Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Galaxy Store

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Георгий А.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Официальный поставщик
Недостатки:
Крайне слабая служба доставки: 1. Проигнорировали пожелание уведомить за час до прибытия. 2. Приехали ранее заданного интервала, когда меня ещё не было по тому адресу. 3. Терминал не работал пришлось срочно обналичивать деньги
3 года назад, Красногорск
Комментарий 103698964
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Благодарим Вас за отзыв на Яндекс.Маркет о нашем фирменном магазине Samsung. Наша компания внимательно относится ко всем замечаниям и пожеланиям со стороны покупателей по улучшению нашей работы и сервиса. По Вашему обращению будет проведена проверка, результаты которой будут использованы для совершенствования наших процессов, влияющих на качественное обслуживание.
Добрый день. Благодарим Вас за отзыв на Яндекс.Маркет о нашем фирменном магазине Samsung. Наша компания внимательно относится ко всем замечаниям и пожеланиям со стороны покупателей по улучшению нашей работы и сервиса. По Вашему обращению будет проведена проверка, результаты которой будут использованы для совершенствования наших процессов, влияющих на качественное обслуживание.
RedTc
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
К товарам и непосредственно магазину претензий особо нет
Недостатки:
Вероятность получить в срок и без нервотрёпки заказ через их партнеров - курьерскую службу КСЭ, близка к нулю. это не разовая покупка, я уже сделал около десятка покупок.
Комментарий:
В лучшем случае будет задержка на несколько дней, а вы будете отпрашиваться с работы и ждать целый день курьера и ждать на следующий день и на следующий... В худшем - вы не получите свой заказ вообще и лишитесь денег - как в последний раз (в магазине оператор говорит "я ничего не могу для вас сделать" - вот так просто и открыто, а в курьерской службе - "дата доставки в системе отсутствует") и так уже неделю со дня указанного в заказе. Были варианты и другие - при выборе "оплата картой курьеру", курьер приезжает без терминала (и естественно, на день позже и во время, которое ему удобно), и приходится ехать к ним офис на другой конец города, что бы там расплатится. Еще случай - курьер приезжает на следующий день после оговорённого и звонит что он возле дома, ему говорят, что дома сейчас меня нет - просто вешает без слов трубку, а через три дня просто вечером позвонил в дверь, вообще без звонка по телефону. В целом не было ни одного случая своевременной доставки и без каких то осложнений.
3 года назад, Обнинск
Комментарий 103693565
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Пожалуйста, уточните номер вашего заказа в формате 4-***-*****. Эта информация поможет нам изучить проблему и провести работу над ошибками, а также вернуться к вам лично с комментариями.
Добрый день! Пожалуйста, уточните номер вашего заказа в формате 4-***-*****. Эта информация поможет нам изучить проблему и провести работу над ошибками, а также вернуться к вам лично с комментариями.
Николай Русов
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Не проходит оплата с банковской карты через Яндекс-кассу
3 года назад, Нижний Новгород
Комментарий 103641048
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Николай. Мы разберёмся в ситуации и дополнительно Вам сообщим.
Добрый день, Николай. Мы разберёмся в ситуации и дополнительно Вам сообщим.
Комментарий 103660640
Официальный представитель магазина
Ответ официального представителя магазина
Николай, добрый день. По информации, имеющейся в нашем распоряжении, Вам была направлена корректная ссылка на оплату​. Заказ 4-236-66802​ был отменен по Вашему запросу. Всегда рады видеть Вас в числе наших Покупателей.​
Николай, добрый день. По информации, имеющейся в нашем распоряжении, Вам была направлена корректная ссылка на оплату​. Заказ 4-236-66802​ был отменен по Вашему запросу. Всегда рады видеть Вас в числе наших Покупателей.​
Михаил К.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
несогласованность магазина и службы доставки
Комментарий:
Крайне неудачный опыт. Сделал заказ с доставкой в определенный период времени, оплатил, затем перезвонил менеджер и все подтвердил. Под вечер следующего дня когда должна быть доставка сам звоню в магазин и интересуюсь заказом. Говорят ждите до 22, а я заказывал до 14... Менеджер долго убеждал что время доставки выбирать нельзя... В этот день так и не привезли, хотя ждал и до 24. На следующий день о чудо, звонит курьер, типа в получасе от адреса. Вежливо объясняю что я за 200км и готов принять только в будни. Договаривались что он сдает заказ и мне перезвонят для переноса даты. Фиг там. На следующий вечер сам звоню в транспортную и оформляю перенос. На следующий день снова не везут, звоню а магазин, они говорят мол мы не можем связаться с перевозчиком аж полтора дня. Зашибись, в тундре живём. Через день товар возвращают на склад магазина, делаем перезаказ. И наконец привозят. Качеством товара доволен, но нет инструкции по эксплуатации, не заполнен гарантийный талон.
