"Пацаны ваще ребята" (С).
Была проблема с одной из игр - производственный брак нескольких компонентов.
Очень быстро и вежливо ответили, разобрались, отправили компоненты на замену, теперь игра блистает на все 100!
Спасибо сотрудникам, что в трудное время поддерживаете наше хобби и радуете новинками!
Гага, вы - лучшие! Спасибо вам огромное, что разрулили ситуацию с доставкой! СДЭК подвел, но благодаря вашим усилиям мы уезжаем в отпуск с кучей игр. С учетом места моего жительства и времени суток ваши усилия ценны вдвойне! Еще раз большое вам спасибо!
Долго искал подарок ребенку на день рождения. Когда, наконец, определился было далеко за полночь. Раньше здесь никогда не заказывал. Был риск: у ребенка через 2 дня день рождения, а мы живём в самом западном регионе - Калининградской области. Боялся, что могут не успеть доставить. но в рознице интересующих игр в нашем городе не было. Сделал заказ в интернет-магазине. Утром уже со мной созвонились, уточнили необходимую информацию и ответили на пару вопросов. Все очень вежливо и тактично. На следующий день уже забрал в пункте выдачи! Упаковка отличная! Все было аккуратно уложено и бережно обернуто в плёнку антистресс)))) а главное, что ребенку все очень понравилось! Играем всей семьёй уже неделю. Посматриваю что-нибудь новенькое. Спасибо за отличную работу!))
+ Время отклика поддержки.
+ Ассортимент
+ Вежливость персонала и готовность помочь, подсказать.
Недостатки:
- Все 5 магазинов Gaga далеко от моего района.
- Нет собственной курьерской службы, сотрудничают со СДЭК и Яндексом.
- Интернет-магазин очень медленно подгружает странички, с телефона (через Оперу) вообще намертво зависал.
Комментарий:
Мы с мужем не очень частые, но всё-таки клиенты, и всегда были довольны покупками в Гаге.
В этот раз с моим заказом вышла накладка - привезли дайсы не того цвета, который заказывала, и в данном случае это было критически важно, как и дата получения заказа. Но сотрудник поддержки на сайте Тимур (как было указано в чате) решил проблему, в итоге нужные дайсы привезли в тот же день.
Я благодарна, что к моей ситуации отнеслись с таким сочувствием и пошли навстречу.
Покупал игру "Из руин" в магазине, запечатанную и нулёвую. И там не оказалось красных кубиков. Написал в ВК ребятам из GaGa Games - они без раздумий выслали мне комплект красных кубиков. Спасибо!
Недостатки:
-
Комментарий:
Очень крутая клиенториентированность, снимаю шляпу. И сами игры от GaGa - хороши :)
Бракованные игры можно купить в любом магазине, из-за ошибки на производстве, но в этом магазине не страшно купить даже игру с браком, так как очень быстро выслали недостающие компоненты. Я живу в Екатеринбурге, часто покупаю настольные игры в разных магазинах. Так случилось, что в игре, которую приобрел были некачественные жетоны. Я их сфотографировал, отправил в службу поддержки и из Питера ко мне пришли качественные жетоны за неделю (в ближайшее отделение cdek). Ещё раз хочу поблагодарить службу поддержки за оперативную работу.
Очень клиентоориентированный магазин . Давно я не видела такого отношения к покупателю , быстрого решения затруднительного положения ( я прежде чем поехать в магазин , уточнила наличие , но в магазине не оказалось товара , но ребята пошли мне навстречу , оформили доставку , извинились , все так по -доброму ,очень уравновешенно , что даже я , вспыльчивая особа , совсем не расстроилась )))
2 года назад, Санкт-Петербург
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Упакованы игры были отлично! Спасибо!","contra":"Нет.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":2,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"168534879":{"entity":"review","id":"168534879","isCpa":false,"recommend":true,"shopId":231012,"anonymous":1,"created":1662099143579,"averageGrade":5,"comment":null,"pro":"Покупаю тут давно. Все отлично, хороший выбор. 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