Заказ задержался (доставили на следующий день). О переносе предупредили, но в конце назначенного дня. Возможно причины объективные задержки, но предупреждение хотелось бы получать заранее т.к. весь день ждал дома курьера.
Сначала привезли не те наушники, дешевый вариант «для других стран», пытались доказать что они все одинаковые. Со второго раза доставили. Но осадок остался.
Решил заказать маме в этом магазине подарок, сделал заказ с доставкой курьером (+400 рублей). Позвонила девушка, сказала что доставка в течении ВСЕГО дня до 19 вечера, даже примерную половину дня сообщить не в состоянии. Я типа должен весь день дома сидеть в ожидании объектива? В итоге на следующий день в час дня позвонила курьер и сказала, что уже выдвигается в мою сторону. На просьбу приехать хотя бы на полчасика позже или обслужить заказ после остальных, начала мне угрожать что тогда вообще ничего не привезет, т.к. это ее последний заказ на тот день (напоминаю, разговор был в час дня). Пришлось слезно уговаривать перехватить ее по пути в метро. Ну и конечно, банковские карты не принимают. Хочется напомнить магазину какой сейчас год и как работает нормальная доставка.
Я не купила товар в этом магазине, так как фотоаппарата "имеющегося в наличии" в наличии не оказалось. Со склада его доставят только 09.01. Заказала в другом месте
Пункт самовывоза расположен в оффлайновом фотомагазине. По ко крайней мере можно рассчитывать на консультацию. От метро близко
Недостатки:
В первый день товар не забрал. Сотрудника не было в пункте самовывоза и на телефон он не отвечал. Забрал в следующий приезд, причем извинения были формальные и односложные . Покупал фотоаппарат, в коплект входило зарядное устройство и переходник на евро-розетку, то есть товар был выпущен не для нашего рынка.
Добрый день Алексей
Вы вероятно перепутали магазины , мы находимся Таганская д3 , Таганский пассаж
У Нас работает в смену не 1 человек , и магазин с 10 до 22 никогда не закрывается
С Уважением Фототехника
Добрый день Алексей
Вы вероятно перепутали магазины , мы находимся Таганская д3 , Таганский пассаж
У Нас работает в смену не 1 человек , и магазин с 10 до 22 никогда не закрывается
С Уважением Фототехника
Заказали фотоаппарат, заказ подтвердили и уверили, что в нужный день он будет в пункте самовывоза (специально не взяли доставку, чтобы проверить камеру до оплаты). Приезжаем и нам говорят, что камеры нет!!приезжала мол вчера,но другого цвета, они отправили ее обратно,ведь это не наш цвет. У меня вопрос - зачем подтверждать заказ, если он не будет выполнен??а также - почему узнав что камера приехала не та и в день самовывоза не будет никакой нам не позвонили и не уведомили, что приезжать не стоит?почему я должна тратить свое время зря?за все это предложили бесплатную доставку. Вы серьезно думаете,что покупая камеру за 40000 я решила 300р сэкономить на доставке??нет, очевидно я приехала специально потому что так мне нужно!!
upd: после описания ситуации выше в отзыве, магазин снова связался и принес свои извинения и небольшую компенсацию потраченного времени
Мне понравилось, что сразу позвонили. Затем товар пришёл в магазин., мне тоже отзвонились. Я сказала, что приеду завтра или в четверг.
Недостатки:
В четверг я приехала специально в магазин и мне сказали, что товар не поступал в пункт самовывоза! Видимо звонил гном- проказник. Потеря времени и обман , ну сказали бы, продали! Я бы не поехала
4 года назад, Москва
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