3 года назад, Москва
Комментарий 103627787
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Благодарим Вас за отзыв на Яндекс.Маркет о нашем магазине Samsung. По Вашему обращению будет проведена проверка, результаты которой будут использованы для совершенствования наших процессов, влияющих на качественное обслуживание. Приносим свои извинения в связи с возникшей ситуацией, которая доставила Вам неудобства. Для обращения по гарантии достаточно будет предъявить чек или доставочную квитанцию. Руководство пользователя обычно приложено к гарантийному талону​, а также Вы можете скачать сего в электронном варианте на сайте https://www.samsung.com/​ Всегда рады видеть Вас в числе наших Покупателей!​
Добрый день. Благодарим Вас за отзыв на Яндекс.Маркет о нашем магазине Samsung. По Вашему обращению будет проведена проверка, результаты которой будут использованы для совершенствования наших процессов, влияющих на качественное обслуживание. Приносим свои извинения в связи с возникшей ситуацией, которая доставила Вам неудобства. Для обращения по гарантии достаточно будет предъявить чек или доставочную квитанцию. Руководство пользователя обычно приложено к гарантийному талону​, а также Вы можете скачать сего в электронном варианте на сайте https://www.samsung.com/​ Всегда рады видеть Вас в числе наших Покупателей!​
Иван С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Скорость обработки заказов. Ассортимент.
Недостатки:
Нет некоторых видов техники, невозможно заказать. Непонятно как обрабатываются предзаказы.
Комментарий:
Приобретал товар по предзаказу. Были присланы уведомления о том, что заказ можно забрать. В магазине сообщили, что предзаказа нет, можно приобретать в розницу. Приобрел. Через пару дней приходит уведомление об отмене заказа, т.к. я за ним не приехал. Поддержка беспомощна, на любые вопросы ответов не дает, разбирается с обращением по 3 дня, потом отписывается, что "Вы получили заказ"
3 года назад, Кемерово
Комментарий 103575804
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. В ответ на Ваше обращение сообщаем, что при покупке товара по заказу 4-235-41861, Вам было предложено получить подарок к заказу позже или списать бонусные баллы. Т.к. при получении заказа были списаны бонусные баллы и получена скидка, вынуждены Вам отказать в получении подарка.
Добрый день. В ответ на Ваше обращение сообщаем, что при покупке товара по заказу 4-235-41861, Вам было предложено получить подарок к заказу позже или списать бонусные баллы. Т.к. при получении заказа были списаны бонусные баллы и получена скидка, вынуждены Вам отказать в получении подарка.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Вежливые операторы, помогли решить все вопросы.
Недостатки:
Доставка. Заказ был сделан на конкретную дату и время. Доставили заказ только через несколько дней после звонков операторам.
Изменить3 года назад, Москва
Комментарий 103499333
Имя скрыто
Заказ №4-234-48520
Заказ №4-234-48520
Комментарий 103515823
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. От лица магазина и транспортной компании приносим извинения за доставленные неудобства. По информации от коллег, заказ был доставлен.
Добрый день. От лица магазина и транспортной компании приносим извинения за доставленные неудобства. По информации от коллег, заказ был доставлен.
Л.Л.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Официальный магазин.
Недостатки:
Очень тормознутый сайт. Но т.к. официальный и нужный цвет был только у них - я все же пыталась заказать товар. Раз 5. Пробовала 2 дня подряд (ну вдруг временные проблемы..) Заказ сделать так и не удалось - либо выскакивает ошибка, либо сайт никак не реагирует на кнопку "оформить". Служба поддержки ответила через 2 недели))))) ахаха, забавные.
