"shopId":47344,"anonymous":1,"created":1352875092000,"averageGrade":4,"comment":"Очень доволен тем как доставили заказ. Выбрав товары в магазине ожидал что перезвонят для уточнения. Но звонка не было ни в день заказа, ни на следующий. Подумал что не в том магазине заказал:( Но по приезду в офис на работу выяснилось что уже 2 раза приезжал курьер с товаром (и не застав уезжал)... Это обескуражило. Перезвонил в магазин - накладку разрешили. В течении часа в 3й раз приехал курьер - вежливый, четкий, передал заказ. Спасибо курьеру и магазину!","pro":null,"contra":null,"type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":1,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"31636531":{"entity":"review","id":"31636531","isCpa":false,"recommend":false,"shopId":47344,"userId":126274490,"anonymous":0,"created":1354381343000,"averageGrade":4,"comment":"Сделала заказ в пятницу ночью после 24.00, привезли в воскресенье в 16.00. Все что я заказывала все привезли в хорошем состоянии. Довольна. Единственное мне не понравилось, что ни слова на упаковке не было на русском языке, это смущает! Откуда привезен товар - написано, что из Китая...и какого качества, не понятно?","pro":null,"contra":null,"type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":5,"reject":1,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"32418303":{"entity":"review","id":"32418303","isCpa":false,"recommend":false,"shopId":47344,"userId":194246805,"anonymous":0,"created":1356084860000,"averageGrade":4,"comment":"Великолепный магазин. Сыновьям заказываю игрушки не первый раз. Цены значительно ниже. С качеством ни разу не подвели. Жаль, что нет срочной доставки (хотя бы в течение суток)","pro":null,"contra":null,"type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":8,"reject":2,"total":10,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"32616782":{"entity":"review","id":"32616782","isCpa":false,"recommend":false,"shopId":47344,"userId":48308489,"anonymous":0,"created":1356464717000,"averageGrade":4,"comment":"В целом, довольна. Заказывали подарки для сада. Хорошо, что сделали это за месяц, нужного количества не было уже на тот момент. Но огромное спасибо Юлии, которая руководит группой от данного магазина вКонтакте: она и скидку дала 10 %, и посодействовала закупке нужного количества у поставщика, что через пару дней заказ уже был доставлен в обещанное время. Единственное, хамоватым оказался курьер, но доставкой занимаются, к сожалению, сотрудники из компании по логистике, в их штате таковых не имеется.","pro":null,"contra":null,"type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":5,"reject":0,"total":5,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region"},"isProblemResolved":false,"factors":[]},"42813638":{"entity":"review","id":"42813638","isCpa":false,"recommend":false,"shopId":47344,"userId":25617853,"anonymous":0,"created":1385619218000,"averageGrade":4,"comment":"В преддверии Нового Года меня озадачили приобретением подарков для детей нашего детского сада, а это около 70 человек. Игрушки нужны были фирменные, качественные и недорогие.Нужное количество смогла найти только на этом сайте, т.к. магазин является представителей фирмы Tactic Games. Менеджер обещал быстро сформировать заказ и бесплатную доставку оформить в кратчайшие сроки. Надеюсь в ближайшие дни получит свой заказ и скидку на него))) Кстати при самовывозе с их склада-магазина можно получить 10% скидку!!!","pro":"большой выбор товаров, быстрое подтверждение заказа, доставка от 1000 руб. бесплатная, много пунктов самовывоза, постоянные акции и скидки.","contra":"пока не обнаружила","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":2,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"43864103":{"entity":"review","id":"43864103","isCpa":false,"recommend":false,"shopId":47344,"userId":209779097,"anonymous":0,"created":1388390101000,"averageGrade":4,"comment":"Нужного мне трансформера нашла только здесь. Единственное, что пришлось долго ждать заказ. Видимо, из-за преновогодней суеты и работы курьерской службы. Очень понравилась работа менеджера Сергея, который сделал ВСЕ для того, чтобы заказ все таки попал мне в руки до Нового года. Надеюсь, в Новом году им удастся наладить полноценную и слаженную работу между менеджерами и курьерами.","pro":"Широкий ассортимент","contra":"доставка","type":0,"delivery":0,"deliveredBy":null,"orderId":"82482","votes":{"agree":3,"reject":0,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"44055610":{"entity":"review","id":"44055610","isCpa":false,"recommend":false,"shopId":47344,"userId":227504068,"anonymous":0,"created":1389090914000,"averageGrade":4,"comment":"В общем магазином остались довольны. Покупали куклу \"Нэнси\" дочке, и наборы племяннику и племяннице на Новый год. Одного заказа не оказалось, о чем позвонили и предупредили. Доставку делали на один день, заказ привезли на следующий, но нам это было не критично, потому что заказывали заранее. Но в следующий раз хотелось чтобы было на определенную дату. Спасибо.","pro":"Оперативно обработали заказ","contra":"Доставку делали на один день, заказ привезли на следующий","type":0,"delivery":0,"deliveredBy":null,"orderId":"79584","votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]}},"pager":{"787912ce":{"pageNum":4,"pages":[{"num":1,"current":false},{"num":2,"current":false},{"num":3,"current":false},{"num":4,"current":true},{"num":5,"current":false}],"pageSize":10,"count":44,"total":44,"totalPageCount":5,"type":"shopReview","id":"787912ce","entity":"pager"}},"commentary":{"505607":{"text":"Добрый день, Татьяна. Спасибо за положительный отзыв. Что касается документации, то кассовый чек Вам обязан был отдать курьер при вручении заказа, так как кассовое обслуживание происходит со стороны компании, которая доставляет заказы нашим клиентам (Вы верно заметили про сторонних курьеров). Данный кассовый чек является официальным документом, подтверждающим сделку и дающим право на возврат, обмен и т.п. действия. В конверт на коробке мы вкладываем не накладную, а заказ покупателя, который является складским нарядом на сборку, подтверждающим комплектность заказа. Мы отправили Ваш отзыв логистической компании для разбирательства. Но в большинстве таких случаев клиенты находят чек в коробке. С уважением, Михаил.","id":505607,"entityId":24991093,"state":"NEW","changed":false,"updateTime":1334902843000,"createTime":1334913643000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"47344"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/24991093"},"729662":{"text":"Добрый день. Спасибо за хороший отзыв о нашей работе. 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