Комментарий:
Такой фигни я еще не видела))
3 года назад, Москва
Комментарий 103497444
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Вы также можете оформить заказ по телефону 8 (800) 700-00-88 .
Добрый день. Вы также можете оформить заказ по телефону 8 (800) 700-00-88 .
АЛЕКС ".
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: покупка в магазине
Достоинства:
Нет достоинств у магазинав Омске!
Недостатки:
Продавцы нагло врут. Врут и по телефону и лично. Товар, который выставлен на продажу отсутствует. ЗОЗПП продавцы не знают и плевали на него.
3 года назад, Омск
Комментарий 103451328
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Очень сожалеем, что вы остались недовольны качеством обслуживания. Мы зафиксировали ваше обращение и обязательно проведем проверку по факту некорректного обращения с клиентами. Спасибо!
Добрый день. Очень сожалеем, что вы остались недовольны качеством обслуживания. Мы зафиксировали ваше обращение и обязательно проведем проверку по факту некорректного обращения с клиентами. Спасибо!
g
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Скорость обработки заказа
Недостатки:
Услуга не оказана в срок
Комментарий:
01 июля размещаю заказ на 04 июля 04 июля не привезли, не позвонили. Вечером звоню сам -ни извинений, ни новой даты. Винят транспортную компанию -СДЭК кажется. 05 июля утром приходит письмо с извинениями и обещание привезти сегодня.. Не привезли не позвонили , не извинились. Вечером отказываюсь от заказа. 06 июля утром звонят с транспортной компании с намерением привезти заказ - отказываюсь принять. А если бы это был подарок??
3 года назад, Елино
Комментарий 103383912
Мне кажется, что ваши проблемы с транспортной компанией нельзя перекладывать на клиента. Зная, что проблемы с транспортной компанией имеют место - вы могли сдвинуть доставки на более реальный срок. Или хотя-бы позвонить клиенту. Вы дважды этого не сделали!
Мне кажется, что ваши проблемы с транспортной компанией нельзя перекладывать на клиента. Зная, что проблемы с транспортной компанией имеют место - вы могли сдвинуть доставки на более реальный срок. Или хотя-бы позвонить клиенту. Вы дважды этого не сделали!
Комментарий 103397582
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Нам важно мнение каждого покупателя, ведь именно благодаря нашим клиентам мы совершенствуемся. Изо дня в день мы работаем над улучшением всех наших сервисов, включая своевременную доставку заказов клиентам. Будем стараться оправдать Ваши ожидания!
Добрый день. Нам важно мнение каждого покупателя, ведь именно благодаря нашим клиентам мы совершенствуемся. Изо дня в день мы работаем над улучшением всех наших сервисов, включая своевременную доставку заказов клиентам. Будем стараться оправдать Ваши ожидания!
Ольга Мисник
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Ассортимент
Недостатки:
Отказ от продажи через 3,5 часа с момента ОПЛАТЫ заказа
Комментарий:
Напоминает развод на деньги, вот закажите и оплатите, но товар закончился, есть такой же но другого цвета, но он дороже! Брать будете? Хочу напомнить что статью 456 ГК РФ («Обязанности продавца по передаче товара») ни кто не отменял.
3 года назад, Москва
Комментарий 103384917
Не в вводите людей в заблуждение. Без согласования со мной ваша компания решила вернуть мне деньги, денег пока не получил((
Не в вводите людей в заблуждение. Без согласования со мной ваша компания решила вернуть мне деньги, денег пока не получил((
Комментарий 103397554
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. По уточненной информации заказ Вами забран в Samsung Москва на проспекте Мира, по цене изначально заявленной. На Вашу карту начислены извинительные бонусы. Рады видеть Вас в наших магазинах.
Добрый день. По уточненной информации заказ Вами забран в Samsung Москва на проспекте Мира, по цене изначально заявленной. На Вашу карту начислены извинительные бонусы. Рады видеть Вас в наших магазинах.
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Врут и по телефону и лично.\nТовар, который выставлен на продажу отсутствует. \nЗОЗПП продавцы не знают и плевали на него.","type":0,"delivery":2,"deliveredBy":null,"orderId":"Номера нет, т.к. планировал покупать сразу.","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Омск"},"isProblemResolved":false,"factors":[{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":2,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"110482626":{"entity":"review","id":"110482626","isCpa":false,"recommend":false,"shopId":364574,"userId":1130000020546034,"anonymous":0,"created":1596629753000,"averageGrade":2,"comment":"Такой фигни я еще не видела))","pro":"Официальный магазин. ","contra":"Очень тормознутый сайт. Но т.к. официальный и нужный цвет был только у них - я все же пыталась заказать товар. Раз 5. Пробовала 2 дня подряд (ну вдруг временные проблемы..)\nЗаказ сделать так и не удалось - либо выскакивает ошибка, либо сайт никак не реагирует на кнопку \"оформить\".\nСлужба поддержки ответила через 2 недели))))) ахаха, забавные. ","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"110576560":{"entity":"review","id":"110576560","isCpa":false,"recommend":false,"shopId":105577,"anonymous":1,"created":1596772116000,"averageGrade":2,"comment":null,"pro":"Вежливые операторы, помогли решить все вопросы. ","contra":"Доставка. Заказ был сделан на конкретную дату и время. Доставили заказ только через несколько дней после звонков операторам.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"111675157":{"entity":"review","id":"111675157","isCpa":false,"recommend":false,"shopId":376278,"userId":22890008,"anonymous":0,"created":1598458562000,"averageGrade":2,"comment":"Приобретал товар по предзаказу. Были присланы уведомления о том, что заказ можно забрать. В магазине сообщили, что предзаказа нет, можно приобретать в розницу. Приобрел. Через пару дней приходит уведомление об отмене заказа, т.к. я за ним не приехал. 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Сделал заказ с доставкой в определенный период времени, оплатил, затем перезвонил менеджер и все подтвердил. Под вечер следующего дня когда должна быть доставка сам звоню в магазин и интересуюсь заказом. Говорят ждите до 22, а я заказывал до 14... Менеджер долго убеждал что время доставки выбирать нельзя... В этот день так и не привезли, хотя ждал и до 24. На следующий день о чудо, звонит курьер, типа в получасе от адреса. Вежливо объясняю что я за 200км и готов принять только в будни. Договаривались что он сдает заказ и мне перезвонят для переноса даты. Фиг там. На следующий вечер сам звоню в транспортную и оформляю перенос. На следующий день снова не везут, звоню а магазин, они говорят мол мы не можем связаться с перевозчиком аж полтора дня. Зашибись, в тундре живём. Через день товар возвращают на склад магазина, делаем перезаказ. И наконец привозят. Качеством товара доволен, но нет инструкции по эксплуатации, не заполнен гарантийный талон.","pro":null,"contra":"несогласованность магазина и службы доставки","type":0,"delivery":0,"deliveredBy":null,"orderId":"4-236-05002, 4-236-09756","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"112589094":{"entity":"review","id":"112589094","isCpa":false,"recommend":false,"shopId":364574,"userId":856739620,"anonymous":0,"created":1599825855000,"averageGrade":2,"comment":null,"pro":null,"contra":"Не проходит оплата с банковской карты через Яндекс-кассу","type":0,"delivery":0,"deliveredBy":null,"orderId":"4-236-66802","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Нижний Новгород"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"113258765":{"entity":"review","id":"113258765","isCpa":false,"recommend":false,"shopId":376278,"userId":633797,"anonymous":0,"created":1600940834000,"averageGrade":2,"comment":"В лучшем случае будет задержка на несколько дней, а вы будете отпрашиваться с работы и ждать целый день курьера и ждать на следующий день и на следующий...\nВ худшем - вы не получите свой заказ вообще и лишитесь денег - как в последний раз (в магазине оператор говорит \"я ничего не могу для вас сделать\" - вот так просто и открыто, а в курьерской службе - \"дата доставки в системе отсутствует\") и так уже неделю со дня указанного в заказе.\nБыли варианты и другие - при выборе \"оплата картой курьеру\", курьер приезжает без терминала (и естественно, на день позже и во время, которое ему удобно), и приходится ехать к ним офис на другой конец города, что бы там расплатится.\nЕще случай - курьер приезжает на следующий день после оговорённого и звонит что он возле дома, ему говорят, что дома сейчас меня нет - просто вешает без слов трубку, а через три дня просто вечером позвонил в дверь, вообще без звонка по телефону.\nВ целом не было ни одного случая своевременной доставки и без каких то осложнений.","pro":"К товарам и непосредственно магазину претензий особо нет","contra":"Вероятность получить в срок и без нервотрёпки заказ через их партнеров - курьерскую службу КСЭ, близка к нулю. это не разовая покупка, я уже сделал около десятка покупок.","type":0,"delivery":0,"deliveredBy":null,"orderId":"RU200916-29513968","votes":{"agree":2,"reject":1,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Обнинск"},"isProblemResolved":false,"factors":[{"factorId":3,"value":4,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":3,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"113339497":{"entity":"review","id":"113339497","isCpa":false,"recommend":false,"shopId":105577,"userId":24776286,"anonymous":0,"created":1601075612000,"averageGrade":2,"comment":null,"pro":"Официальный поставщик","contra":"Крайне слабая служба доставки:\n1. Проигнорировали пожелание уведомить за час до прибытия.\n2. Приехали ранее заданного интервала, когда меня ещё не было по тому адресу.\n3. Терминал не работал пришлось срочно обналичивать деньги\n","type":0,"delivery":0,"deliveredBy":null,"orderId":"4-237-10422","votes":{"agree":2,"reject":0,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Красногорск"},"isProblemResolved":false,"factors":[{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":4,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]}},"shop":{"105577":{"id":105577,"entity":"shop","overallGradesCount":4420,"newGradesCount3M":0,"newGradesCount":4420,"ratingToShow":4.227375566,"ratingType":2,"oldStatus":"oldshop","oldCutoff":"2021-06-01T18:18:08","shopBrandName":"Galaxy Store"},"105693":{"id":105693,"entity":"shop","overallGradesCount":4420,"newGradesCount3M":0,"newGradesCount":4420,"ratingToShow":4.227375566,"ratingType":2,"oldStatus":"oldshop","oldCutoff":"2021-06-01T18:18:16","shopBrandName":"Galaxy Store"},"105715":{"id":105715,"entity":"shop","overallGradesCount":4420,"newGradesCount3M":0,"newGradesCount":4420,"ratingToShow":4.227375566,"ratingType":2,"oldStatus":"oldshop","oldCutoff":"2021-06-01T18:17:50","shopBrandName":"Galaxy Store"},"105786":{"id":105786,"entity":"shop","overallGradesCount":4420,"newGradesCount3M":0,"newGradesCount":4420,"ratingToShow":4.227375566,"ratingType":2,"oldStatus":"oldshop","oldCutoff":"2021-06-01T18:18:31","shopBrandName":"Galaxy Store"}},"pager":{"787912ce":{"pageNum":2,"pages":[{"num":1,"current":false},{"num":2,"current":true},{"num":3,"current":false},{"num":4,"current":false},{"num":5,"current":false}],"pageSize":10,"count":47,"total":47,"totalPageCount":5,"type":"shopReview","id":"787912ce","entity":"pager"}},"commentary":{"103383912":{"text":"Мне кажется, что ваши проблемы с транспортной компанией нельзя перекладывать на клиента. Зная, что проблемы с транспортной компанией имеют место - вы могли сдвинуть доставки на более реальный срок. Или хотя-бы позвонить клиенту. Вы дважды этого не сделали!","id":103383912,"entityId":108946476,"parentId":103380870,"state":"NEW","changed":false,"updateTime":1594620477000,"createTime":1594631277156,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"user","id":"x2vuk5rkdx1qaebk20wyy2ey68"},"entity":"commentary","canDelete":false,"isLeaf":false,"replyTo":{"entity":"shop","id":"364574"},"levelRootId":"/shopReviewComment/108946476"},"103384917":{"text":"Не в вводите людей в заблуждение. Без согласования со мной ваша компания решила вернуть мне деньги, денег пока не получил((","id":103384917,"entityId":108942895,"parentId":103380824,"state":"NEW","changed":false,"updateTime":1594626593000,"createTime":1594637393227,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"user","id":"kbhe9yk38ynb2fyva80ap33eng"},"entity":"commentary","canDelete":false,"isLeaf":false,"replyTo":{"entity":"shop","id":"364574"},"levelRootId":"/shopReviewComment/108942895"},"103397554":{"text":"Добрый день.\nПо уточненной информации заказ Вами забран в Samsung Москва на проспекте Мира, по цене изначально заявленной.\n\nНа Вашу карту начислены извинительные бонусы.\n\nРады видеть Вас в наших магазинах.\n","id":103397554,"entityId":108942895,"parentId":103384917,"state":"NEW","changed":false,"updateTime":1594821965000,"createTime":1594832765909,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"364574"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/108942895"},"103397582":{"text":"Добрый день.\nНам важно мнение каждого покупателя, ведь именно благодаря нашим клиентам мы совершенствуемся. \nИзо дня в день мы работаем над улучшением всех наших сервисов, включая своевременную доставку заказов клиентам.\nБудем стараться оправдать Ваши ожидания!\n","id":103397582,"entityId":108946476,"parentId":103383912,"state":"NEW","changed":false,"updateTime":1594822203000,"createTime":1594833003625,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"364574"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/108946476"},"103451328":{"text":"Добрый день.\n\nОчень сожалеем, что вы остались недовольны качеством обслуживания. Мы зафиксировали ваше обращение и обязательно проведем проверку по факту некорректного обращения с клиентами.\n\nСпасибо!","id":103451328,"entityId":109872838,"state":"NEW","changed":false,"updateTime":1595924164000,"createTime":1595934964981,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"105693"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/109872838"},"103497444":{"text":"Добрый день. Вы также можете оформить заказ по телефону 8 (800) 700-00-88 .","id":103497444,"entityId":110482626,"state":"NEW","changed":false,"updateTime":1596801080000,"createTime":1596811880525,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"105577"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/110482626"},"103499333":{"text":"Заказ №4-234-48520","id":103499333,"entityId":110576560,"parentId":103497437,"state":"NEW","changed":false,"updateTime":1596853544000,"createTime":1596864343862,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"user","id":"2we26pduwe39xfnnz14q0ng3d8"},"entity":"commentary","canDelete":false,"isLeaf":false,"replyTo":{"entity":"shop","id":"105577"},"levelRootId":"/shopReviewComment/110576560"},"103515823":{"text":"Добрый день.\nОт лица магазина и транспортной компании приносим извинения за доставленные неудобства.\n По информации от коллег, заказ был доставлен.","id":103515823,"entityId":110576560,"parentId":103499333,"state":"NEW","changed":false,"updateTime":1597232417000,"createTime":1597243217117,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"105715"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/110576560"},"103575804":{"text":"Добрый день.\n\nВ ответ на Ваше обращение сообщаем, что при покупке товара по заказу 4-235-41861, Вам было предложено получить подарок к заказу позже или списать бонусные баллы.\n\nТ.к. при получении заказа были списаны бонусные баллы и получена скидка, вынуждены Вам отказать в получении подарка.","id":103575804,"entityId":111675157,"state":"NEW","changed":false,"updateTime":1598521909000,"createTime":1598532709536,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"364574"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/111675157"},"103627787":{"text":"Добрый день.\n\nБлагодарим Вас за отзыв на Яндекс.Маркет о нашем магазине Samsung.\n\nПо Вашему обращению будет проведена проверка, результаты которой будут использованы для совершенствования наших процессов, влияющих на качественное обслуживание.\n\nПриносим свои извинения в связи с возникшей ситуацией, которая доставила Вам неудобства.\n\nДля обращения по гарантии достаточно будет предъявить чек или доставочную квитанцию. Руководство пользователя обычно приложено к гарантийному талону​, а также Вы можете скачать сего в электронном варианте на сайте https://www.samsung.com/​\n\nВсегда рады видеть Вас в числе наших Покупателей!​","id":103627787,"entityId":112314528,"state":"NEW","changed":false,"updateTime":1599660840000,"createTime":1599671640088,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"105786"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/112314528"},"103641048":{"text":"Добрый день, Николай.\nМы разберёмся в ситуации и дополнительно Вам сообщим.","id":103641048,"entityId":112589094,"state":"NEW","changed":false,"updateTime":1599995575000,"createTime":1600006375210,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"364574"},"entity":"commentary","canDelete":false,"isLeaf":false,"levelRootId":"/shopReviewComment/112589094"},"103660640":{"text":"Николай, добрый день.\nПо информации, имеющейся в нашем распоряжении, Вам была направлена корректная ссылка на оплату​. 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